Fastcall CTI: Native vs Maintastic – Visual — Salesforce

Fastcall CTI vs Maintastic – Visual Remote Assistance for Salesforce

Side-by-side comparison · 24 data points

Fastcall CTI

4.9·124reviews

Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required.

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1. Listing metadata

Field-level data

	Fastcall CTI	Maintastic – Visual Remote Assistance for Salesforce
Tagline	“Run your phone from Salesforce, even on the go. Fastcall is a native CTI for phone and SMS that brings calling and messaging into Salesforce desktop and mobile—no separate app required. ”186 chars	“Empower seamless visual remote assistance! Effortlessly integrate video call sessions, featuring Augmented Reality annotations and structured solution knowledge generation for genAI. Elevate your customer support experience and enhance productivity.”249 chars
Description	1198 / 2000 chars60% used	1100 / 2000 chars55% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Fastcall	Maintastic GmbH
Listed	October 3, 2013	October 25, 2024

At a glance

8 metrics · auto-computed

Feature comparison between Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile and Maintastic – Visual Remote Assistance for Salesforce
Metric	Fastcall CTI: Native Lightning Dialer \| Inbound IVR Phone Routing \| SMS \| Mobile	Maintastic – Visual Remote Assistance for Salesforce
Rating	4.9 ★	—
Total reviews	124	0
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 9	7
Languages	1 supported	1 supported
Listed since	Oct 2013	Oct 2024

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs Maintastic – Visual Remote Assistance for Salesforce's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Maintastic – Visual Remote Assistance for Salesforce offers a free tier (free_to_install) while Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the larger user base (124 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Maintastic – Visual Remote Assistance for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile; mid-market and enterprise admins with specific feature requirements should evaluate both — Maintastic – Visual Remote Assistance for Salesforce's 0-review base may include the workflow context that matches your specific use case better than Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile audit • Maintastic – Visual Remote Assistance for Salesforce audit

Last updated	—	—

3. Features

As listed by each developer

Fastcall CTI

Native CTI for phone and SMS that runs inside Salesforce on both desktop and Salesforce Mobile. Fastcall quick actions in Salesforce Mobile to place outbound calls and SMS from any record, logging every interaction automatically.
Users’ mobile phones are devices for outbound, inbound, and simulring, while keeping all activity recorded in Salesforce. Powerful SMS capabilities including 1:1 SMS, SMS-by-list, threaded conversations tied to records, and SMS automation via Flow or API.
Automatic call and SMS logging, ensuring complete and accurate reporting. Click-to-dial, dial-by-list, IVR, queues, call recording, and configurable routing powered by Salesforce data.
Salesforce-native reports and dashboards for real-time and historical call and SMS analytics across desktop and mobile usage. Enterprise-scale reliability leveraging Heroku and Twilio, while keeping all user interaction inside Salesforce.
Fastcall saves hours of lost productivity by automatically logging every mobile and desktop call with complete, accurate data. Call duration, outcomes, notes, and more are captured in Salesforce without extra clicks, so your team can focus on selling.
Fastcall is a lightweight yet powerful Salesforce CTI for worldwide phone and SMS. It supports click‑to‑dial, voicemail drop, IVR, ACD, automation, and more for mobile sales and service teams. Built on Twilio for reliability and global reach.
These advantages and our focus on customer satisfaction have made Fastcall one of the highest‑rated Salesforce‑native phone and SMS automation apps on the marketplace, and a natural fit for teams using Einstein Conversation Insights.
Fastcall is simple to set up with no capital expense and is installed directly from the Salesforce marketplace. It’s priced competitively, with per‑user licenses starting at $30/month, and usage fees for phone calls, minutes, and SMS applied separately.
If Salesforce is important to you, ask us about the benefits of Fastcall—a 100% native Salesforce app for voice and SMS, and one of the highest‑rated solutions on the marketplace. Fastcall isn’t just integrated with Salesforce; it runs inside Salesforce.

Maintastic – Visual Remote Assistance for Salesforce

AR-POWERED VISUAL ASSISTANCE Provide efficient support with AR annotations. Capture knowledge & create technical documentation on the fly. Maintain privacy with facial anonymization. Ensure int'l communication with the translation of chat messages.
EASY TO USE Experience the user-friendly app interface. Free your call participants from the need to install additional apps on their mobile devices. Simply invite them via email or SMS so that they can join video sessions via their mobile browser.
HIGHEST DATA SECURITY Video calls are encrypted end-to-end to protect them from unauthorized access by third parties. Maintastic is ISO 27001 certified and ensures a structured and functional information security management system (ISMS).
SEAMLESS INTEGRATION Seamlessly integrate Maintastic with our standard connector for Salesforce. Unlock powerful individual integrations with the Maintastic API to connect to any enterprise system.
WHITE LABELING Enhance your corporate reputation by offering the full suite of Maintastic features through a white-labeled service app designed for your brand. Stand out from competitors! Establish new revenue streams as a premier service solution provide

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Fastcall CTI	Maintastic – Visual Remote Assistance for Salesforce
salesforce mobile	#1	Not ranked
mobile	#2	Not ranked
mobile app	#2	Not ranked

7. App details

Long-form description · keyword frequency

Fastcall CTI

Fastcall is a Salesforce‑native CTI that brings your phone and SMS fully into Salesforce on both desktop and mobile, so reps never need a separate telephony app. Your team makes and receives calls, sends texts, and logs every interaction directly from Salesforce and Salesforce Mobile, using the interface they already know instead of juggling multiple tools. With Fastcall, a user’s mobile phone becomes a first‑class Salesforce device. Inbound and outbound calls to mobile can be routed, recorded, and reported on just like desk calls, keeping every conversation captured as clean, reliable Salesforce data. Fastcall also delivers powerful SMS directly in Salesforce. Every message is logged as Salesforce activity, so leaders get complete visibility into outreach, responses, and outcomes without manual data entry. Because Fastcall is built 100% inside Salesforce, your communication data stays centralized, secure, and available for reports and dashboards. Fastcall looks and feels like Salesforce, which improves adoption and reduces training time. The result is a Salesforce‑first phone and SMS solution that finally aligns your communications stack with the way your users already work.

Top keywords

salesforce11×6.11%
fastcall5×2.78%
mobile4×2.22%
calls3×1.67%
data3×1.67%
phone3×1.67%
sms3×1.67%
already2×1.11%
directly2×1.11%
phone and sms2×1.11%

Maintastic – Visual Remote Assistance for Salesforce

REAL-TIME COMMUNICATION The AR-powered visual remote assistance software connects experts and technicians via any mobile device of your choice to solve technical issues on machinery, equipment, and other enterprise assets remotely. MASTERING CHALLENGES IN SERVICE Whether commissioning or troubleshooting, customer service teams use Maintastic in all phases of the machine life cycle. End-to-end documentation and visual support ensure optimal deployment and support for technical field service teams to increase First-Time-Fix-Rates (FTFR). KEY FEATURES HD multi-user video call, mobile browser call for guests, Augmented Reality (AR) annotations, technical documentation, service reports, chat with an integrated translator, white label options, user & asset management, service access point with QR codes, mobile screen sharing, background blurring & face pixelation, SMS and e-mail invitation. GO BEYOND Enterprises can elevate the management of their installed base of machinery. This includes powerful service apps with customer portals, digital work instructions, and AI ticketing systems.

Top keywords

service6×4.11%
mobile3×2.05%
technical3×2.05%
call2×1.37%
customer2×1.37%
documentation2×1.37%
machinery2×1.37%
management2×1.37%

Frequently asked

Common questions about this comparison

Is Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Maintastic – Visual Remote Assistance for Salesforce cheaper?

Maintastic – Visual Remote Assistance for Salesforce is the cheaper option — it offers a free plan (free_to_install). Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Should I choose Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Maintastic – Visual Remote Assistance for Salesforce?

AppRanks cannot separate these two on rating, because neither publishes one. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile does carry the larger published review base (124 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Maintastic – Visual Remote Assistance for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange. Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile has the deeper published review base (124 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile typically suits early-stage and growth-mode teams based on its published review base (124 reviews). Maintastic – Visual Remote Assistance for Salesforce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Fastcall CTI vs Maintastic – Visual Remote Assistance for Salesforce

Fastcall CTI

1. Listing metadata

Maintastic – Visual Remote Assistance for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Fastcall CTI · 4 changes

Maintastic – Visual Remote Assistance for Salesforce · 0 changes

7. App details

Frequently asked

Is Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Maintastic – Visual Remote Assistance for Salesforce cheaper?

Should I choose Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Maintastic – Visual Remote Assistance for Salesforce?

Which is faster to set up, Fastcall CTI: Native Lightning Dialer | Inbound IVR Phone Routing | SMS | Mobile or Maintastic – Visual Remote Assistance for Salesforce?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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