Is Blackthorn Messaging | SMS Text Messages for Salesforce or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter cheaper?

Both Blackthorn Messaging | SMS Text Messages for Salesforce and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter offer paid plans only. Blackthorn Messaging | SMS Text Messages for Salesforce starts at paid; WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Blackthorn Messaging | SMS Text Messages for Salesforce or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Blackthorn Messaging | SMS Text Messages for Salesforce (4.9★, 60 reviews) and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter (5.0★, 5 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Blackthorn Messaging | SMS Text Messages for Salesforce or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter holds the higher average rating (5.0★ vs 4.9★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Blackthorn Messaging | SMS Text Messages for Salesforce or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Both apps are one-click installs from the Salesforce AppExchange. Blackthorn Messaging | SMS Text Messages for Salesforce has the deeper published review base (60 vs 5), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Blackthorn Messaging | SMS Text Messages for Salesforce typically suits early-stage and growth-mode teams based on its published review base (60 reviews). WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter typically suits early-stage and growth-mode teams based on its published review base (5 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Blackthorn Messaging | SMS Text Messages for Salesforce and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Migration support varies by app and category. Blackthorn Messaging | SMS Text Messages for Salesforce and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Blackthorn Messaging vs WorkDial: Salesforce — Salesforce

Blackthorn Messaging | SMS Text Messages for Salesforce vs WorkDial

Side-by-side comparison · 24 data points

Blackthorn Messaging | SMS Text Messages for Salesforce

4.9·60reviews

It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Blackthorn Messaging \| SMS Text Messages for Salesforce	WorkDial
Tagline	“It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place. ”250 chars	“Salesforce-native CTI, dialer, and WhatsApp Business calling with AI call analysis built in. Every call and transcript becomes a native Salesforce record the moment it happens. Click-to-call, power dialer, IVR, recording, and BYOA telephony at cost.”249 chars
Description	848 / 2000 chars42% used	1100 / 2000 chars55% used
Screenshots	—	—
Languages	en	arenfrdeit+4 more
Platforms	Salesforce	Salesforce
Developer	Blackthorn.io, Inc.	ValueText \| WorkDial

At a glance

8 metrics · auto-computed

Feature comparison between Blackthorn Messaging | SMS Text Messages for Salesforce and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter
Metric	Blackthorn Messaging \| SMS Text Messages for Salesforce	WorkDial: Salesforce CTI \| Power Dialer \| AI Call Analytic \| Twilio Call Adapter
Rating	4.9 ★	★ 5.0 ★
Total reviews	★ 60	5
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	★ 3 tiers
Listed features	3	★ 9
Languages	1 supported	9 supported
Listed since	Aug 2012	Feb 2026

Listed	August 4, 2012	February 27, 2026

Last updated	—	—

3. Features

As listed by each developer

Blackthorn Messaging | SMS Text Messages for Salesforce

Send and receive text message communication from directly within Salesforce. Ensure that all of your text messages are stored and remain within your CRM where it's reportable and trackable.
New conversations are created automatically when you receive a text and the conversation status is updated in real-time as you send and receive texts. No more lost historical conversations, access transcripts quickly in the Conversation History areas.
Connect with customers as part of your sales or registration processes by using their preferred channel of communication. Simply insert automated or manual messages into your existing business processes to ensure open and clear communication.

WorkDial

Native Salesforce CTI, not an integration Built as a native Salesforce managed package on Lightning. No plugins, iFrames, middleware, or sync layer. Every call and transcript becomes a native Salesforce record the moment it happens.
AI call analysis, included Transcripts, sentiment, and summaries are written to the call record automatically. Transcripts at every tier; full analysis from Professional up. No add-on, no per-minute AI fees.
WhatsApp Business calling Place WhatsApp Business voice calls from any Salesforce record, alongside standard telephony. Reach customers on the channel they answer, logged like every other call.
Click-to-call and power dialer Call from any record with one click, or run a power dialer through a list. Screen pops, call controls, and dispositions live inside Lightning Experience.
Automatic call logging Calls, outcomes, notes, and recordings log themselves to Salesforce in real time. Reps stop typing after-call notes, and your pipeline data stays complete.
BYOA telephony at cost Bring your own Twilio account and pay the carrier directly, at cost, with no WorkDial markup on minutes. Trial calling is provided so you can start before setting up Twilio.
Your data, your org Records are native to your Salesforce org, and you choose where recordings live: native Salesforce Files, your own Twilio, or your own cloud storage. WorkDial keeps no copy of its own.
Recording, IVR, and routing Record calls, route with IVR and queues, and give supervisors live monitoring and barge-in. Everything a Salesforce-only team needs, without a separate phone system.
Live in a day, trial free Install from AppExchange and connect in a day, not months. Start a 14-day free trial of Professional with AI call analysis on, no credit card required.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Blackthorn Messaging \| SMS Text Messages for Salesforce	WorkDial
your own	Not ranked	#2
blackthorn	#3	Not ranked
text messaging	#4	Not ranked
call	Not ranked	#5
power dialer	Not ranked	#6

7. App details

Long-form description · keyword frequency

Blackthorn Messaging | SMS Text Messages for Salesforce

A Salesforce SMS App designed for sending and receiving text messages from Salesforce. Add a new channel into your support and sales operations. Ensure that text messaging is stored and remains within your CRM where it's reportable and trackable. FEATURES ✔ Manage all your text message conversations from a unified inbox ✔ Send bulk messages from List Views or Campaigns ✔ Build Automations (Flow, Process Builder, and Apex) ✔ Send SMS or MMS (image messaging) from any Object ✔ Configure multiple phone numbers ✔ Templates with merge fields ✔ Auto create inbound leads ✔ Automated conversation tool with campaigns ✔ Link tracking ✔ Link shortening ✔ SMS Forwarding ✔ Phone lookup to verify phone numbers are mobile numbers and not landlines. This saves you money by not using your message balance to text landlines. ✔ Lightning Components

Top keywords

text4×3.23%
numbers3×2.42%
phone3×2.42%
sms3×2.42%
campaigns2×1.61%
landlines2×1.61%
link2×1.61%
message2×1.61%
messages2×1.61%
messaging2×1.61%
phone numbers2×1.61%
salesforce2×1.61%

WorkDial

WorkDial is a Salesforce-native CTI platform. The dialer, WhatsApp Business calling, and AI call analysis run inside Salesforce, not integrated with it. Native by architecture Every call, transcript, and summary becomes a native Salesforce record the moment it happens. No sync lag, no second system of record. Your records live in your org, you choose where recordings live (including native Salesforce Files), and WorkDial keeps no copy of its own. What you get Click-to-call and a power dialer from any Salesforce record. WhatsApp Business voice calls, alongside standard telephony. AI call analysis included: transcripts, sentiment, and summaries. Automatic call logging: no manual after-call notes. Call recording, IVR, routing, and supervisor monitoring. BYOA telephony: your own Twilio, at carrier cost, no markup. Works in Lightning Experience, Professional edition and up. Most teams are live in a day. Start a 14-day free trial of Professional, no credit card required. Built by the team behind ValueText, the Salesforce-native messaging platform (4.97 stars, 100+ AppExchange reviews).

Top keywords

call5×3.07%
salesforce4×2.45%
live3×1.84%
native3×1.84%
record3×1.84%
ai2×1.23%
ai call2×1.23%
ai call analysis2×1.23%
analysis2×

Blackthorn Messaging | SMS Text Messages for Salesforce vs WorkDial

Blackthorn Messaging | SMS Text Messages for Salesforce

1. Listing metadata

WorkDial

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

Blackthorn Messaging | SMS Text Messages for Salesforce · 0 changes

WorkDial · 8 changes

7. App details

Frequently asked

Is Blackthorn Messaging | SMS Text Messages for Salesforce or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter cheaper?

Which has better reviews, Blackthorn Messaging | SMS Text Messages for Salesforce or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Should I choose Blackthorn Messaging | SMS Text Messages for Salesforce or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

Which is faster to set up, Blackthorn Messaging | SMS Text Messages for Salesforce or WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Blackthorn Messaging | SMS Text Messages for Salesforce and WorkDial: Salesforce CTI | Power Dialer | AI Call Analytic | Twilio Call Adapter?