Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring
Top keywords
- routing7×4.40%
- salesforce6×3.77%
- call5×3.14%
- agent4×2.52%
- agents4×2.52%
- data3×1.89%
- reporting3×1.89%
- calls2×1.26%
- cisco2×1.26%
- cisco cjp2×1.26%
- cjp2×1.26%
- control2×1.26%
ValueText | Multi-Channel Messaging App for Salesforce | SMS, WhatsApp, Telegram
ValueText is the top-rated Salesforce-native SMS, WhatsApp & AI agents app, rated 4.9+ on AppExchange. Automate 1:1 and bulk communication using AI agents, chatbots, smart workflows, fallback routing, and analytics — all inside Salesforce. Run campaigns, qualify leads, send alerts, and respond instantly from a unified console. ValueText supports recordings, attachments, scheduling, Flow/Apex triggers, and WhatsApp-to-SMS fallback to ensure delivery. Core Features: ✔ 1:1 & Bulk Messaging via SMS, WhatsApp, MMS ✔ AI Agents, Chatbots & ChatGPT Integration ✔ Unified Chat Console for every Salesforce record ✔ Smart Templates, Reminders & Routing ✔ Real-Time Notifications & Scheduling ✔ Opt-in/Opt-out, End-to-End Encryption ✔ GDPR, HIPAA, TCPA & SOC2 Compliant ✔ Reports & Analytics Dashboards ✔ Multi-region numbers & compliance bundles Used across Finance, Healthcare, Real Estate, Education & more. Trusted by Yamaha, Fujifilm, Cleber, Singlife, PCCW, Fonterra, Legrand and 250+ organisations worldwide. Pair with WorkDial for the complete Salesforce-native communication stack — voice and messaging, unified inside Salesforce. 🎯 Request a sandbox configured for your Salesforce org.
Top keywords
- salesforce4×2.67%
- agents3×2.00%
- ai3×2.00%
- ai agents3×2.00%
- unified3×2.00%
- agents chatbots2×1.33%
- ai agents chatbots2×1.33%