Side-by-side comparison · 24 data points
Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
| Simple Survey | Openet Real-Time Care Insights | |
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| Description | ||
| Screenshots | — | — |
| Languages | ||
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| Developer |
_ Introducing Openet Real-Time Care Insights, enabling mobile operators to expedite care call resolution and improve customer experience. Openet provide a holistic view of real-time service usage and data insights. Contact us - [email protected]
| Metric | Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce | Openet Real-Time Care Insights |
|---|---|---|
| Rating | 5.0 ★ | — |
| Total reviews | 100 | 0 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | 6 | — |
| Review velocity (30d) | 3 new | — |
| Languages | 17 supported | 1 supported |
| Listed since | Aug 2013 | Mar 2020 |
Based on the data on this page, Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce is the stronger choice for most Salesforce AppExchange merchants — 5.0★ vs Openet Real-Time Care Insights's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. Pricing entry tiers: Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce at paid, Openet Real-Time Care Insights at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — Openet Real-Time Care Insights's 0-review base may include the workflow context that matches your specific use case better than Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce audit • Openet Real-Time Care Insights audit
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No features listed.
| Keyword | Simple Survey | Openet Real-Time Care Insights |
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| survey | #1 | Not ranked |
| measure | #2 | Not ranked |
| average | #2 | Not ranked |
| customer care | Not ranked | #6 |
No tracked changes.
| Signal | Simple Survey | Openet Real-Time Care Insights |
|---|---|---|
| Average rating | 5.0 ★ (100) | 0.0 ★ (0) |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +3 | — |
| Reviews · last 90 days | +8 | — |
Both Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce and Openet Real-Time Care Insights offer paid plans only. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce starts at paid; Openet Real-Time Care Insights starts at paid. Compare the per-tier features in the Pricing section above before committing.
It depends on what you're optimizing for. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce fits better if you prioritize rating consistency; Openet Real-Time Care Insights is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce has more onboarding documentation maturity (100 reviews vs 0), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (100 reviews). Openet Real-Time Care Insights aligns more with early-stage and growth-mode stores (0 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Excellent Support Staff Jessie from Support has been really good at keeping our Surveys working. Kudos! Apart from that, this app is easy to configure, although it's not perfect, and you'll bump into a few issues, but there's nothing a great support team can handle.
Easy implementation, fantastic support throughout Easy implementation, works great out of the box. We were up and running quickly with no complex integration since everything lives natively in Salesforce. The Vacasio team provided fantastic support throughout, responsive and genuinely helpful. We now get immediate fee
Friendly and Simple The app itself is exactly as it says..simple. But that doesn't mean the settings and configuration are limited, it just means the UI and set up process make logical sense. The staff is also great. George in Sales was wonderful and Brian on the Implementation team was great. I'm a business unit lead
Great product with terrific help from support team The product works great. It's a bit tricky for a non techie like me to implement and get started but they are very good with support for installation and getting started.
Everything should be so easy! Setup is simple (no pun intended), the product continually improves, support is fantastic and the price is so reasonable. I wish all products could be like this. Thank you Simple Survey!
No reviews yet.
Migration support varies by app and category. Simple Survey: 100% Native Surveys, CSAT & NPS for Salesforce and Openet Real-Time Care Insights both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Openet Real-Time Care Insights" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
