Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Concord Cloud Fax - Powerful and streamlined fax automation?

Concord Cloud Fax - Powerful and streamlined fax automation has the higher average rating (5.0★ from 13 reviews) compared to CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics (4.8★ from 217 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Concord Cloud Fax - Powerful and streamlined fax automation?

Both apps are one-click installs from the Salesforce AppExchange marketplace. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has more onboarding documentation maturity (217 reviews vs 13), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics typically suits early-stage and growth-mode stores based on its review-base composition (217 reviews). Concord Cloud Fax - Powerful and streamlined fax automation aligns more with early-stage and growth-mode stores (13 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Concord Cloud Fax - Powerful and streamlined fax automation?

Migration support varies by app and category. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Concord Cloud Fax - Powerful and streamlined fax automation both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Concord Cloud Fax - Powerful and streamlined fax automation" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

CloudCall for vs Concord Cloud Fax — Salesforce

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics vs Concord Cloud Fax - Powerful and streamlined fax automation

Side-by-side comparison · 24 data points

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

4.8·217reviews

CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.

Shopifypaid

Change

1. Listing metadata

Field-level data

	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Concord Cloud Fax - Powerful and streamlined fax automation
Tagline	“CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.”248 chars	“The leading HITRUST & HIPAA compliant cloud fax provider. Enjoy Seamless integration with Concord Cloud Fax to send, receive and automate faxed documents within Salesforce.”172 chars
Description	1103 / 2000 chars55% used	1134 / 2000 chars57% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	CloudCall	Concord Technologies
Listed	July 19, 2013

At a glance

9 metrics · auto-computed

Feature comparison between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Concord Cloud Fax - Powerful and streamlined fax automation
Metric	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Concord Cloud Fax - Powerful and streamlined fax automation
Rating	4.8 ★	★ 5.0 ★
Total reviews	★ 217	13
Free plan	—	★ Yes
Pricing	paid	free_to_install
Built for Shopify	—	—
Pricing tiers	3 tiers	—
Listed features	3	★ 4
Languages	1 supported	1 supported
Listed since	Jul 2013	Oct 2014

AppRanks verdict

Generated from live data on this page

Concord Cloud Fax - Powerful and streamlined fax automation edges out CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics on rating (5.0★ vs 4.8★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. On pricing, Concord Cloud Fax - Powerful and streamlined fax automation offers a free tier (free_to_install) while CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the larger user base (217 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Concord Cloud Fax - Powerful and streamlined fax automation's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Concord Cloud Fax - Powerful and streamlined fax automation; mid-market and enterprise merchants with specific feature requirements should evaluate both — CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics's 217-review base may include the workflow context that matches your specific use case better than Concord Cloud Fax - Powerful and streamlined fax automation's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics audit • Concord Cloud Fax - Powerful and streamlined fax automation audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics	Concord Cloud Fax - Powerful and streamlined fax automation
for seamless	#1	Not ranked
seamless	#1	Not ranked
calls	#4	Not ranked
and streamline	Not ranked	#10
health	Not ranked	#12

9. App details

Long-form description · keyword frequency

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin. Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale. Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility. Key Features: >> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices. Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/

Top keywords

call5×3.18%
cloudcall4×2.55%
calls3×1.91%
salesforce3×1.91%
accurate2×1.27%
admin2×1.27%
anywhere2×1.27%
crm2×1.27%
data2×1.27%
key2×1.27%
logging2×1.27%
mobile2×1.27%

Concord Cloud Fax - Powerful and streamlined fax automation

Streamline fax processes Fax files within Salesforce easily. Relate faxes to any object. Include a standard or custom cover page. Configure mass faxing. Integrated document generation Integrate with Concord Documents app or other DocGen apps to auto generate a document based on a template and then fax it. Barcoding feature Tag outbound faxes with a barcode to auto associate when received and streamline fax processes. Easy to track View all of your sent and received faxes within Salesforce. Create list views as needed. See detailed sent fax status and extend processes using Salesforce. Integrate with Health Cloud Automatically add received faxes to Health Cloud Received Documents You must have an Concord Fax account to utilize this app. The app could take as little as 30 minutes to get up and running. Pricing: $50/month for the first toll free or local dedicated fax number $15/month each additional fax line $0.15 cents per fax page sent or received (volume discounts available) Note: The Concord Fax app is only available within the USA and Canada Previously A5 Fax Need Support? Reach out to [email protected]

Top keywords

fax11×5.91%
received5×2.69%
concord4×2.15%
faxes4×2.15%
processes3×1.61%
salesforce3×1.61%
sent3×1.61%
within3×1.61%
152×

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics vs Concord Cloud Fax - Powerful and streamlined fax automation

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

1. Listing metadata

Concord Cloud Fax - Powerful and streamlined fax automation

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics · 0 changes

Concord Cloud Fax - Powerful and streamlined fax automation · 2 changes

9. App details

Frequently asked

Is CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Concord Cloud Fax - Powerful and streamlined fax automation cheaper?

Which has better reviews, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Concord Cloud Fax - Powerful and streamlined fax automation?

Should I choose CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Concord Cloud Fax - Powerful and streamlined fax automation?

Which is faster to set up, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics or Concord Cloud Fax - Powerful and streamlined fax automation?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics and Concord Cloud Fax - Powerful and streamlined fax automation?