Side-by-side comparison · 24 data points
Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
| Simple Survey | Intelligent Triage | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
The most accurate diagnostics tool driving low touch, high satisfaction service experiences. Enable your customers, call center agents, and field technicians to troubleshoot and problem solve as if guided by your most experienced engineers.
| Metric | Simple Survey: 100% Native Surveys for Salesforce | Intelligent Triage |
|---|---|---|
| Rating | 5.0 ★ | 5.0 ★ |
| Total reviews | ★ 106 | 5 |
| Free plan | — | — |
| Pricing | paid | paid |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | ★ 6 | 3 |
| Review velocity (30d) | 1 new | — |
| Languages | 17 supported | 16 supported |
| Listed since | Aug 2013 | Jul 2018 |
Simple Survey: 100% Native Surveys for Salesforce and Intelligent Triage are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow.
Pricing entry tiers: Simple Survey: 100% Native Surveys for Salesforce at paid, Intelligent Triage at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.
Simple Survey: 100% Native Surveys for Salesforce has the larger user base (106 reviews vs 5), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Intelligent Triage's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort for 7-14 days before committing. The data tables below show the per-feature breakdown — for most admins the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Simple Survey: 100% Native Surveys for Salesforce audit • Intelligent Triage audit
| Listed |
|---|
| Last updated | — | — |
|---|
| Keyword | Simple Survey | Intelligent Triage |
|---|---|---|
| and service | #1 | #42 |
| service | #1 | #6 |
No tracked changes.
| Signal | Simple Survey | Intelligent Triage |
|---|---|---|
| Average rating | 5.0 ★ (106) | 5.0 ★ (5) |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +0 | — |
| Reviews · last 30 days | +1 | — |
| Reviews · last 90 days | +9 | — |
Both Simple Survey: 100% Native Surveys for Salesforce and Intelligent Triage offer paid plans only. Simple Survey: 100% Native Surveys for Salesforce starts at paid; Intelligent Triage starts at paid. Compare the per-tier features in the Pricing section above before committing.
Simple Survey: 100% Native Surveys for Salesforce (5.0★, 106 reviews) and Intelligent Triage (5.0★, 5 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
AppRanks cannot separate these two on rating — both sit at 5.0★. Simple Survey: 100% Native Surveys for Salesforce does carry the larger published review base (106 vs 5). Read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Simple Survey: 100% Native Surveys for Salesforce has the deeper published review base (106 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Great tool and amazing customer support! We recently started using Simple Survey with Salesforce Nonprofit Cloud, and our experience has been excellent. The support team was outstanding throughout the implementation process. Brian, in particular, was incredibly responsive, supportive, and quick to resolve any question
Intuitive Product with Outstanding Support We recently implemented Simple Survey to send NPS surveys to our key accounts and have been extremely impressed with both the product and the support we’ve received. The package is intuitive and straightforward to configure from an administrative perspective and the support
awesome native survey app Simple Survey is a highly configurable and easy to implement / use native survey app. The support is fantastic
Terrific Support Team I personally struggle when it comes to the technical nature of products and finding resolution on my own. This is my first experience with the Support Team. Jessie was awesome. My ticket was addressed promptly and the supporting information and documentation needed to resolve my issue quickly a
Driving Continuous Improvement Through Customer Feedback We have been using this solution for many years, dating back to its original days with Internet Creations, and it has consistently delivered valuable insights into both our customer support performance and overall customer experience. The ability to automatical
No reviews yet.
Simple Survey: 100% Native Surveys for Salesforce typically suits early-stage and growth-mode teams based on its published review base (106 reviews). Intelligent Triage typically suits early-stage and growth-mode teams based on its published review base (5 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Simple Survey: 100% Native Surveys for Salesforce and Intelligent Triage both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Intelligent Triage" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
