Salesforce Jira Integration | Enterprise Bi-Directional Sync vs 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Side-by-side comparison · 24 data points

Salesforce Jira Integration | Enterprise Bi-Directional Sync

5.0·48reviews

zAgileConnect is the most advanced Salesforce–Jira integration platform on AppExchange, enabling secure, bi-directional synchronization between Salesforce and Jira for enterprise product, engineering, DevOps, ITSM, and customer support teams.

1. Listing metadata

Field-level data

	Salesforce Jira Integration \| Enterprise Bi-Directional Sync	360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
Tagline	“zAgileConnect is the most advanced Salesforce–Jira integration platform on AppExchange, enabling secure, bi-directional synchronization between Salesforce and Jira for enterprise product, engineering, DevOps, ITSM, and customer support teams.”242 chars	“Telephony for Salesforce: Native CTI and Open CTI dialer for phone calling, SMS, and voice messages for call center. Increase productivity, improve customer experience, and close more deals with no setup or maintenance costs.”225 chars
Description	1112 / 2000 chars56% used	1024 / 2000 chars51% used
Screenshots	—	—
Languages	en	nlenfifrde+11 more
Platforms	Shopify	Shopify
Developer	zAgile Inc.	360 Degree Cloud Technologies Pvt. Ltd.

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

4.9·76reviews

Telephony for Salesforce: Native CTI and Open CTI dialer for phone calling, SMS, and voice messages for call center. Increase productivity, improve customer experience, and close more deals with no setup or maintenance costs.

Shopifypaid

Change

At a glance

9 metrics · auto-computed

Feature comparison between Salesforce Jira Integration | Enterprise Bi-Directional Sync and 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
Metric	Salesforce Jira Integration \| Enterprise Bi-Directional Sync	360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
Rating	★ 5.0 ★	4.9 ★
Total reviews	48	★ 76
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	5	★ 9
Languages	1 supported	16 supported
Listed since	Apr 2014	Dec 2022

AppRanks verdict

Generated from live data on this page

Salesforce Jira Integration | Enterprise Bi-Directional Sync edges out 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Salesforce Jira Integration | Enterprise Bi-Directional Sync at paid, 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Salesforce Jira Integration | Enterprise Bi-Directional Sync; mid-market and enterprise merchants with specific feature requirements should evaluate both — 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice 's 76-review base may include the workflow context that matches your specific use case better than Salesforce Jira Integration | Enterprise Bi-Directional Sync's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Salesforce Jira Integration | Enterprise Bi-Directional Sync audit • 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice audit

Listed	April 22, 2014	December 8, 2022

Last updated	—	—

2. Pricing & plans

Listed prices · monthly · USD

Tier

Salesforce Jira Integration | Enterprise Bi-Directional Sync

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Paid #1

Default Plan

4200

Default Plan

3. Features

As listed by each developer

Salesforce Jira Integration | Enterprise Bi-Directional Sync

zAgileConnect sets the standard for enterprise Salesforce Jira integration on AppExchange. Advanced bi-directional sync, workflow orchestration, and scalable architecture built for the world’s most complex environments.
Most tools sync fields. zAgileConnect integrates Salesforce and Jira at the workflow level, aligning CRM, DevOps, and ITSM operations with enterprise-grade configurability and governance.
The only 5-star rated enterprise Salesforce Jira integration platform on AppExchange. Trusted by global organizations when reliability, scalability, and expert support are non-negotiable.
Engineered for high-volume, multi-org Salesforce and multi-project Jira environments. Real-time Salesforce to Jira synchronization with the control, resilience, and depth global enterprises demand.
From Case to Issue to Resolution, zAgileConnect delivers end-to-end visibility across Salesforce and Jira. Eliminate silos, reduce resolution time, and operate with complete cross-system transparency.

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Real-Time Call Transcription & AI Coaching A telephony solution with live transcription & AI coaching for phone calls in Salesforce Real-time suggestions & sentiment cues for sharper responses & higher first-call resolution using AI-driven CTI software.
AI Voice Calling for Instant Engagement, Faster Closures Automate inbound & outbound phone call management with powerful telephony contact center offering AI Voice Bot that calls, qualifies leads, answers queries, & books demos directly from salesforce.
Get Fast Results with Zero Setup & Maintenance Cost The only native Salesforce CTI telephony app that requires no APIs, integrations, or hidden costs. Experience a truly plug-and-play open CTI telephony solution — easy to install, fully configurable.
AI-Powered Telephony Integration for Seamless Voice Automation AI-powered Computer Telephony Integration for seamless voice calling. Automate voice broadcasts and reach audiences simultaneously, optimizing outbound cadence with AI-driven efficiency.

4. Categories & rankings

Shared categories on the same row · in-category position inline

Salesforce Jira Integration | Enterprise Bi-Directional Sync

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Agent Productivity#42 of 300

—

Customer Service#168 of 1.1k

—

Integration#59 of 348

—

Telephony#9 of 113

—

Productivity

—

Sales

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Salesforce Jira Integration \| Enterprise Bi-Directional Sync	360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice
contact	Not ranked	#18
workflow	#30	Not ranked
contact form	Not ranked	#94
docs	Not ranked	#109

7. Activity in the last 90 days

Tracked changes · pricing, features, copy, screenshots

Salesforce Jira Integration | Enterprise Bi-Directional Sync · 2 changes

Apr 13descriptionListing copy updated
Apr 13descriptionListing copy updated

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice · 4 changes

May 13descriptionListing copy updated
Apr 22descriptionListing copy updated
Apr 13descriptionListing copy updated
Apr 13descriptionListing copy updated

9. App details

Long-form description · keyword frequency

Salesforce Jira Integration | Enterprise Bi-Directional Sync

Stop Syncing Records. Start Integrating Systems. If Salesforce and Jira drive your revenue, customer experience, and engineering execution, basic connectors are not enough. zAgileConnect is the enterprise Salesforce–Jira integration platform designed for mission-critical environments requiring secure, scalable, bi-directional synchronization. It integrates Salesforce Cases, Opportunities, other standard and custom objects with Jira Software and Jira Service Management workflows — in real time. True Bi-Directional Salesforce–Jira Integration at Scale Real-time and scheduled Salesforce to Jira sync Advanced custom field and object mapping Status and workflow alignment across systems Multi-instance Jira and Multi-org Salesforce Integration Robust error handling and retry logic This is enterprise architecture — not lightweight automation. zAgileConnect enables: Full lifecycle visibility from Case to Issue to Resolution Reduced resolution cycles Elimination of manual handoffs Cross-team operational transparency Salesforce and Jira operate as one unified system. Built for Enterprise Complexity

Top keywords

jira8×5.76%
salesforce7×5.04%
enterprise3×2.16%
integration3×2.16%
bi-directional2×1.44%
custom2×1.44%
jira integration2×1.44%
resolution2×1.44%
salesforce and jira2×1.44%
salesforce jira2×1.44%
salesforce jira integration2×1.44%
systems2×1.44%

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Let SALES TEAMS make MORE CALLS and CLOSE MORE DEALS Our CTI Power Dialer with Prioritized Dialing helps cover large lists, ensuring 99% lead coverage with crystal-clear voice quality. CTI DIALER CALLING from SALESFORCE TELEPHONY APP Salesforce Click-to-Call CTI Dialer | Auto Dialer | Power Dialer | IVR Intelligent CTI Telephony Call Routing Local Numbers | Auto Call Logging | Notes & Disposition Screen Popups | Simultaneous Ringing | Click-to-Dial | Dialer Controls Answer, hang up, transfer, hold, mute, whisper – all within one Salesforce CTI Dialer. Simple, complete CTI Telephony Setup for Sales Teams. CALL FROM ANYWHERE Make or receive Salesforce voice calls via CTI Dialer Routing or on Salesforce 1 Mobile. CRYSTAL-CLEAR VOICE QUALITY Live in 30 minutes – no additional CTI integrations needed. Complete Salesforce Telephony Integration – no coding, no setup. NATIVE 360 CTI is the #1 native Salesforce CTI Telephony App on AppExchange. Access data, call logs & recordings directly within Salesforce CRM.

Top keywords

cti10×6.90%
dialer8×5.52%
salesforce8×5.52%
telephony5×3.45%
call4×2.76%
cti dialer4×2.76%
cti telephony3×2.07%
voice3×2.07%
auto2×1.38%

Frequently asked

Common questions about this comparison

Is Salesforce Jira Integration | Enterprise Bi-Directional Sync or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice cheaper?

Both Salesforce Jira Integration | Enterprise Bi-Directional Sync and 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice offer paid plans only. Salesforce Jira Integration | Enterprise Bi-Directional Sync starts at paid; 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Salesforce Jira Integration | Enterprise Bi-Directional Sync or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

Salesforce Jira Integration | Enterprise Bi-Directional Sync has the higher average rating (5.0★ from 48 reviews) compared to 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice (4.9★ from 76 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Salesforce Jira Integration | Enterprise Bi-Directional Sync or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

It depends on what you're optimizing for. Salesforce Jira Integration | Enterprise Bi-Directional Sync fits better if you prioritize rating consistency; 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Salesforce Jira Integration | Enterprise Bi-Directional Sync or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

More popular comparisons

No directly-related popular pairs for this combination — explore the broader catalog instead.

Boost your Efficiency Compile a list of numbers and automate bulk dialing with a Power dialer. ‘Break’ the call list, ‘Call,’ or ‘Skip’ a number while bulk auto-dialing with the Power Dialer, managing the bulk outbound voice calling process effectively.

AI-Driven Telephony Integration to Boost Customer Satisfaction Boost customer satisfaction with AI-driven telephony integration. Handle calls, configure IVR, and offer AI-powered self-help and text-to-speech, all optimized with cadence-based routing.

Balance Workloads with AI Voice Call Distribution Enhance AI-driven contact center telephony with automatic call distribution to balance agent workloads. Ensure incoming voice calls are evenly routed to the available agent, reducing callers’ wait time.

Seamless connectivity with Open CTI Empower agents with 360 CTI’s Open CTI-based telephony integration and voice features. Make and receive voice calls in Salesforce, auto-log interactions, and boost call center efficiency with a unified experience.

Accelerate Outbound Calling with Power Dialer Maximize outbound calling productivity with Power Dialer. Automate bulk voice dialing with Power Dialer and manage automated outbound calling at best with more controls—all while optimizing agent performance.

crystal-clear2×1.38%

Both apps are one-click installs from the Salesforce AppExchange marketplace. 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice has more onboarding documentation maturity (76 reviews vs 48), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Salesforce Jira Integration | Enterprise Bi-Directional Sync typically suits early-stage and growth-mode stores based on its review-base composition (48 reviews). 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice aligns more with early-stage and growth-mode stores (76 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Salesforce Jira Integration | Enterprise Bi-Directional Sync and 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

Migration support varies by app and category. Salesforce Jira Integration | Enterprise Bi-Directional Sync and 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Salesforce Jira Integration | Enterprise Bi-Directional Sync" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Salesforce Jira Integration | Enterprise Bi-Directional Sync vs 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

Salesforce Jira Integration | Enterprise Bi-Directional Sync

1. Listing metadata

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Salesforce Jira Integration | Enterprise Bi-Directional Sync · 2 changes

360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice · 4 changes

9. App details

Frequently asked

Is Salesforce Jira Integration | Enterprise Bi-Directional Sync or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice cheaper?

Which has better reviews, Salesforce Jira Integration | Enterprise Bi-Directional Sync or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

Should I choose Salesforce Jira Integration | Enterprise Bi-Directional Sync or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

Which is faster to set up, Salesforce Jira Integration | Enterprise Bi-Directional Sync or 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Salesforce Jira Integration | Enterprise Bi-Directional Sync and 360 CTI Telephony for Salesforce Phone Calling, Dialer, Contact Center + Voice ?