InGenius | Computer Telephony Integration (CTI) for Service and Sales vs Concord Cloud Fax - Powerful and streamlined fax automation

Side-by-side comparison

InGenius | Computer Telephony Integration (CTI) for Service and Sales

4.9·76reviews

Whether you're looking for a classic CTI solution or an enterprise connector to power Salesforce Voice, Upland InGenius has a solution. Connect Avaya, Cisco, Genesys, & Asterisk phone systems.

salesforcepaid

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Concord Cloud Fax - Powerful and streamlined fax automation

5.0·13reviews

The leading HITRUST & HIPAA compliant cloud fax provider. Enjoy Seamless integration with Concord Cloud Fax to send, receive and automate faxed documents within Salesforce.

salesforcefree_to_install

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At a glance

8 metrics · ★ = leads on this metric

Feature comparison between InGenius | Computer Telephony Integration (CTI) for Service and Sales and Concord Cloud Fax - Powerful and streamlined fax automation
Metric	InGenius \| Computer Telephony Integration (CTI) for Service and Sales	Concord Cloud Fax - Powerful and streamlined fax automation
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 76	13
Free plan	—	★ Yes
Pricing	paid	free_to_install
Pricing tiers	1 tier	—

AppRanks verdict

Generated from live data on this page

The call

InGenius and Concord Cloud Fax each lead on different measured dimensions — pick by the one that matters most to you.

Where InGenius leads

More published reviews: 76 vs 13.
Ranks higher in Telephony: #12 vs #16 of 123.

Where Concord Cloud Fax leads

Higher average rating: 5.0★ vs 4.9★.

Pricing

Concord Cloud Fax - Powerful and streamlined fax automation lists a free tier (free_to_install); InGenius | Computer Telephony Integration (CTI) for Service and Sales lists paid.

How this is generated

Built only from the Salesforce AppExchange listing data shown on this page. AppRanks does not accept payment to influence comparisons. Read the methodology

Read each app's audit: InGenius | Computer Telephony Integration (CTI) for Service and Sales audit • Concord Cloud Fax - Powerful and streamlined fax automation audit

1. Listing metadata

Field-level data

Field	InGenius \| Computer Telephony Integration (CTI) for Service and Sales	Concord Cloud Fax - Powerful and streamlined fax automation
Tagline	“Whether you're looking for a classic CTI solution or an enterprise connector to power Salesforce Voice, Upland InGenius has a solution. Connect Avaya, Cisco, Genesys, & Asterisk phone systems.”	“The leading HITRUST & HIPAA compliant cloud fax provider. Enjoy Seamless integration with Concord Cloud Fax to send, receive and automate faxed documents within Salesforce.”
Languages	en	en
Platforms	Salesforce	Salesforce
Developer	Upland Software	Concord Technologies

Listed features	4	4

Languages	1 supported	1 supported

Listed since	Feb 2013	Oct 2014

Listed	February 14, 2013	October 1, 2014

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	InGenius \| Computer Telephony Integration (CTI) for Service and Sales	Concord Cloud Fax - Powerful and streamlined fax automation
partner contact center	#3	Not ranked
telephony	#4	Not ranked
and streamline	Not ranked	#6
cti telephony	#10	Not ranked
health	Not ranked	#12

6. App details

Long-form description

InGenius | Computer Telephony Integration (CTI) for Service and Sales

Computer Telephony Integration (CTI): Upland InGenius integrates Avaya, Cisco, Genesys, and Asterisk phone systems into Salesforce with Open CTI to deliver productivity to inbound and outbound call centers. Key Features: Click-to-Dial Screen Pop Automated Call Logging Salesforce Screen Transfer Business Process Integration Sales Engagement Omni-Channel InGenius also offers a BYOT solution for Salesforce Voice. Key Features: Salesforce Voice Agent Experience Command Center for Service integration Salesforce Voice Analytics integration Simplified administration launched from Salesforce Map IVR data to Salesforce fields Not sure which you need? For more info see our InGenius for Salesforce Voice listing. Contact us today to find the right solution. A Salesforce partner since 2012, InGenius is a trusted partner to contact centers everywhere wishing to amplify the value of their contact center technology investments.

Concord Cloud Fax - Powerful and streamlined fax automation

Streamline fax processes Fax files within Salesforce easily. Relate faxes to any object. Include a standard or custom cover page. Configure mass faxing. Integrated document generation Integrate with Concord Documents app or other DocGen apps to auto generate a document based on a template and then fax it. Barcoding feature Tag outbound faxes with a barcode to auto associate when received and streamline fax processes. Easy to track View all of your sent and received faxes within Salesforce. Create list views as needed. See detailed sent fax status and extend processes using Salesforce. Integrate with Health Cloud Automatically add received faxes to Health Cloud Received Documents You must have an Concord Fax account to utilize this app. The app could take as little as 30 minutes to get up and running. Pricing: $50/month for the first toll free or local dedicated fax number $15/month each additional fax line $0.15 cents per fax page sent or received (volume discounts available) Note: The Concord Fax app is only available within the USA and Canada Previously A5 Fax Need Support? Reach out to support@concord.net

Frequently asked

Common questions about this comparison

Is InGenius | Computer Telephony Integration (CTI) for Service and Sales or Concord Cloud Fax - Powerful and streamlined fax automation cheaper?

Neither InGenius | Computer Telephony Integration (CTI) for Service and Sales nor Concord Cloud Fax - Powerful and streamlined fax automation lists a free plan. InGenius | Computer Telephony Integration (CTI) for Service and Sales's paid plans start at $32 / user / month (USD); Concord Cloud Fax - Powerful and streamlined fax automation lists no paid plan with a published price. Prices are as listed on the Salesforce AppExchange; check what each tier includes in the Pricing section above.

Which has better reviews, InGenius | Computer Telephony Integration (CTI) for Service and Sales or Concord Cloud Fax - Powerful and streamlined fax automation?

Concord Cloud Fax - Powerful and streamlined fax automation has the higher average rating (5.0★ from 13 reviews) compared to InGenius | Computer Telephony Integration (CTI) for Service and Sales (4.9★ from 76 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose InGenius | Computer Telephony Integration (CTI) for Service and Sales or Concord Cloud Fax - Powerful and streamlined fax automation?

Concord Cloud Fax - Powerful and streamlined fax automation holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, InGenius | Computer Telephony Integration (CTI) for Service and Sales or Concord Cloud Fax - Powerful and streamlined fax automation?

Both apps are one-click installs from the Salesforce AppExchange. AppRanks doesn't measure setup time directly; InGenius | Computer Telephony Integration (CTI) for Service and Sales has more published reviews to read for user-reported install experience (76 vs 13).

Which works better for small vs large Salesforce AppExchange admins?

AppRanks cannot say which fits a larger or smaller operation — there is no store-size measurement in the Salesforce AppExchange data. What it can show: InGenius | Computer Telephony Integration (CTI) for Service and Sales has 76 published reviews; Concord Cloud Fax - Powerful and streamlined fax automation has 13 published reviews. Compare plan limits and pricing tiers against your own volume.

Can I migrate data between InGenius | Computer Telephony Integration (CTI) for Service and Sales and Concord Cloud Fax - Powerful and streamlined fax automation?

Migration support varies by app and category. InGenius | Computer Telephony Integration (CTI) for Service and Sales and Concord Cloud Fax - Powerful and streamlined fax automation both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Concord Cloud Fax - Powerful and streamlined fax automation" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

InGenius | Computer Telephony Integration (CTI) for Service and Sales vs Concord Cloud Fax - Powerful and streamlined fax automation

InGenius | Computer Telephony Integration (CTI) for Service and Sales

Concord Cloud Fax - Powerful and streamlined fax automation

At a glance

AppRanks verdict

1. Listing metadata

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is InGenius | Computer Telephony Integration (CTI) for Service and Sales or Concord Cloud Fax - Powerful and streamlined fax automation cheaper?

Which has better reviews, InGenius | Computer Telephony Integration (CTI) for Service and Sales or Concord Cloud Fax - Powerful and streamlined fax automation?

Should I choose InGenius | Computer Telephony Integration (CTI) for Service and Sales or Concord Cloud Fax - Powerful and streamlined fax automation?

Which is faster to set up, InGenius | Computer Telephony Integration (CTI) for Service and Sales or Concord Cloud Fax - Powerful and streamlined fax automation?

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between InGenius | Computer Telephony Integration (CTI) for Service and Sales and Concord Cloud Fax - Powerful and streamlined fax automation?

Track these apps' keyword rankings and listing changes

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