Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds has the higher average rating (5.0★ from 5 reviews) compared to CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics (4.8★ from 217 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Both apps are one-click installs from the Salesforce AppExchange marketplace. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has more onboarding documentation maturity (217 reviews vs 5), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (217 reviews). Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds aligns more with early-stage and growth-mode stores (5 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Migration support varies by app and category. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

CloudCall for vs Cisco Customer — Salesforce

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Side-by-side comparison · 24 data points

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

5.0·5reviews

Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.

Shopifypaid

Change

1. Listing metadata

Field-level data

	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Tagline	“CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.”248 chars	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars
Description	1103 / 2000 chars55% used	1140 / 2000 chars57% used
Screenshots	—	—
Languages	en	enja
Platforms	Shopify	Shopify
Developer	CloudCall	Cisco Systems, Inc.

At a glance

9 metrics · auto-computed

Feature comparison between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Metric	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Rating	4.8 ★	★ 5.0 ★
Total reviews	★ 217	5
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 3 tiers	1 tier
Listed features	3	3
Languages	1 supported	2 supported
Listed since	Jul 2013	Oct 2014

AppRanks verdict

Generated from live data on this page

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds edges out CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics at paid, Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the larger user base (217 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds; mid-market and enterprise merchants with specific feature requirements should evaluate both — CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics's 217-review base may include the workflow context that matches your specific use case better than Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics audit • Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds audit

Listed	July 19, 2013	October 6, 2014

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
lead capture	#90	Not ranked

9. App details

Long-form description · keyword frequency

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin. Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale. Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility. Key Features: >> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices. Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/

Top keywords

call5×3.18%
cloudcall4×2.55%
calls3×1.91%
salesforce3×1.91%
accurate2×1.27%
admin2×1.27%
anywhere2×1.27%
crm2×1.27%
data2×1.27%
key2×1.27%
logging2×1.27%
mobile2×1.27%

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%
cisco

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds vs CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

1. Listing metadata

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics · 1 changes

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds · 1 changes

9. App details

Frequently asked

Is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds cheaper?

Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Should I choose CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

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More popular comparisons

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?