Which has better reviews, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> (4.9★, 325 reviews) and SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce (4.8★, 22 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the deeper published review base (325 vs 22), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce typically suits early-stage and growth-mode teams based on its published review base (22 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

GetFeedback: Surveys vs SMS & eFax Guru — Salesforce

SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce vs GetFeedback

Side-by-side comparison · 24 data points

SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce

4.8·22reviews

Send and receive text messages and fax directly in Salesforce from one unified inbox. SMS & Fax Hub automates reminders, updates, and document delivery, supports 10DLC texting, and provides secure, HIPAA-ready online fax with full tracking & audit history

salesforcepaid

Change

1. Listing metadata

Field-level data

	GetFeedback	SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce
Tagline	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars	“Send and receive text messages and fax directly in Salesforce from one unified inbox. SMS & Fax Hub automates reminders, updates, and document delivery, supports 10DLC texting, and provides secure, HIPAA-ready online fax with full tracking & audit history”255 chars
Description	1123 / 2000 chars56% used	1095 / 2000 chars55% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfifrde+11 more
Platforms	Salesforce	Salesforce
Developer	SurveyMonkey

At a glance

9 metrics · auto-computed

Feature comparison between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce
Metric	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>	SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce
Rating	★ 4.9 ★	4.8 ★
Total reviews	★ 325	22
Free plan	—	—
Pricing	paid	paid
Pricing tiers	—	1 tier
Listed features	3	★ 9
Review velocity (30d)	0 new	—
Languages	16 supported	16 supported
Listed since	Feb 2014	Nov 2021

AppRanks verdict

Generated from live data on this page

The call

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce are evenly matched on rating (4.9★ vs 4.8★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.

Pricing

Pricing entry tiers: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> at paid, SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 22), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce audit

Listed	February 5, 2014	November 11, 2021

Last updated	—	—

3. Features

As listed by each developer

GetFeedback

✔ Easy-to-use surveys built for speed and flexibility ✔ Pre-built templates, including: Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Customer Effort Score (CES)
✔ Multichannel survey distribution: Web Link / Website Embed / Email / QR Code / Kiosk ✔ Collect feedback about your website and app
✔ Sync real-time response data into Salesforce ✔ Flexible Salesforce data mapping ✔ Robust analytics ✔ Brought to you by the team at SurveyMonkey

SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce

✔️SMS and Fax Hub Unifies Salesforce SMS, MMS, and Fax Salesforce text messaging and fax can now be accessed in a single workspace for all your communications. Every conversation is searchable, organized, and tied to the right record.
✔️Automate Salesforce SMS Using Flows, Apex, and API • Send an SMS from Salesforce using Flow, Apex or API • Trigger messages based on changes to a record or approval • Automatically route incoming SMS or faxes
✔️Enable Two-Way Salesforce SMS Messaging with Full CRM Context Let customers have real conversation with you. Any reply is auto-linked to Leads, Cases, custom object so your agents have full context when responding to customer inquiries from within CRM.
✔️Send Bulk SMS in Salesforce with Personalized Dynamic Templates Use dynamic templates to send SMS or fax at scale while maintaining personalization. Whether for a campaign, reminder, or update, messages feel personally written.
✔️View All Salesforce SMS and Fax Conversations in One Unified Inbox • See all your text conversations in one place • Filter, prioritize and assign messages • Respond to messages right away without opening record
✔️Send and Receive Encrypted Online Fax from Salesforce Send and receive encrypted faxes from within Salesforce with delivery confirmations and audit trails. Designed for healthcare, insurance, and finance professionals.
✔️Keep SMS and Fax HIPAA-Ready with Audit Logs Each SMS and fax activity stays within Salesforce. This supports HIPAA ready faxing, consent tracking, role based access, and audit logs, supporting compliance requirements without using additional software.
✔️Add Salesforce SMS to an Existing Number You can continue using your existing mobile or landline number and immediately activate Salesforce SMS integration. Your team can activate text or fax capability without switching providers or disrupting process
✔️See Salesforce SMS and Fax Trends on Dashboards Dashboards provide visibility into trends related to the usage of Salesforce text messaging and fax. Instead of searching through threads, you can now gain insights to plan your outreach and communication

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	GetFeedback	SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce
customer effort score	#3	Not ranked
feedback surveys	#4	Not ranked
management automated communications	Not ranked	#4
text messaging	Not ranked	#7
surveys	#8	Not ranked

6. Quality signals

Reviews · velocity · latest sentiment

Signal	GetFeedback	SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce
Average rating	4.9 ★ (325)	4.8 ★ (22)
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+0	—

7. App details

Long-form description · keyword frequency

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce

SMS & Fax Hub brings end-to-end Salesforce SMS and secure online fax into one single place, removing the need for separate text or fax tools. Your team members can send SMS messages from Salesforce, interact with customers through two-way conversations, and send online faxes directly from CRM. The built-in 10DLC-approved Salesforce text messaging ensures fast, reliable delivery. Every message or fax you send or receive is automatically tracked, logged, and linked to the correct Salesforce record. Seamless integration with Salesforce Flows, Apex, and APIs triggers automated confirmations, reminders, alerts, and document workflows. A single inbox to view all communications allows you to respond quickly and efficiently. Dynamic templates are available for use in creating personalized SMS and fax communications at scale. ✔️Salesforce SMS integration for two-way text messaging ✔️Unified inbox for viewing SMS, MMS, voice, telephony, faxes ✔️Automated workflows and bulk messaging ✔️Secure online fax service with delivery receipts ✔️Complete message tracking, logs, and dashboards

Top keywords

fax6×3.90%
salesforce6×3.90%
sms6×3.90%
messaging3×1.95%
send3×1.95%
text3×1.95%
automated2×1.30%
communications2×1.30%

SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce vs GetFeedback

SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce

1. Listing metadata

GetFeedback

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Quality signals

7. App details

Frequently asked

Is GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce cheaper?

Which has better reviews, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce?

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce?

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and SMS & eFax Guru - Most advanced SMS messaging & eFax for Salesforce?