Which works better for small vs large Salesforce AppExchange admins?

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> typically suits early-stage and growth-mode teams based on its published review base (325 reviews). QuestionPro Surveys typically suits early-stage and growth-mode teams based on its published review base (13 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

GetFeedback: Surveys vs QuestionPro Surveys — Salesforce

GetFeedback vs QuestionPro Surveys

Side-by-side comparison · 24 data points

GetFeedback

4.9·325reviews

SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more

salesforcepaid

Change

1. Listing metadata

Field-level data

	GetFeedback	QuestionPro Surveys
Tagline	“SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more ”255 chars	“With over 2.5 million users across 40 countries, QuestionPro is the leading provider of online survey software that allows users to generate the insights they need to make better business decisions.”198 chars
Description	1123 / 2000 chars56% used	1131 / 2000 chars57% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	SurveyMonkey	QuestionPro

At a glance

8 metrics · auto-computed

Feature comparison between GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> and QuestionPro Surveys
Metric	GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>	QuestionPro Surveys
Rating	★ 4.9 ★	4.1 ★
Total reviews	★ 325	13
Free plan	—	★ Yes
Pricing	paid	free_to_install
Listed features	3	3
Review velocity (30d)	0 new	—
Languages	16 supported	1 supported
Listed since	Feb 2014	Oct 2017

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs QuestionPro Surveys's 4.1★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, QuestionPro Surveys offers a free tier (free_to_install) while GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> has the larger user base (325 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. QuestionPro Surveys's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>; mid-market and enterprise admins with specific feature requirements should evaluate both — QuestionPro Surveys's 13-review base may include the workflow context that matches your specific use case better than GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >>'s broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> audit • QuestionPro Surveys audit

Listed	February 5, 2014	October 16, 2017

Last updated	—	—

Keyword	GetFeedback	QuestionPro Surveys
surveys	#8	#12
survey	#11	#141
survey app	#11	#291
survey builder	#33	#35
feedback	#15	#95

5. Quality signals

Reviews · velocity · latest sentiment

Signal	GetFeedback	QuestionPro Surveys
Average rating	4.9 ★ (325)	4.1 ★ (13)
Reviews · last 7 days	+0	—
Reviews · last 30 days	+0	—
Reviews · last 90 days	+0	—

6. App details

Long-form description · keyword frequency

GetFeedback

ASK: Start collecting insights in days, not months using our library of hundreds of expert-written questions, as well as advanced surveying capabilities like 25+ question types, logic and branching, and multilingual support. Get started with 250+ templates, including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). LISTEN: Increase response rates by surveying your customers at the right time and place across channels. Streamline your feedback program with flows that automate survey distribution and assign follow-up tasks. Embed survey questions and Salesforce data in “one-click emails” to increase response rates. Use Advanced Logic and Piping to customize your survey with Salesforce data. ACT: Quickly spot customer insights by seamlessly connecting your survey data with Salesforce data. Analyze feedback in Salesforce reports and dashboards, map survey responses to any standard or custom object, and identify keywords and sentiment with open-text analysis features. Close the loop on critical feedback by creating automated tasks based on predefined attributes.

Top keywords

survey5×3.14%
data4×2.52%
salesforce4×2.52%
customer3×1.89%
feedback3×1.89%
salesforce data3×1.89%
score3×1.89%
advanced2×1.26%
insights2×1.26%
logic2×1.26%
questions2×1.26%
rates2×1.26%

QuestionPro Surveys

The QuestionPro - Salesforce integration creates a consistent interface between your QuestionPro survey data and your database of Salesforce.com leads, contacts and opportunities. The QuestionPro - Salesforce integration effectively gives you the ability to seamlessly integrate online survey responses with your Salesforce database. For example, the data collected via a follow-up customer satisfaction survey could automatically be appended to a custom field on a case called satisfaction. With the addition of this information, you could produce satisfaction reports in Salesforce segmented by account representative, location, product, etc. Collecting feedback effectively closes the loop of Customer Relationship Management. By surveying customers, you've bridged a critical gap in CRM by adding customer satisfaction to your list of CRM data points. Advanced analytics can help drill-down to factors that affect customer experience and hence, customer satisfaction. For Salesforce integration, users will need a paid QuestionPro license (https://www.questionpro.com/pricing). For any queries, please get in touch with us.

Top keywords

salesforce6×3.80%
customer5×3.16%
questionpro5×3.16%
satisfaction5×3.16%
customer satisfaction3×1.90%
data3×1.90%
integration3×1.90%
salesforce integration3×1.90%

GetFeedback vs QuestionPro Surveys

GetFeedback

1. Listing metadata

QuestionPro Surveys

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. Quality signals

6. App details

Frequently asked

Is GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or QuestionPro Surveys cheaper?

Which has better reviews, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or QuestionPro Surveys?

Should I choose GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or QuestionPro Surveys?

Which is faster to set up, GetFeedback: Surveys for Salesforce - the best rated for CSAT, CES, NPS >> or QuestionPro Surveys?

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