Should I choose Nonprofit Success Pack or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

It depends on what you're optimizing for. Nonprofit Success Pack fits better if you prioritize rating consistency; Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Nonprofit Success Pack or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics has more onboarding documentation maturity (699 reviews vs 14), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Nonprofit Success Pack typically suits early-stage and growth-mode stores based on its review-base composition (14 reviews). Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics aligns more with early-stage and growth-mode stores (699 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Nonprofit Success Pack and Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

Migration support varies by app and category. Nonprofit Success Pack and Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Nonprofit Success Pack" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Nonprofit Success Pack vs Talkdesk for — Salesforce

Nonprofit Success Pack vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Name: Nonprofit Success Pack
Availability: OnlineOnly
Rating: 4.9 (14 reviews)

Side-by-side comparison · 24 data points

Nonprofit Success Pack

4.9·14reviews

The Nonprofit Success Pack is an easy-to-use fundraising and constituent management application on the Salesforce platform. A free and open-source application from Salesforce.org, NPSP harnesses the power of Salesforce's vibrant nonprofit community.

Shopifyfree

Change

1. Listing metadata

Field-level data

	Nonprofit Success Pack	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics
Tagline	“The Nonprofit Success Pack is an easy-to-use fundraising and constituent management application on the Salesforce platform. A free and open-source application from Salesforce.org, NPSP harnesses the power of Salesforce's vibrant nonprofit community.”249 chars	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars
Description	805 / 2000 chars40% used	1127 / 2000 chars56% used
Screenshots	—	—
Languages	en	enfrdeptes
Platforms	Shopify	Shopify
Developer	Salesforce.org	Talkdesk

At a glance

9 metrics · auto-computed

Feature comparison between Nonprofit Success Pack and Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics
Metric	Nonprofit Success Pack	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics
Rating	★ 4.9 ★	4.7 ★
Total reviews	14	★ 699
Free plan	★ Yes	—
Pricing	free	paid
Built for Shopify	—	—
Pricing tiers	—	1 tier
Listed features	3	3
Languages	1 supported	5 supported
Listed since	May 2014	Apr 2016

Listed	May 1, 2014	April 14, 2016

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Nonprofit Success Pack	Talkdesk for Salesforce \| AI Contact Center \| Agentic AI \| CTI \| Analytics
agentic	Not ranked	#1
leaving salesforce	Not ranked	#1
salesforce data	Not ranked	#1
nonprofits	#8	Not ranked
nonprofit cloud	#9	Not ranked

9. App details

Long-form description · keyword frequency

Nonprofit Success Pack

Designed for nonprofits of all sizes, the Nonprofit Success Pack has undergone tremendous development since 2008 to become the most widely used nonprofit Salesforce application. The Nonprofit Success Pack is an-easy-to-use fundraising and constituent management application on the Salesforce platform. Driven by the Salesforce.org community, it's built specifically with the needs of nonprofits in mind. Whether your organization is all-volunteer, medium-sized, or well-established and resourced, NPSP will help you advance your mission -- as it's doing everyday for thousands of nonprofits. The Nonprofit Success Pack is an open-source product provided by Salesforce.org. We support installations of the Nonprofit Success Pack managed package. We don't support unmanaged installations of this product.

Top keywords

nonprofit5×4.46%
nonprofit success4×3.57%
nonprofit success pack4×3.57%
pack4×3.57%
salesforce4×3.57%
success4×3.57%
success pack4×3.57%
nonprofits3×2.68%
application2×1.79%
installations2×1.79%
it's2×1.79%
org2×1.79%

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive

Nonprofit Success Pack vs Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

Nonprofit Success Pack

1. Listing metadata

Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Nonprofit Success Pack or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics cheaper?

Which has better reviews, Nonprofit Success Pack or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

Should I choose Nonprofit Success Pack or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

Which is faster to set up, Nonprofit Success Pack or Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Nonprofit Success Pack and Talkdesk for Salesforce | AI Contact Center | Agentic AI | CTI | Analytics?