Side-by-side comparison · 24 data points
With over 2.5 million users across 40 countries, QuestionPro is the leading provider of online survey software that allows users to generate the insights they need to make better business decisions.
| SurveyMonkey Enterprise for CX | QuestionPro Surveys | |
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| Description | ||
| Screenshots | — | — |
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SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more
| Metric | SurveyMonkey Enterprise for CX: Surveys for Salesforce | QuestionPro Surveys |
|---|---|---|
| Rating | ★ 4.9 ★ | 4.1 ★ |
| Total reviews | ★ 325 | 13 |
| Free plan | — | ★ Yes |
| Pricing | paid | free_to_install |
| Built for Shopify | — | — |
| Listed features | 3 | 3 |
| Review velocity (30d) | 0 new | — |
| Languages | 16 supported | 1 supported |
| Listed since | Feb 2014 | Oct 2017 |
Based on the data on this page, SurveyMonkey Enterprise for CX: Surveys for Salesforce is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs QuestionPro Surveys's 4.1★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, QuestionPro Surveys offers a free tier (free_to_install) while SurveyMonkey Enterprise for CX: Surveys for Salesforce starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. SurveyMonkey Enterprise for CX: Surveys for Salesforce has the larger user base (325 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. QuestionPro Surveys's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to SurveyMonkey Enterprise for CX: Surveys for Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — QuestionPro Surveys's 13-review base may include the workflow context that matches your specific use case better than SurveyMonkey Enterprise for CX: Surveys for Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: SurveyMonkey Enterprise for CX: Surveys for Salesforce audit • QuestionPro Surveys audit
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| Keyword | SurveyMonkey Enterprise for CX | QuestionPro Surveys |
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| survey | #4 | #13 |
| surveys | #6 | #13 |
| survey app | #4 | #25 |
| survey builder | #19 | #31 |
| feedback | #3 | #94 |
| Signal | SurveyMonkey Enterprise for CX | QuestionPro Surveys |
|---|---|---|
| Average rating | 4.9 ★ (325) | 4.1 ★ (13) |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +0 | — |
| Reviews · last 90 days | +0 | — |
QuestionPro Surveys is the cheaper option — it offers a free plan (free_to_install). SurveyMonkey Enterprise for CX: Surveys for Salesforce starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
SurveyMonkey Enterprise for CX: Surveys for Salesforce has the higher average rating (4.9★ from 325 reviews) compared to QuestionPro Surveys (4.1★ from 13 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. SurveyMonkey Enterprise for CX: Surveys for Salesforce fits better if you prioritize rating consistency; QuestionPro Surveys is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. SurveyMonkey Enterprise for CX: Surveys for Salesforce has more onboarding documentation maturity (325 reviews vs 13), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
SurveyMonkey Enterprise for CX: Surveys for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (325 reviews). QuestionPro Surveys aligns more with early-stage and growth-mode stores (13 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. SurveyMonkey Enterprise for CX: Surveys for Salesforce and QuestionPro Surveys both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from QuestionPro Surveys" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.