Side-by-side comparison · 24 data points
Request references from Salesforce, fulfill them in Influitive, and incentivize your top referenceable customers.
| Reference Management for Salesforce | SurveyMonkey Enterprise for CX | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
SurveyMonkey (maker of GetFeedback) is now focused on SurveyMonkey Enterprise as our primary solution for CX professionals. SurveyMonkey Enterprise equips CX teams with one intuitive yet powerful platform for NPS, CSAT, customer service feedback and more
| Metric | Reference Management for Salesforce | SurveyMonkey Enterprise for CX: Surveys for Salesforce |
|---|---|---|
| Rating | 4.8 ★ | ★ 4.9 ★ |
| Total reviews | 89 | ★ 325 |
| Free plan | — | — |
| Pricing | paid | paid |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | — |
| Listed features | ★ 6 | 3 |
| Review velocity (30d) | — | 0 new |
| Languages | 1 supported | 16 supported |
| Listed since | Jan 2014 | Feb 2014 |
Reference Management for Salesforce and SurveyMonkey Enterprise for CX: Surveys for Salesforce are evenly matched on rating (4.8★ vs 4.9★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. Pricing entry tiers: Reference Management for Salesforce at paid, SurveyMonkey Enterprise for CX: Surveys for Salesforce at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (apps, orders, integrations) varies. SurveyMonkey Enterprise for CX: Surveys for Salesforce has the larger user base (325 reviews vs 89), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Reference Management for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Reference Management for Salesforce audit • SurveyMonkey Enterprise for CX: Surveys for Salesforce audit
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| Keyword | Reference Management for Salesforce | SurveyMonkey Enterprise for CX |
|---|---|---|
| feedback | #63 | #3 |
| feedback form | #120 | #28 |
| Signal | Reference Management for Salesforce | SurveyMonkey Enterprise for CX |
|---|---|---|
| Average rating | 4.8 ★ (89) | 4.9 ★ (325) |
| Reviews · last 7 days | — | +0 |
| Reviews · last 30 days | — | +0 |
| Reviews · last 90 days | — | +0 |
Both Reference Management for Salesforce and SurveyMonkey Enterprise for CX: Surveys for Salesforce offer paid plans only. Reference Management for Salesforce starts at paid; SurveyMonkey Enterprise for CX: Surveys for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.
Reference Management for Salesforce (4.8★, 89 reviews) and SurveyMonkey Enterprise for CX: Surveys for Salesforce (4.9★, 325 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.
It depends on what you're optimizing for. Reference Management for Salesforce fits better if you prioritize broader integrations; SurveyMonkey Enterprise for CX: Surveys for Salesforce is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. SurveyMonkey Enterprise for CX: Surveys for Salesforce has more onboarding documentation maturity (325 reviews vs 89), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Reference Management for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (89 reviews). SurveyMonkey Enterprise for CX: Surveys for Salesforce aligns more with early-stage and growth-mode stores (325 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Reference Management for Salesforce and SurveyMonkey Enterprise for CX: Surveys for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Reference Management for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
