Which has better reviews, link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Which is faster to set up, link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics has more onboarding documentation maturity (209 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more typically suits early-stage and growth-mode stores based on its review-base composition (3 reviews). Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics aligns more with early-stage and growth-mode stores (209 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

AppRanks

link|that Cube - CTI vs Natterbox - AI — Salesforce

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics vs link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more

Side-by-side comparison · 24 data points

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

4.8·209reviews

Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.

1. Listing metadata

Field-level data

	link\|that Cube - CTI & AI Solution for CISCO \| Avaya \| Unify \| MS \| Sinch & more	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics
Tagline	“The link\|that Cube is a CTI middleware which integrates all communication channels into your Sales & Service Cloud. It consists of flexible interfaces for all PBX/ ACD systems and can be used with the SF Classic, Console and Lightning Experience.”246 chars	“Natterbox is a Salesforce-native, AI-powered contact center platform. Deliver seamless conversations across voice, SMS, and WhatsApp with AI Assistants and AI Agents that automate tasks, manage digital interactions, and free your teams to focus on CX.”251 chars
Description	570 / 2000 chars28% used	1163 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdezh_TW	nlenfifrde+8 more
Platforms	Shopify	Shopify
Developer	YouCon GmbH

At a glance

9 metrics · auto-computed

Feature comparison between link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics
Metric	link\|that Cube - CTI & AI Solution for CISCO \| Avaya \| Unify \| MS \| Sinch & more	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics
Rating	★ 5.0 ★	4.8 ★
Total reviews	3	★ 209
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	★ 2 tiers
Listed features	3	★ 6
Languages	4 supported	13 supported
Listed since	Oct 2014	May 2017

AppRanks verdict

Generated from live data on this page

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more edges out Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more at paid, Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics has the larger user base (209 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more; mid-market and enterprise merchants with specific feature requirements should evaluate both — Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics 's 209-review base may include the workflow context that matches your specific use case better than link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	October 10, 2014	May 6, 2017

Last updated	—	—

3. Features

As listed by each developer

Features: customer identification | screen popup | AI transcripts | live keyword spotting | click-to-call | screen & call transfer | ticket/note transfer | conference/ consultation calls | presence sync | work modes | IVR | routing | reporting | AI KPIs
Connects: Salesforce cloud solutions | SAP CRM, C4C | Microsoft Dynamics 365 | Microsoft Skype for Business | Avaya | Alcatel-Lucent | Cisco | Unify/Siemens/Atos | Sinch | cloud telephony systems | VoIP | analogue phone systems | ticketing | WFM systems
Supports: TAPI | JTAPI | ANI | DNIS| CSTA | REST | WEB SERVICES | SOAP | WCF | XML | RDF | RSS | server-to-server | client-to-server | on premise | public/ private cloud | Citrix | can be virtualized

AGENTIC AI FOR SALESFORCE CONTACT CENTER Automate conversations across voice, SMS, and WhatsApp with AI Assistants. Use AI Agents to complete Salesforce tasks, progress cases, and free teams for high-value work.
OMNI-CHANNEL MESSAGING (SMS + WHATSAPP) Engage customers on their preferred channels. Manage SMS and WhatsApp natively in Salesforce with full history, seamless handoffs, and Automated Messages to keep customers updated.
NATIVE TELEPHONY PARTNER FOR SALESFORCE VOICE Make voice a digital channel by connecting to Service Cloud Voice. Keep your provider, integrate with Microsoft Teams, or use Natterbox cloud PBX for full flexibility and control.
CLICKS NOT CODE CX IVR BUILDER Use CRM data with a drag-and-drop IVR builder to design seamless inbound CX in Salesforce. Handle call volume, improve first call resolution, and raise CSAT—all with clicks, not code.
SPEECH ANALYTICS & COACHING Transcribe and analyze calls with AI-powered sentiment and speech analytics. Identify trends, surface agent recommendations, and improve coaching efficiency to boost FCR and CSAT.
100% SALESFORCE-NATIVE & EASY ADMIN Built entirely on Salesforce with clicks-not-code setup. No connectors or middleware required—admins manage routing, reporting, and AI automation directly in Salesforce.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	link\|that Cube - CTI & AI Solution for CISCO \| Avaya \| Unify \| MS \| Sinch & more	Natterbox - AI Contact Center \| AI Agents \| Voice \| SMS \| WhatsApp \| Analytics
contact	Not ranked	#6
Inquiry Form	Not ranked	#29
jotform	Not ranked	#43

9. App details

Long-form description · keyword frequency

The link|that Cube was designed to make customer relations on all channels of your PBX and Call Center solution more efficient. Providing crucial information at the correct moment to your employees will speed up your sales and service processes immediately. Particular - but not exclusive - global companies with large-scaled customer sales/ service units and heterogenous system architectures benefit from it. The link|that Cube reduces costs, minimizes TCO, improves productivity, allows a 360° client view and results in the end in a much better customer journey.

Top keywords

customer3×3.41%
cube2×2.27%
link2×2.27%
link that cube2×2.27%
sales2×2.27%
service2×2.27%

AI-POWERED, SALESFORCE-NATIVE CONTACT CENTER Unite voice, SMS, and WhatsApp with Conversational + Agentic AI. Deliver fast, consistent answers while your teams work entirely in Salesforce. CONVERSATIONAL AI FOR VOICE & DIGITAL Deploy AI Assistants for routine inquiries and AI Agents to complete Salesforce tasks like updates, follow-ups, and booking changes. AUTOMATE DIGITAL CHANNELS AT SCALE Send reminders and notifications automatically, and manage SMS + WhatsApp in one Unified Inbox with full visibility. EASY ADMIN & FAST DEPLOYMENT 100% Salesforce-native—no connectors or middleware. Configure with clicks, not code, and launch in days. Admins manage routing, reporting, and AI automation from one pane of glass. - Native dashboards and reports in Salesforce for full visibility. - Click-to-configure call flows, digital routing, and AI prompts. FLEXIBLE TELEPHONY & RELIABILITY Use existing telephony, connect Microsoft Teams, or run on Natterbox cloud calling with enterprise-grade reliability. SECURITY & SCALE Enterprise-grade security, role-based controls, and compliant recording. Designed to scale globally while delivering always-on service.

Top keywords

ai6×3.90%
digital3×1.95%
salesforce3×1.95%
scale3×1.95%
conversational2×1.30%
enterprise-grade2×1.30%
fast2×1.30%
full2×1.30%
full visibility2×1.30%
reliability2×1.30%
routing2×1.30%
salesforce-native2×1.30%

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics vs link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics

1. Listing metadata

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more · 1 changes

Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics · 2 changes

9. App details

Frequently asked

Is link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics cheaper?

Which has better reviews, link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Should I choose link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which is faster to set up, link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more or Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more and Natterbox - AI Contact Center | AI Agents | Voice | SMS | WhatsApp | Analytics ?