Side-by-side comparison · 24 data points
Capture voice of customer feedback directly in Salesforce, no integration required. Send post-case surveys, measure NPS and CSAT, and automate follow-ups with data that never leaves your org.
| Simple Survey | Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
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| Developer |
The NeuraFlash Chatbot for Salesforce provides: ● NLP via Google DialogFlow ● Pro-Active Engagement & Targeting ● 25 languages+ ● Escalation to Salesforce Live Agent/LiveMessage ● Migration to/from Einstein Bot ● HIPAA Compliant
| Metric | Simple Survey: 100% Native Surveys for Salesforce | Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) |
|---|---|---|
| Rating | ★ 5.0 ★ | 4.9 ★ |
| Total reviews | ★ 100 | 8 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | ★ 3 tiers | 1 tier |
| Listed features | ★ 6 | 3 |
| Review velocity (30d) | 3 new | — |
| Languages | 17 supported | 1 supported |
| Listed since | Aug 2013 | Oct 2017 |
Simple Survey: 100% Native Surveys for Salesforce edges out Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) on rating (5.0★ vs 4.9★), but the gap is small enough that pricing fit and feature differentiation should drive the decision more than the headline number. Pricing entry tiers: Simple Survey: 100% Native Surveys for Salesforce at paid, Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Simple Survey: 100% Native Surveys for Salesforce; mid-market and enterprise merchants with specific feature requirements should evaluate both — Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)'s 8-review base may include the workflow context that matches your specific use case better than Simple Survey: 100% Native Surveys for Salesforce's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Simple Survey: 100% Native Surveys for Salesforce audit • Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) audit
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| Keyword | Simple Survey | Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) |
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| chatbot | #118 | #8 |
No tracked changes.
| Signal | Simple Survey | Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) |
|---|---|---|
| Average rating | 5.0 ★ (100) | 4.9 ★ (8) |
| Rating distribution | 5100% 40% 30% 20% 10% | 5— 4— 3— 2— 1— |
| Reviews · last 7 days | +1 | — |
| Reviews · last 30 days | +3 | — |
| Reviews · last 90 days | +8 | — |
Both Simple Survey: 100% Native Surveys for Salesforce and Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) offer paid plans only. Simple Survey: 100% Native Surveys for Salesforce starts at paid; Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) starts at paid. Compare the per-tier features in the Pricing section above before committing.
Simple Survey: 100% Native Surveys for Salesforce has the higher average rating (5.0★ from 100 reviews) compared to Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) (4.9★ from 8 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Simple Survey: 100% Native Surveys for Salesforce fits better if you prioritize rating consistency; Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Excellent Support Staff Jessie from Support has been really good at keeping our Surveys working. Kudos! Apart from that, this app is easy to configure, although it's not perfect, and you'll bump into a few issues, but there's nothing a great support team can handle.
Easy implementation, fantastic support throughout Easy implementation, works great out of the box. We were up and running quickly with no complex integration since everything lives natively in Salesforce. The Vacasio team provided fantastic support throughout, responsive and genuinely helpful. We now get immediate fee
Friendly and Simple The app itself is exactly as it says..simple. But that doesn't mean the settings and configuration are limited, it just means the UI and set up process make logical sense. The staff is also great. George in Sales was wonderful and Brian on the Implementation team was great. I'm a business unit lead
Great product with terrific help from support team The product works great. It's a bit tricky for a non techie like me to implement and get started but they are very good with support for installation and getting started.
Everything should be so easy! Setup is simple (no pun intended), the product continually improves, support is fantastic and the price is so reasonable. I wish all products could be like this. Thank you Simple Survey!
No reviews yet.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Simple Survey: 100% Native Surveys for Salesforce has more onboarding documentation maturity (100 reviews vs 8), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Simple Survey: 100% Native Surveys for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (100 reviews). Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) aligns more with early-stage and growth-mode stores (8 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Simple Survey: 100% Native Surveys for Salesforce and Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging) both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Google Bot for Salesforce (Complimentary to Salesforce Chat and Messaging)" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.