GetFeedback
ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.
Top keywords
- survey5×3.14%
- data4×2.52%
- salesforce4×2.52%
- customer3×1.89%
- feedback3×1.89%
- salesforce data3×1.89%
- score3×1.89%
- advanced2×1.26%
- insights2×1.26%
- logic2×1.26%
- questions2×1.26%
- rates2×1.26%
Konnect Insights
Konnect Insights is a unified customer experience management platform that offers social listening + community engagement + social CRM + social analytics + social publishing + BI tools / dynamic dashboards + surveys + crisis management. Built on the strong principles of AI, Konnect Insights is an ideal platform for the social customer care team as well as the marketing team for deeper insights. With Konnect Insights you can engage with the customers who reach out to brands on social media, messaging channels, online web,, app reviews, location reviews. The coverage includes X (formerly Twitter), Facebook, Instagram, YouTube, LinkedIn, Play Store reviews, App Store reviews, Google Business Messages and location reviews, Tiktok, Telegram, Line, Reddit, Blogs, Forums, News, Consumer Forums, Review sites, Feedback forms, Surveys, Koo, Quora, TrustPilot and many more.
Top keywords
- social6×4.88%
- reviews5×4.07%
- insights4×3.25%
- konnect3×2.44%
- konnect insights3×2.44%
- customer2×1.63%
- forums2×1.63%
- location2×1.63%
- location reviews2×1.63%
- management
