Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring
Top keywords
- routing7×4.40%
- salesforce6×3.77%
- call5×3.14%
- agent4×2.52%
- agents4×2.52%
- data3×1.89%
- reporting3×1.89%
- calls2×1.26%
- cisco2×1.26%
- cisco cjp2×1.26%
- cjp2×1.26%
- control2×1.26%
Diabolocom CTI - Service Cloud Voice (BYOT), Inbound Calls, HVS, Omni-Channel
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth. Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide. Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages. We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities. Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
Top keywords
- customer3×2.00%
- ai2×1.33%
- contact2×1.33%
- diabolocom2×1.33%
- efficient2×1.33%
- interactions2×1.33%
- quality2×1.33%
- sales2×1.33%