NICE CXone Agent for Salesforce - CTI / IVR / ACD / Dialer / Contact Center
Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NICE CXone Salesforce Agent gives your agents a 360-degree view of the customer, including insights into interactions across all channels. Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.
Top keywords
- agent5×2.99%
- agents4×2.40%
- customer4×2.40%
- cxone3×1.80%
- deploy3×1.80%
- salesforce3×1.80%
- agent efficiency2×1.20%
- contact2×1.20%
- customers2×1.20%
- cxone salesforce2×1.20%
- cxone salesforce agent2×1.20%
- deploy maintain2×1.20%
RingByName Telephony | Click-to-Call | CTI | Dialer | Recording | Auto-Attendant
RingByName is a cloud-based PBX and VoIP service provider. We provide Enterprise class business phone service and powerful UCaaS features, combined with built-in customer contact and journey management tools. Our platform offers cutting edge features such as business texting, analytics, call recording, and mobile applications. It’s powerful and easy to manage platform allows enterprises to easily deploy and maintain across multiple locations. RingByName’s Salesforce plug-in allows you to integrate the power of RingByName with your Salesforce account. Install the RingByName application via the Salesforce App Exchange and extend the power of RingByName beyond a simple click-to-call interface into a fully integrated marriage of telephony and CRM.
Top keywords
- ringbyname5×4.63%
- salesforce3×2.78%
- allows2×1.85%
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- platform2×1.85%
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- power of ringbyname2×1.85%
- service2×1.85%