Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Twilio for Salesforce: Send and Receive SMS in Minutes?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the higher average rating (4.9★ from 1,280 reviews) compared to Twilio for Salesforce: Send and Receive SMS in Minutes (3.0★ from 20 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Twilio for Salesforce: Send and Receive SMS in Minutes?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce holds the higher average rating (4.9★ vs 3.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Twilio for Salesforce: Send and Receive SMS in Minutes?

Both apps are one-click installs from the Salesforce AppExchange. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the deeper published review base (1,280 vs 20), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce typically suits early-stage and growth-mode teams based on its published review base (1,280 reviews). Twilio for Salesforce: Send and Receive SMS in Minutes typically suits early-stage and growth-mode teams based on its published review base (20 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Twilio for Salesforce: Send and Receive SMS in Minutes?

Migration support varies by app and category. 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Twilio for Salesforce: Send and Receive SMS in Minutes both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Twilio for Salesforce: Send and Receive SMS in Minutes" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

360 SMS App for vs Twilio for — Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Twilio for Salesforce

Side-by-side comparison · 24 data points

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

4.9·1.3kreviews

Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.

salesforcepaid

Change

1. Listing metadata

Field-level data

	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Twilio for Salesforce
Tagline	“Salesforce-native 360 SMS app to send and receive SMS, MMS, RCS, text messages, bulk SMS and WhatsApp, Voice, CTI and Telephony. Automate texting, chat, AI chatbots, appointment reminders and drip campaigns with Salesforce Flow to improve response rates.”254 chars	“Easily add text messaging to Salesforce with the global leader in cloud communications. Use Salesforce data and components you know to customize SMS messaging and report on results. Learn more: https://www.twilio.com/salesforce”228 chars
Description	1182 / 2000 chars59% used	1155 / 2000 chars58% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	360 Degree Cloud Technologies Pvt. Ltd.	Twilio

At a glance

8 metrics · auto-computed

Feature comparison between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Twilio for Salesforce: Send and Receive SMS in Minutes
Metric	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Twilio for Salesforce: Send and Receive SMS in Minutes
Rating	★ 4.9 ★	3.0 ★
Total reviews	★ 1.3k	20
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	★ 9	5
Languages	16 supported	1 supported
Listed since	May 2016	Mar 2019

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Twilio for Salesforce: Send and Receive SMS in Minutes's 3.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce at paid, Twilio for Salesforce: Send and Receive SMS in Minutes at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce has the larger user base (1,280 reviews vs 20), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Twilio for Salesforce: Send and Receive SMS in Minutes's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce; mid-market and enterprise admins with specific feature requirements should evaluate both — Twilio for Salesforce: Send and Receive SMS in Minutes's 20-review base may include the workflow context that matches your specific use case better than 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce audit • Twilio for Salesforce: Send and Receive SMS in Minutes audit

Listed	May 6, 2016	March 6, 2019

Last updated	—	—

3. Features

As listed by each developer

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

SMS, WhatsApp & Texting in Salesforce ➜ Send & receive SMS, MMS, WhatsApp, Live Chat & Web Chat from Leads, Contacts and Cases ➜ Reach customers with a 98% read rate and ~90-second response ➜ Send your first text message within 2 minutes of installation
Two-Way SMS & Texting via Salesforce Flow ➜ Automate two-way SMS text messaging for lead nurturing via Flow ➜ Trigger Inbound & Outbound SMS, Drip Campaigns and reminders ➜ Connect SMS with Calls, Voicemail, CTI and Telephony across Service Cloud
Built for Every Industry, Compliant ➜ Trusted across Healthcare, Education, Finance and more industries ➜ Compliant text messaging with TCPA, HIPAA and GDPR support ➜ Run SMS and WhatsApp securely across Sales and Service Cloud
AI Chatbots, Live Chat & Conversational AI Messaging ➜ Automate WhatsApp messaging & SMS notifications with Flow ➜ AI chatbot agents & Conversational AI deflect Service Cloud cases ➜ Break language barriers across 15+ channels: SMS, WhatsApp, WeChat
Bulk SMS, MMS & Multichannel WhatsApp Automation ➜ Run bulk SMS, MMS & Bulk Messaging for high-volume campaigns ➜ Send bulk text messages and Mass Text to campaign members via WhatsApp marketing ➜ Scale 1-on-1 SMS and chat across SMS, WhatsApp and WeChat
Native Salesforce SMS App & Flow Components ➜ 360 SMS is a 100% native Salesforce SMS App with seamless SMS integration ➜ Use native SMS components in custom Salesforce Flows ➜ Real-time engagement and text messaging, all in Salesforce
Omnichannel Messaging: WhatsApp Business, Chat & CTI ➜ Message customers on WhatsApp Business, WeChat, KakaoTalk, Viber, Zalo & Line ➜ Personalized text to Live Chat & AI-powered messaging ➜ Unify Chat, SMS & CTI with Omnichannel Conversational Messaging
Free Trial + Free support from USA-Based SMS Experts ➜ Click GET IT NOW to see SMS & WhatsApp live in Salesforce in minutes ➜ Set it up yourself or with our free USA-based SMS experts ➜ No cost, no risk — start texting from Salesforce today
Automated Appointment Reminders, Drip Campaigns & RCS Messaging ➜ Cut no-shows with automated appointment reminders by SMS and WhatsApp ➜ Build drip campaigns for lead nurturing without code ➜ Send every message over SMS, RCS, MMS or CTI from Salesforce

Twilio for Salesforce

￫ Easily add text messaging to Salesforce Twilio SMS works out-of-the-box with the Salesforce data and tools you rely on everyday.
￫ Instantly familiar, extremely flexible Customize text messaging using Process Builder, Lighting Components, Merge Fields, and more.
￫ Communicate confidently on a reliable, global platform Twilio powers over 150,000 organizations, from startups to the enterprise. With one click, your message runs on a redundant Super Network, powering billions of interactions all over the world.
￫ Enhanced Technical Support : We’ve overhauled our support model to bring you faster, expert-led resolutions. With a 2.2-day average resolution time - a 27% improvement over 2025 - team is more equipped than ever to handle complex technical inquiries .
￫ Actively maintained — v4.159.2 now available Latest release includes security compliance updates and bug fixes. Passes Salesforce AppExchange security review. Continuously improved based on customer feedback.

Keyword	360 SMS App for Salesforce - Send SMS \| WhatsApp from Salesforce	Twilio for Salesforce
form builder	#80	#1001

7. App details

Long-form description · keyword frequency

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

360 SMS turns Salesforce into a full texting platform. Send your first SMS, MMS or WhatsApp within two minutes of install — text messaging gets a 98% read rate and ~90-second response. What you can do Two-way, 1-on-1 texting on any Salesforce object Bulk SMS and mass texting at scale, even from Reports Automate SMS text messaging with Drip Campaigns and scheduled sends Appointment reminders that cut no-shows Trigger SMS and WhatsApp from Flow or Process Builder AI chatbot, SMS/email alerts, templates and phone verification Multichannel messaging SMS, MMS, CTI telephony, ringless voicemail, plus WhatsApp and WhatsApp Business — two-way global WhatsApp messaging and Live Chat from your website, all inside Salesforce. Natively built on Salesforce A 100% Native Salesforce SMS App across Sales, Service, Community, Marketing Cloud and Pardot, with omnichannel routing. Long/Short Code or bring your own number. Compliance: TCPA, GDPR, HIPAA, with opt-in/opt-out consent. Used across education, recruitment, real estate, healthcare, mortgage and nonprofits. Click GET IT NOW for a free trial — set it up yourself or with our free USA-based Salesforce and SMS consultants.

Top keywords

sms9×5.03%
salesforce6×3.35%
whatsapp5×2.79%
messaging4×2.23%
texting3×1.68%
mms2×1.12%
sms mms2×1.12%
text2×1.12%
text messaging2×1.12%
two-way2×1.12%

Twilio for Salesforce

Built for Admin Heroes •No Data Silos: Manage all inbound and outbound communications in one platform. •Simple for Your Users: As easy as texting on your phone, and integrates seamlessly with campaigns, contacts, and leads. •Scale to Any Size: Quickly manage permissions and preferences for your team of 2 or 2,000. Engage Customers and Constituents •Get People’s Attention: With a 98% open rate, text messaging breaks through the noise. •Increase Customer Satisfaction and Retention: Meet people where they are with a personalized text at just the right time. •Boost Team Productivity: Make more connections with fewer clicks using the group inbox and Process Builder. Features: •Two way conversations with contacts and leads •Bulk message builder to broadcast SMS to campaign members •Group inbox to manage all text messages in one place •Process Builder integration to trigger SMS with workflows •Delivery status notifications and reporting •Scheduling for outbound text messages •Opt-in/opt-out handling with standard and custom keywords •Twilio Apex API library to extend to any Twilio channel •15 standard reports to analyze engagement and results

Top keywords

text4×2.26%
builder3×1.69%
contacts2×1.13%
contacts and leads2×1.13%
group2×1.13%
group inbox2×1.13%
inbox2×1.13%
leads2×1.13%

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce vs Twilio for Salesforce

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce

1. Listing metadata

Twilio for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce · 8 changes

Twilio for Salesforce · 1 changes

7. App details

Frequently asked

Is 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Twilio for Salesforce: Send and Receive SMS in Minutes cheaper?

Which has better reviews, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Twilio for Salesforce: Send and Receive SMS in Minutes?

Should I choose 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Twilio for Salesforce: Send and Receive SMS in Minutes?

Which is faster to set up, 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce or Twilio for Salesforce: Send and Receive SMS in Minutes?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between 360 SMS App for Salesforce - Send SMS | WhatsApp from Salesforce and Twilio for Salesforce: Send and Receive SMS in Minutes?