Blackthorn Messaging vs Vee24 - VeeStudio — Salesforce

Blackthorn Messaging | SMS Text Messages for Salesforce vs Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce

Side-by-side comparison · 24 data points

Blackthorn Messaging | SMS Text Messages for Salesforce

4.9·60reviews

It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Blackthorn Messaging \| SMS Text Messages for Salesforce	Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce
Tagline	“It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place. ”250 chars	“Vee24 is helping retailers accelerate their digital business by creating great person-to-person connections, virtually, through video and text chat; co-browsing; secure sharing; online appointment setting; chatbots and more.”224 chars
Description	848 / 2000 chars42% used	1140 / 2000 chars57% used
Screenshots	—	—
Languages	en	nlenfifrde+5 more
Platforms	Salesforce	Salesforce
Developer	Blackthorn.io, Inc.	Vee24

At a glance

8 metrics · auto-computed

Feature comparison between Blackthorn Messaging | SMS Text Messages for Salesforce and Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce
Metric	Blackthorn Messaging \| SMS Text Messages for Salesforce	Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce
Rating	4.9 ★	—
Total reviews	60	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	1 supported	10 supported
Listed since	Aug 2012	Oct 2023

Listed	August 4, 2012	October 18, 2023

Last updated	—	—

3. Features

As listed by each developer

Blackthorn Messaging | SMS Text Messages for Salesforce

Send and receive text message communication from directly within Salesforce. Ensure that all of your text messages are stored and remain within your CRM where it's reportable and trackable.
New conversations are created automatically when you receive a text and the conversation status is updated in real-time as you send and receive texts. No more lost historical conversations, access transcripts quickly in the Conversation History areas.
Connect with customers as part of your sales or registration processes by using their preferred channel of communication. Simply insert automated or manual messages into your existing business processes to ensure open and clear communication.

Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce

Video Chat for two-way, face-to face engagements that enable consultative selling and build trusted relationships. One-way video and voice chat are also available.
Cobrowsing, Sharing & Online Collaboration for digitally holding the customer’s hands throughout the service or sales journey using cobrowsing, screen sharing, co-form fill, and file transfer.
Text Chat for timely, efficient responses allowing your agents to handle multiple conversations at once. Either in real time or asynchronously via popular apps like Facebook Messenger, WhatsApp, or SMS.
Online Appointment Scheduling for giving online visitors the option to schedule a session with a customer service agent or product specialist at their convenience.
Conversational AI Chatbots for quickly answering commonly asked questions, cobrowsing to relevant website pages, gathering info to pass to a live agent — all automated and continuously learning.
Direct Links to engagements in social, email, advertising channels, and QR codes for enabling customers to engage directly via live text or video chat even before they reach your website.
Nudges for prompting an online visitor to engage with a virtual sales agent or product specialist based on their browsing behavior and known attributes.
Reporting and analytics for measuring performance against goals and key metrics and sharing with managers, customer service agents, and sales specialists.
Omnichannel engagement platform that seamlessly transfers engagements from chatbots to humans, customer service to sales, virtual to in-store.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Blackthorn Messaging \| SMS Text Messages for Salesforce	Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce
blackthorn	#3	Not ranked
text messaging	#4	Not ranked
text	#8	Not ranked
customer experience	Not ranked	#12
engagement platform	Not ranked	#12

6. App details

Long-form description · keyword frequency

Blackthorn Messaging | SMS Text Messages for Salesforce

A Salesforce SMS App designed for sending and receiving text messages from Salesforce. Add a new channel into your support and sales operations. Ensure that text messaging is stored and remains within your CRM where it's reportable and trackable. FEATURES ✔ Manage all your text message conversations from a unified inbox ✔ Send bulk messages from List Views or Campaigns ✔ Build Automations (Flow, Process Builder, and Apex) ✔ Send SMS or MMS (image messaging) from any Object ✔ Configure multiple phone numbers ✔ Templates with merge fields ✔ Auto create inbound leads ✔ Automated conversation tool with campaigns ✔ Link tracking ✔ Link shortening ✔ SMS Forwarding ✔ Phone lookup to verify phone numbers are mobile numbers and not landlines. This saves you money by not using your message balance to text landlines. ✔ Lightning Components

Top keywords

text4×3.23%
numbers3×2.42%
phone3×2.42%
sms3×2.42%
campaigns2×1.61%
landlines2×1.61%
link2×1.61%
message2×1.61%
messages2×1.61%
messaging2×1.61%
phone numbers2×1.61%
salesforce2×1.61%

Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce

Vee24 is helping retailers accelerate their digital business by creating great person-to-person connections virtually. Vee24’s digital customer experience platform — powered by video and text chat; co-browsing; secure sharing with basket assist; online appointment scheduling; AI-powered chatbots, and more — enables customer-centric teams to grow online sales, deliver better customer service, and build lasting brand loyalty. Using this omnichannel customer engagement platform, brands can seamlessly connect their virtual and in-person customer experience. Learn how you can: • Take online customers from a chatbot through to a text and video chat, then seamlessly to a video call with your in-store sales team • Grow online sales — customers see a 35% uplift in AOV • Move online browsers to online buyers • Deliver great experience customers love — 93% is an average CSAT score • Reduce average call handling time by 40% Customers include Jordan’s Furniture, Clarins, DFS, the Watches of Switzerland Group, Eastern Bank, Sytner Group, Schuh, Jaguar Land Rover and others in the retail, financial services, and automotive industries.

Top keywords

customer4×2.45%
customers4×2.45%
experience3×1.84%
sales3×1.84%
video3×1.84%
average2×1.23%
call2×1.23%
chat2×1.23%

Frequently asked

Common questions about this comparison

Is Blackthorn Messaging | SMS Text Messages for Salesforce or Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce cheaper?

Both Blackthorn Messaging | SMS Text Messages for Salesforce and Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce offer paid plans only. Blackthorn Messaging | SMS Text Messages for Salesforce starts at paid; Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Blackthorn Messaging | SMS Text Messages for Salesforce or Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce?

AppRanks cannot separate these two on rating, because neither publishes one. Blackthorn Messaging | SMS Text Messages for Salesforce does carry the larger published review base (60 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Blackthorn Messaging | SMS Text Messages for Salesforce or Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce?

Both apps are one-click installs from the Salesforce AppExchange. Blackthorn Messaging | SMS Text Messages for Salesforce has the deeper published review base (60 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Blackthorn Messaging | SMS Text Messages for Salesforce typically suits early-stage and growth-mode teams based on its published review base (60 reviews). Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Blackthorn Messaging | SMS Text Messages for Salesforce vs Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce

Blackthorn Messaging | SMS Text Messages for Salesforce

1. Listing metadata

Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Blackthorn Messaging | SMS Text Messages for Salesforce or Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce cheaper?

Should I choose Blackthorn Messaging | SMS Text Messages for Salesforce or Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce?

Which is faster to set up, Blackthorn Messaging | SMS Text Messages for Salesforce or Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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Can I migrate data between Blackthorn Messaging | SMS Text Messages for Salesforce and Vee24 - VeeStudio Customer Engagement Platform Cartridge for B2C Commerce?