Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Gecko HRM - HR Application of a new Generation?

Gecko HRM - HR Application of a new Generation holds the higher average rating (5.0★ vs 4.7★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Gecko HRM - HR Application of a new Generation?

Both apps are one-click installs from the Salesforce AppExchange. Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the deeper published review base (699 vs 33), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Gecko HRM - HR Application of a new Generation typically suits early-stage and growth-mode teams based on its published review base (33 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Talkdesk for vs Gecko HRM - HR — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Gecko HRM - HR Application of a new Generation

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

Change

1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Gecko HRM - HR Application of a new Generation
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Feature-packed HR addition to your Salesforce ecosystem - Get a full suite of capabilities, from recruiting, onboarding / offboarding, performance and training management, to absence tracking, workforce administration, reporting and analytics.”243 chars
Description	1127 / 2000 chars56% used	991 / 2000 chars50% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	GECKO HRM, d.o.o.

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Gecko HRM - HR Application of a new Generation
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Gecko HRM - HR Application of a new Generation
Rating	4.7 ★	★ 5.0 ★
Total reviews	★ 699	33
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 6
Languages	5 supported	1 supported
Listed since	Apr 2016	Mar 2013

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, Gecko HRM - HR Application of a new Generation is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 4.7★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics at paid, Gecko HRM - HR Application of a new Generation at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics has the larger user base (699 reviews vs 33), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Gecko HRM - HR Application of a new Generation's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to Gecko HRM - HR Application of a new Generation; mid-market and enterprise admins with specific feature requirements should evaluate both — Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics's 699-review base may include the workflow context that matches your specific use case better than Gecko HRM - HR Application of a new Generation's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics audit • Gecko HRM - HR Application of a new Generation audit

Listed	April 14, 2016	March 1, 2013

Last updated	—	—

3. Features

As listed by each developer

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Endless automation possibilities: With pre-built and custom automations, Talkdesk for Salesforce integrates with Salesforce Lightning Flow, so you can trigger automations based on events in your call center. The possibilities are endless.
Powerful Omnichannel solution: With Talkdesk, you can provide both phone and SMS support directly within Salesforce. Easily manage work items across multiple channels by leveraging an extensive integration with Salesforce Omni-Channel.
Comprehensive real-time & historical reporting: Real-time dashboards, historical reporting, and detailed breakdowns of call center metrics give you information at-a-glance, directly embedded in Salesforce.

Gecko HRM - HR Application of a new Generation

AUTOMATE EVERY REPETITIVE PROCESS, starting with creating documents from templates, such as contracts, that autofill with employee data, and reports you use daily. Things that used to take days are now done in a click.
MAKE YOUR HR PROCESSES STANDARD ACROSS THE COMPANY, and break them down into steps. YOU decide what is non-skippable and prevent things from slipping through the cracks with standardized processes.
ENGAGE YOUR PEOPLE VIA GECKO EMPLOYEE HUB, where you can post company-wide news and announcements, keeping them in the loop. Your employees can post their suggestions, celebrate success and cheer each other on!
EVALUATE EMPLOYEES, check their competencies, give them feedback, and share it with whoever needs to see it within your company, schedule future performance checks, and plan their development and training.
APPROVE LEAVES AND ABSENCES since Gecko lets employees ask for days and dates off through the app, cutting down on time spent - now you just click and approve it.
ONBOARD AND OFFBOARD LIKE A BOSS, assign assets to new hires, create and go through to-do checklists for employees, HR, and mentors. Schedule check-in meetings. Keep track of equipment.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Gecko HRM - HR Application of a new Generation
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
gecko hrm	Not ranked	#1
performance management	Not ranked	#3

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Gecko HRM - HR Application of a new Generation

Gecko HRM is a flexible, all-in-one HR management system, built on Salesforce and trusted by organisations across 30+ countries. It combines a full suite of HR capabilities, from recruiting, onboarding / offboarding, performance and training management, to absence tracking, workforce administration, reporting and analytics. It supports integrations with 100+ systems (like payroll, ERP, e‑signatures, calendars and job boards) via open APIs. WORKFORCE ADMINISTRATION • Employee Profiles • Organisation Management • Leave Management • Timesheets • Offboarding • Assets • Surveys TALENT MANAGEMENT • Recruiting • Onboarding • Performance Management • Goals • Performance Talks • 1:1 Talks • Performance Reviews • 360° Feedback • Training Administration • Competence Model EXPERIENCE • Powerful Analytics • Custom Dashboards • Gecko AI • Employee Hub • Manager Hub CONNECT & GROW • 100+ Integrations • Powerful Extensions • Mobile App • Intranet CMS (News)

Top keywords

management6×5.22%
performance4×3.48%
administration3×2.61%
1002×1.74%
analytics2×1.74%
employee2×1.74%
gecko2×1.74%
hr2×1.74%
hub2×1.74%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Gecko HRM - HR Application of a new Generation

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Gecko HRM - HR Application of a new Generation

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Gecko HRM - HR Application of a new Generation cheaper?

Which has better reviews, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Gecko HRM - HR Application of a new Generation?

Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Gecko HRM - HR Application of a new Generation?

Which is faster to set up, Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Gecko HRM - HR Application of a new Generation?

See full keyword rankings, install trends, and weekly alerts

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Which works better for small vs large Salesforce AppExchange admins?

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