Which has better reviews, InGenius | Computer Telephony Integration (CTI) for Service and Sales or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter has the higher average rating (5.0★ from 5 reviews) compared to InGenius | Computer Telephony Integration (CTI) for Service and Sales (4.9★ from 76 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose InGenius | Computer Telephony Integration (CTI) for Service and Sales or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, InGenius | Computer Telephony Integration (CTI) for Service and Sales or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Both apps are one-click installs from the Salesforce AppExchange. InGenius | Computer Telephony Integration (CTI) for Service and Sales has the deeper published review base (76 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

InGenius | Computer Telephony Integration (CTI) for Service and Sales typically suits early-stage and growth-mode teams based on its published review base (76 reviews). WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter typically suits early-stage and growth-mode teams based on its published review base (5 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between InGenius | Computer Telephony Integration (CTI) for Service and Sales and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Migration support varies by app and category. InGenius | Computer Telephony Integration (CTI) for Service and Sales and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

InGenius | Computer vs WorkDial: Salesforce — Salesforce

InGenius | Computer Telephony Integration (CTI) for Service and Sales vs WorkDial

Side-by-side comparison · 24 data points

InGenius | Computer Telephony Integration (CTI) for Service and Sales

4.9·76reviews

Whether you're looking for a classic CTI solution or an enterprise connector to power Salesforce Voice, Upland InGenius has a solution. Connect Avaya, Cisco, Genesys, & Asterisk phone systems.

salesforcepaid

Change

1. Listing metadata

Field-level data

	InGenius \| Computer Telephony Integration (CTI) for Service and Sales	WorkDial
Tagline	“Whether you're looking for a classic CTI solution or an enterprise connector to power Salesforce Voice, Upland InGenius has a solution. Connect Avaya, Cisco, Genesys, & Asterisk phone systems.”192 chars	“Salesforce-native CTI, dialer, and WhatsApp Business calling with AI call analysis built in. Every call and transcript becomes a native Salesforce record the moment it happens. Click-to-call, power dialer, IVR, recording, and BYOA telephony at cost.”249 chars
Description	930 / 2000 chars47% used	1100 / 2000 chars55% used
Screenshots	—	—
Languages	en	arenfrdeit+4 more
Platforms	Salesforce	Salesforce
Developer	Upland Software	ValueText \| WorkDial

At a glance

8 metrics · auto-computed

Feature comparison between InGenius | Computer Telephony Integration (CTI) for Service and Sales and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter
Metric	InGenius \| Computer Telephony Integration (CTI) for Service and Sales	WorkDial: Salesforce CTI \| Power Dialer \| AI Call Analytic \| Twilio Call Adapter
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 76	5
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	4	★ 9
Languages	1 supported	9 supported
Listed since	Feb 2013	Feb 2026

Listed	February 14, 2013	February 27, 2026

Last updated	—	—

3. Features

As listed by each developer

InGenius | Computer Telephony Integration (CTI) for Service and Sales

BENEFITS Improve Customer Satisfaction • CTI puts caller information at the agent's fingertips. • Provides a warm start and eliminates redundant questions to callers with call pop and screen transfer. • Streamlines customer authentication.
Increase Productivity • Tracks customer interactions in a single view. • CTI saves an average of 1 minute/call, increasing call capacity. • Squashes pain points for agents like repetitive data entry, clunky transfers and difficult workflows.
Gain a 360° View of Customer Interactions • Gives visibility into all customer touchpoints with consistent call logging and enhanced CTI call reports. • Tracks agent efforts in detail for compensation and benchmarking.
Open CTI End of Life: Plan Your Path Forward Open CTI is retiring soon. InGenius helps you transition to Salesforce Voice without disrupting your contact center or replacing your telephony. For more info see our InGenius for Salesforce Voice listing.

WorkDial

Native Salesforce CTI, not an integration Built as a native Salesforce managed package on Lightning. No plugins, iFrames, middleware, or sync layer. Every call and transcript becomes a native Salesforce record the moment it happens.
AI call analysis, included Transcripts, sentiment, and summaries are written to the call record automatically. Transcripts at every tier; full analysis from Professional up. No add-on, no per-minute AI fees.
WhatsApp Business calling Place WhatsApp Business voice calls from any Salesforce record, alongside standard telephony. Reach customers on the channel they answer, logged like every other call.
Click-to-call and power dialer Call from any record with one click, or run a power dialer through a list. Screen pops, call controls, and dispositions live inside Lightning Experience.
Automatic call logging Calls, outcomes, notes, and recordings log themselves to Salesforce in real time. Reps stop typing after-call notes, and your pipeline data stays complete.

Keyword	InGenius \| Computer Telephony Integration (CTI) for Service and Sales	WorkDial
call	#12	#5

7. App details

Long-form description · keyword frequency

InGenius | Computer Telephony Integration (CTI) for Service and Sales

Computer Telephony Integration (CTI): Upland InGenius integrates Avaya, Cisco, Genesys, and Asterisk phone systems into Salesforce with Open CTI to deliver productivity to inbound and outbound call centers. Key Features: Click-to-Dial Screen Pop Automated Call Logging Salesforce Screen Transfer Business Process Integration Sales Engagement Omni-Channel InGenius also offers a BYOT solution for Salesforce Voice. Key Features: Salesforce Voice Agent Experience Command Center for Service integration Salesforce Voice Analytics integration Simplified administration launched from Salesforce Map IVR data to Salesforce fields Not sure which you need? For more info see our InGenius for Salesforce Voice listing. Contact us today to find the right solution. A Salesforce partner since 2012, InGenius is a trusted partner to contact centers everywhere wishing to amplify the value of their contact center technology investments.

Top keywords

salesforce9×7.03%
ingenius4×3.13%
integration4×3.13%
salesforce voice4×3.13%
voice4×3.13%
contact3×2.34%
call2×1.56%
center2×1.56%
centers2×1.56%
cti2×1.56%
key2×1.56%
partner2×1.56%

WorkDial

WorkDial is a Salesforce-native CTI platform. The dialer, WhatsApp Business calling, and AI call analysis run inside Salesforce, not integrated with it. Native by architecture Every call, transcript, and summary becomes a native Salesforce record the moment it happens. No sync lag, no second system of record. Your records live in your org, you choose where recordings live (including native Salesforce Files), and WorkDial keeps no copy of its own. What you get Click-to-call and a power dialer from any Salesforce record. WhatsApp Business voice calls, alongside standard telephony. AI call analysis included: transcripts, sentiment, and summaries. Automatic call logging: no manual after-call notes. Call recording, IVR, routing, and supervisor monitoring. BYOA telephony: your own Twilio, at carrier cost, no markup. Works in Lightning Experience, Professional edition and up. Most teams are live in a day. Start a 14-day free trial of Professional, no credit card required. Built by the team behind ValueText, the Salesforce-native messaging platform (4.97 stars, 100+ AppExchange reviews).

Top keywords

call5×3.07%
salesforce4×2.45%
live3×1.84%
native3×1.84%
record3×1.84%
ai2×1.23%
ai call2×1.23%
ai call analysis2×1.23%
analysis2×

InGenius | Computer Telephony Integration (CTI) for Service and Sales vs WorkDial

InGenius | Computer Telephony Integration (CTI) for Service and Sales

1. Listing metadata

WorkDial

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

InGenius | Computer Telephony Integration (CTI) for Service and Sales · 0 changes

WorkDial · 8 changes

7. App details

Frequently asked

Is InGenius | Computer Telephony Integration (CTI) for Service and Sales or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter cheaper?

Which has better reviews, InGenius | Computer Telephony Integration (CTI) for Service and Sales or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Should I choose InGenius | Computer Telephony Integration (CTI) for Service and Sales or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Which is faster to set up, InGenius | Computer Telephony Integration (CTI) for Service and Sales or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between InGenius | Computer Telephony Integration (CTI) for Service and Sales and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?