Which works better for small vs large Salesforce AppExchange admins?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics typically suits early-stage and growth-mode teams based on its published review base (217 reviews). Webex App for Salesforce typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

CloudCall for vs Webex App for — Salesforce

Webex App for Salesforce vs CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Side-by-side comparison · 24 data points

Webex App for Salesforce

4.0·1reviews

The Webex app for Salesforce allows Salesforce users to easily use Webex calling, meetings, messaging, and webinars from within Salesforce without requiring context switching between multiple apps. Admins can tailor the process as per their organizational

salesforcefree_to_install

Change

1. Listing metadata

Field-level data

	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Webex App for Salesforce
Tagline	“CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.”248 chars	“The Webex app for Salesforce allows Salesforce users to easily use Webex calling, meetings, messaging, and webinars from within Salesforce without requiring context switching between multiple apps. Admins can tailor the process as per their organizational”255 chars
Description	1103 / 2000 chars55% used	1081 / 2000 chars54% used
Screenshots	—	—
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	CloudCall	Cisco Systems, Inc
Listed

At a glance

8 metrics · auto-computed

Feature comparison between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Webex App for Salesforce
Metric	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Webex App for Salesforce
Rating	★ 4.8 ★	4.0 ★
Total reviews	★ 217	1
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	3 tiers	—
Listed features	3	★ 4
Languages	1 supported	1 supported
Listed since	Jul 2013	May 2023

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is the stronger choice for most Salesforce AppExchange admins — 4.8★ vs Webex App for Salesforce's 4.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

On pricing, Webex App for Salesforce offers a free tier (free_to_install) while CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.

Review base

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the larger user base (217 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Webex App for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics; mid-market and enterprise admins with specific feature requirements should evaluate both — Webex App for Salesforce's 1-review base may include the workflow context that matches your specific use case better than CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics audit • Webex App for Salesforce audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Webex App for Salesforce
for seamless	#1	Not ranked
seamless	#1	Not ranked
calling	Not ranked	#7
telephony	#12	Not ranked
sign app	Not ranked	#114

6. App details

Long-form description · keyword frequency

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin. Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale. Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility. Key Features: >> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices. Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/

Top keywords

call5×3.18%
cloudcall4×2.55%
calls3×1.91%
salesforce3×1.91%
accurate2×1.27%
admin2×1.27%
anywhere2×1.27%
crm2×1.27%
data2×1.27%
key2×1.27%
logging2×1.27%
mobile2×1.27%

Webex App for Salesforce

The Webex App for Salesforce enables sales and service professionals to collaborate cross-functionally without frequent context switching. The messaging capabilities improve communication by removing barriers to space creation, ensuring traceability and facilitation of conversations, and automating updates. The meetings features allow users to quickly gain context from past meetings, hold ad-hoc or scheduled conversations with colleagues, and plan their upcoming schedule with prospective customers. With outbound calling, users such as sales reps can call leads or contacts directly from Salesforce and log call details for tracking. With inbound calling, users such as customer support agents can quickly gain context before answering the phone, access relevant information with minimal clicks, and seamlessly capture notes. In addition, upcoming and past Webex webinars can be viewed, and the Webinar registrant data can be easily imported directly into Salesforce Campaigns. Learn more at https://help.webex.com/en-us/article/nthxjg2/Integrate-Salesforce-with-Webex-App

Top keywords

context3×2.04%
salesforce3×2.04%
users3×2.04%
webex3×2.04%
call2×1.36%
calling2×1.36%
calling users2×1.36%
conversations2×1.36%
directly

Webex App for Salesforce vs CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Webex App for Salesforce

1. Listing metadata

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Webex App for Salesforce cheaper?

Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Webex App for Salesforce?

Should I choose CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Webex App for Salesforce?

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Webex App for Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Webex App for Salesforce?