Which has better reviews, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement?

Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement has the higher average rating (5.0★ from 2 reviews) compared to 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI (4.9★ from 1,277 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement?

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has more onboarding documentation maturity (1,277 reviews vs 2), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI typically suits early-stage and growth-mode stores based on its review-base composition (1,277 reviews). Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement aligns more with early-stage and growth-mode stores (2 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement?

Migration support varies by app and category. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

360 SMS App for vs Bird for Salesforce — Salesforce

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI vs Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement

Side-by-side comparison · 24 data points

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.

Shopifypaid

1. Listing metadata

Field-level data

	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	Bird for Salesforce Marketing Cloud \| Omnichannel Customer Engagement
Tagline	“Salesforce-native 360 SMS app to send and receive bulk SMS campaigns, manage WhatsApp messaging, and Telephony all in one place. Use automated texting and phone calling workflows to save time, improve response rates, and engage customers faster.”245 chars	“Use Bird to connect with your customers on the same channels they chat with their friends. Create automated communication flows on Salesforce Journey Builder using WhatsApp and SMS platforms.”191 chars
Description	1162 / 2000 chars58% used	712 / 2000 chars36% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	360 Degree Cloud Technologies Pvt. Ltd.	MessageBird

At a glance

9 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement
Metric	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	Bird for Salesforce Marketing Cloud \| Omnichannel Customer Engagement
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 1.3k	2
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	★ 9	3
Languages	16 supported	1 supported
Listed since	May 2016	Apr 2020

AppRanks verdict

Generated from live data on this page

Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement edges out 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI at paid, Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI has the larger user base (1,277 reviews vs 2), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement; mid-market and enterprise merchants with specific feature requirements should evaluate both — 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI's 1,277-review base may include the workflow context that matches your specific use case better than Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI audit • Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement audit

Listed	May 6, 2016	April 3, 2020

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting works with SMS/WhatsApp! 98% Read Rate, 90 seconds Response Time! You know it, your customers want it! Within 2 minutes of the trial install, you can send/receive your first text message/SMS/MMS/WhatsApp/Webchat/CTI. Guaranteed!
Nurture leads with real conversations and reduce no-shows. Drive Customer Engagement with Two-Way SMS, AI Text Messaging, CTI, Calls, and Voicemail. Automate Inbound & Outbound SMS, Appointment Reminders, surveys, and follow-ups—all logged to Salesforce.
Built for Every Industry’s Needs 360 SMS is designed to cater to diverse industries, including Healthcare, Education, Finance, and more. Engage customers effortlessly while ensuring HIPAA, GDPR, and other regulatory compliance, all within Salesforce.
AI-powered Message Language Translation Break language barriers across 15+ channels, including WeChat, WhatsApp, and SMS for mass texting. AI agents and AI chatbots auto-detect preferred language and deliver sales messages.
Multichannel Messaging Take text messaging to the next level with 360 SMS using AI. Leverage multichannel mass texting and chat across SMS, WhatsApp, and WeChat - right from Salesforce. Boost outreach, streamline engagement and sales conversions!
Natively Built on Salesforce 360 SMS, a natively built text messaging app, ensures seamless integration and unmatched performance. Leverage a unified platform to simplify text messaging, enhance workflows and drive customer engagement—all in Salesforce.
Boost Sales with Widespread Presence Expand your presence over multiple channels in Salesforce like KakaoTalk, Viber, Zalo, Line, and more with advanced integration. From personalized texts to AI-powered messaging, get everything you need to boost sales.
THERE IS A SIGNIFICANT DIFFERENCE IN ARCHITECTURE & DESIGN. Click *GET IT NOW* for a Free Trial. Install now to see the magic of SMS/Texting within Salesforce! Do it yourself or take advantage of our free USA-based Salesforce and SMS consultants.
Free Support Experience seamless text messaging with 360 SMS! Enjoy free support to streamline your text messaging operations, boost customer engagement, and maximize efficiency—all within Salesforce. Simplify communication with free expert assistance.

Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement

Engage customers and new leads on the world’s most popular communication channels within your Salesforce
Trigger automatic responses and campaigns using Whatsapp, SMS, LINE, and Viber.
Optimise deliverability, speed and costs with a global leader in messaging.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	360 SMS App for Salesforce Messaging - Send SMS \| WhatsApp from Salesforce \| CTI	Bird for Salesforce Marketing Cloud \| Omnichannel Customer Engagement
omnichannel marketing	#4	#3

9. App details

Long-form description · keyword frequency

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

Texting Experts! Compare us with others, you’ll see the difference! Features: Conversational 1-on-1 Texting | Threaded text messages on any object Link Tracking | Drip Campaigns Scheduled SMS & Event Reminders Bulk SMS/MMS, even from Reports Automated/Triggered SMS/WhatsApp through Process Builder Chatbot | Intelligent Text | Keyword-SMS based Responses SMS & Email Alerts Email Reply to Incoming Texts sends SMS response Dark Hours | Sticky SMS Number | SMS Templates | Text to Donate Verify the Phone Multichannel: SMS | MMS | CTI | Ringless Voicemail WhatsApp:2-way global messaging & WhatsApp Live Chat from website Supports: Omnichannel SMS Routing Sales, Service & Community Cloud | Marketing Cloud/Pardot/Marketo Salesforce1 mobile Long Code/Short Code | Bring Your Own Number (Fixed line, VOIP) / Carrier (Twilio, Nexmo, Ring Central, etc.) Compliance: TCPA, GDPR, HIPAA, etc. | Opt-In/Opt-Out Use Cases: Education, Recruitment, Mortgage, Real Estate, Professional Services, Healthcare, NPO, etc. Lead Capture/Qualification, Automated Reminders, Schedule Meetings, Marketing Campaigns, Case Management Demo: https://360smsapp.com/contact-us/

Top keywords

sms9×5.88%
etc3×1.96%
text3×1.96%
whatsapp3×1.96%
automated2×1.31%
campaigns2×1.31%
cloud2×1.31%
code2×1.31%
email2×1.31%
marketing2×1.31%
mms2×1.31%
number2×1.31%

Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement

Bird for Salesforce lets you connect your Marketing Cloud with your customer's favourite messaging channels. This integration connects your messaging to the Salesforce Journey Builder, enabling automated communication flows via WhatsApp, SMS and more. Benefits: - Build automated communication flows using WhatsApp, SMS, etc. - Create powerful customer journeys, trigger automatic responses and send interactive campaigns using SalesForce Journey Builder - Improve engagement by chatting with your customers on their favourite channels - Save overhead and developer time by using Bird’s unified messaging API - Create one customer profile by linking your Salesforce customer ID with their omnichannel data

Top keywords

salesforce4×4.00%
customer3×3.00%
messaging3×3.00%
automated2×2.00%
automated communication2×2.00%
automated communication flows2×2.00%
bird2×2.00%
builder2×2.00%
channels2×2.00%
communication2×2.00%

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI vs Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI

1. Listing metadata

Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI · 5 changes

Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement · 0 changes

9. App details

Frequently asked

Is 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement cheaper?

Which has better reviews, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement?

Should I choose 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI or Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between 360 SMS App for Salesforce Messaging - Send SMS | WhatsApp from Salesforce | CTI and Bird for Salesforce Marketing Cloud | Omnichannel Customer Engagement?