NiCE Salesforce Agent - CTI / IVR / ACD / Dialer / Contact Center
Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NICE CXone Salesforce Agent gives your agents a 360-degree view of the customer, including insights into interactions across all channels. Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce. Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed. With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.
Top keywords
- agent5×2.99%
- agents4×2.40%
- customer4×2.40%
- cxone3×1.80%
- deploy3×1.80%
- salesforce3×1.80%
- agent efficiency2×1.20%
- contact2×1.20%
- customers2×1.20%
- cxone salesforce2×1.20%
- cxone salesforce agent2×1.20%
- deploy maintain2×1.20%
link|that Cube - CTI & AI Solution for CISCO | Avaya | Unify | MS | Sinch & more
The link|that Cube was designed to make customer relations on all channels of your PBX and Call Center solution more efficient. Providing crucial information at the correct moment to your employees will speed up your sales and service processes immediately. Particular - but not exclusive - global companies with large-scaled customer sales/ service units and heterogenous system architectures benefit from it. The link|that Cube reduces costs, minimizes TCO, improves productivity, allows a 360° client view and results in the end in a much better customer journey.
Top keywords
- customer3×3.41%
- cube2×2.27%
- link2×2.27%
- link that cube2×2.27%
- sales2×2.27%
- service2×2.27%