Is Coveo - AI-Powered Search & Recommendations for Salesforce or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Both Coveo - AI-Powered Search & Recommendations for Salesforce and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS offer paid plans only. Coveo - AI-Powered Search & Recommendations for Salesforce starts at paid; Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Coveo - AI-Powered Search & Recommendations for Salesforce or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Coveo - AI-Powered Search & Recommendations for Salesforce (5.0★, 62 reviews) and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS (5.0★, 25 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Coveo - AI-Powered Search & Recommendations for Salesforce or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

AppRanks cannot separate these two on rating — both sit at 5.0★. Coveo - AI-Powered Search & Recommendations for Salesforce does carry the larger published review base (62 vs 25). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Coveo - AI-Powered Search & Recommendations for Salesforce or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Both apps are one-click installs from the Salesforce AppExchange. Coveo - AI-Powered Search & Recommendations for Salesforce has the deeper published review base (62 vs 25), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Coveo - AI-Powered Search & Recommendations for Salesforce typically suits early-stage and growth-mode teams based on its published review base (62 reviews). Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS typically suits early-stage and growth-mode teams based on its published review base (25 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Coveo - AI-Powered Search & Recommendations for Salesforce and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Migration support varies by app and category. Coveo - AI-Powered Search & Recommendations for Salesforce and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Coveo - AI-Powered vs Contacto — Salesforce

Coveo - AI-Powered Search & Recommendations for Salesforce vs Contacto

Side-by-side comparison · 24 data points

Coveo - AI-Powered Search & Recommendations for Salesforce

5.0·62reviews

With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Coveo - AI-Powered Search & Recommendations for Salesforce	Contacto
Tagline	“With Coveo, you can unify data across your systems, reduce agent search time, and boost customer satisfaction. Try Coveo today to increase efficiency and drive higher engagement.”178 chars	“Plivo CX is an omnichannel customer service platform designed for B2C companies. Customer-preferred communication channels, AI bots to automate CS, no-code automation builder, live dashboards and reporting, and a simple, user-friendly agent workbench.”251 chars
Description	1104 / 2000 chars55% used	788 / 2000 chars39% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Coveo	Plivo, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Coveo - AI-Powered Search & Recommendations for Salesforce and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS
Metric	Coveo - AI-Powered Search & Recommendations for Salesforce	Contacto — Omnichannel Contact Center \| Call Center \| Voice, Chat, WhatsApp, SMS
Rating	5.0 ★	5.0 ★
Total reviews	★ 62	25
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 6 tiers
Listed features	3	3
Languages	16 supported	1 supported
Listed since	Feb 2013	Aug 2022

Listed	February 20, 2013	August 2, 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Coveo - AI-Powered Search & Recommendations for Salesforce	Contacto
answers	#1	Not ranked
content	#2	Not ranked
salesforce commerce cloud	#2	Not ranked
your customer	Not ranked	#6
customer	Not ranked	#8

6. App details

Long-form description · keyword frequency

Coveo - AI-Powered Search & Recommendations for Salesforce

Coveo for Salesforce transforms your Salesforce experience with AI-powered search, recommendations, and generative answering. Designed for organizations looking to streamline operations, deliver exceptional customer service, and provide seamless, personalized experiences, Coveo delivers value at every digital touchpoint. AI-Powered Search & Generative Answering ➡ Equip agents with AI-powered tools that unify content from various sources, delivering real-time, contextual information without the need for content migration. ➡ With generative answering, agents spend less time searching and more time engaging with customers, improving first contact resolutions and overall satisfaction. Machine Learning ➡ Coveo identifies relevant keywords in large blocks of text using Intelligent Term Detection to provide contextual content recommendations. ➡ Coveo uses smart context to automatically boost or filter content with matching product metadata. Insight Panel and User Actions ➡ Coveo uses Automatic Relevance Tuning (ART) to automatically boost relevant results based on previous interactions.

Top keywords

coveo5×3.65%
content4×2.92%
ai-powered3×2.19%
answering3×2.19%
generative3×2.19%
generative answering3×2.19%
agents2×1.46%
ai-powered search2×1.46%
automatically2×1.46%
automatically boost2×1.46%
boost2×1.46%
contextual2×1.46%

Contacto

Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench. Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights. Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!

Top keywords

customer5×4.50%
plivo3×2.70%
customer service2×1.80%
customer support2×1.80%
cx2×1.80%
live2×1.80%
plivo cx2×1.80%
say2×1.80%
scale2×1.80%
service2×1.80%

Coveo - AI-Powered Search & Recommendations for Salesforce vs Contacto

Coveo - AI-Powered Search & Recommendations for Salesforce

1. Listing metadata

Contacto

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Coveo - AI-Powered Search & Recommendations for Salesforce or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS cheaper?

Which has better reviews, Coveo - AI-Powered Search & Recommendations for Salesforce or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Should I choose Coveo - AI-Powered Search & Recommendations for Salesforce or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

Which is faster to set up, Coveo - AI-Powered Search & Recommendations for Salesforce or Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Coveo - AI-Powered Search & Recommendations for Salesforce and Contacto — Omnichannel Contact Center | Call Center | Voice, Chat, WhatsApp, SMS?