Which works better for small vs large Salesforce AppExchange stores?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds typically suits early-stage and growth-mode stores based on its review-base composition (5 reviews). Jabra for Salesforce aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

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Cisco Customer vs Jabra for Salesforce — Salesforce

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs Jabra for Salesforce

Side-by-side comparison · 24 data points

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

5.0·5reviews

Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.

Shopifypaid

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1. Listing metadata

Field-level data

	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Jabra for Salesforce
Tagline	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars	“IMPROVE CALL HANDLING EFFICIENCY by enabling users to control their availability status and accept, end, transfer, and mute calls from buttons on their Jabra headset.”166 chars
Description	1140 / 2000 chars57% used	1074 / 2000 chars54% used
Screenshots	—	—
Languages	enja	en
Platforms	Shopify	Shopify
Developer	Cisco Systems, Inc.	GN Audio
Listed	October 6, 2014	August 26, 2022

At a glance

9 metrics · auto-computed

Feature comparison between Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds and Jabra for Salesforce
Metric	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds	Jabra for Salesforce
Rating	5.0 ★	5.0 ★
Total reviews	★ 5	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	2 supported	1 supported
Listed since	Oct 2014	Aug 2022

Last updated	—	—

9. App details

Long-form description · keyword frequency

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%
cisco2×1.26%
cisco cjp2×1.26%
cjp2×1.26%
control2×1.26%

Jabra for Salesforce

The Jabra for Salesforce app is a companion app to unleash the full power of Jabra headsets, which offer industry-leading microphones, noise cancellation and comfort. With the app installed, Salesforce users can also: 1) Control voice calls in Salesforce using their Jabra device, (also known as Remote call control). This leads to fewer dropped calls, reduced average handling time, less agent time out of queue, and generally simpler call handling which enables agents to focus on the call itself. 2) Receive hints during voice calls via a live widget on how to improve the quality of their conversation. The Jabra headset uses sensors to provide insight on the agent’s surroundings whether working from a controlled office environment or remotely. Please note that app features available depend on the specific Jabra headset model used and requires Amazon Connect integrated as telephony platform. For full details on this and system requirements, see the Admin Guide available below, reach out to your Jabra representative or contact Jabra sales for more information.

Top keywords

jabra7×4.14%
call3×1.78%
calls3×1.78%
salesforce3×1.78%
agent2×1.18%
available2×1.18%
control2×1.18%
full2×1.18%
handling2×1.18%

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs Jabra for Salesforce

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

1. Listing metadata

Jabra for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

7. Activity in the last 90 days

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds · 1 changes

Jabra for Salesforce · 1 changes

9. App details

Frequently asked

Is Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Jabra for Salesforce cheaper?

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Should I choose Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Jabra for Salesforce?

Which is faster to set up, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds or Jabra for Salesforce?

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