Blackthorn Messaging vs Live Presence Suite — Salesforce

Blackthorn Messaging | SMS Text Messages for Salesforce vs Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

Side-by-side comparison · 24 data points

Blackthorn Messaging | SMS Text Messages for Salesforce

4.9·60reviews

It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place.

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1. Listing metadata

Field-level data

	Blackthorn Messaging \| SMS Text Messages for Salesforce	Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud
Tagline	“It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place. ”250 chars	“Premium automated chat (a chatbot, but much more advanced) that feels like human interaction. Helpful, sympathetic and empathic. Unique LLM technology combined with intelligent conversation design. Seamless integration with ServiceCloud (CRM & live chat)”254 chars
Description	848 / 2000 chars42% used	1197 / 2000 chars60% used
Screenshots	—	—
Languages	en	nlenfrdees
Platforms	Salesforce	Salesforce
Developer	Blackthorn.io, Inc.	Live Presence B.V.

At a glance

8 metrics · auto-computed

Feature comparison between Blackthorn Messaging | SMS Text Messages for Salesforce and Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud
Metric	Blackthorn Messaging \| SMS Text Messages for Salesforce	Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud
Rating	4.9 ★	—
Total reviews	60	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	1 supported	5 supported
Listed since	Aug 2012	Jul 2023

Listed	August 4, 2012	July 18, 2023

Last updated	—	—

3. Features

As listed by each developer

Blackthorn Messaging | SMS Text Messages for Salesforce

Send and receive text message communication from directly within Salesforce. Ensure that all of your text messages are stored and remain within your CRM where it's reportable and trackable.
New conversations are created automatically when you receive a text and the conversation status is updated in real-time as you send and receive texts. No more lost historical conversations, access transcripts quickly in the Conversation History areas.
Connect with customers as part of your sales or registration processes by using their preferred channel of communication. Simply insert automated or manual messages into your existing business processes to ensure open and clear communication.

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

Founders of Intelligent Automated Chat. A premium customer-friendly automated chat solution. Over 20 years of experience with organizations in the field of retail, marketplaces, telecom, media, insurance and governments
We design human conversations. Authentic dialogue makes the difference. We offer automated chat that feels like real, human interaction. Helpful, sympathetic and empathic. We are therefore a very efficient alternative for the traditional contact center.
Unparalleled Technology. Remains incredibly cool during peak moments. From customer services, to streamlining workflow processes, or conducting sales. So powerful and fast that we can effortlessly handle thousands of conversations at once.
Short time to market. The implementation will usually take around 12 weeks (until ‘live’). Our intent recognition is based on over 100 million conversations and is standard included. Specific company-related content will be swiftly added and updated.
Real Intelligence (RI) as opposed to AI generated content. We use human intelligence. The client keeps total control over the automated conversations, and answers are checked by human eyes/brains before publishing; compliant with rules and regulations.
Plug-in architecture. Combining and using different information systems, live chat systems or CRM systems is no problem at all thanks to the flexible use of standard and custom plugins. We have extensive experience with open standards (SOAP, JSON, WDDX).
Minimal IT-footprint. Our technology operates completely stand-alone. A chat solution runs directly on the operating system and does not rely on third-party software such as middleware, .NET or Java. This guarantees maximum compatibility and performance.
Enabling ad hoc content. We facilitate you to swiftly adjust the conversations in the event of an external malfunction or other ad hoc situation. Without loss of time and immediately relieving pressure on the other communication channels.
Contact us! Be aware that the 'Get it now' button doesn't work for contacting us. If you're interested, please contact us via [email protected]

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Blackthorn Messaging \| SMS Text Messages for Salesforce	Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud
blackthorn	#3	Not ranked
text messaging	#4	Not ranked
text	#8	Not ranked
intelligent	Not ranked	#9
chatbot	Not ranked	#30

6. App details

Long-form description · keyword frequency

Blackthorn Messaging | SMS Text Messages for Salesforce

A Salesforce SMS App designed for sending and receiving text messages from Salesforce. Add a new channel into your support and sales operations. Ensure that text messaging is stored and remains within your CRM where it's reportable and trackable. FEATURES ✔ Manage all your text message conversations from a unified inbox ✔ Send bulk messages from List Views or Campaigns ✔ Build Automations (Flow, Process Builder, and Apex) ✔ Send SMS or MMS (image messaging) from any Object ✔ Configure multiple phone numbers ✔ Templates with merge fields ✔ Auto create inbound leads ✔ Automated conversation tool with campaigns ✔ Link tracking ✔ Link shortening ✔ SMS Forwarding ✔ Phone lookup to verify phone numbers are mobile numbers and not landlines. This saves you money by not using your message balance to text landlines. ✔ Lightning Components

Top keywords

text4×3.23%
numbers3×2.42%
phone3×2.42%
sms3×2.42%
campaigns2×1.61%
landlines2×1.61%
link2×1.61%
message2×1.61%
messages2×1.61%
messaging2×1.61%
phone numbers2×1.61%
salesforce2×1.61%

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

Live Presence Suite is a standard automated chat solution that serves large scale customer service departments, while meeting all IT-architecture and business requirements. Behind a simple chat window hides an sophisticated, intelligent brain. This large language model is fed with more than 100 million conversations since 2008. Think of a chatbot, but far more advanced and intelligent. All automated chat-content is verified/compliant. Our chat can effortlessly handle thousands of conversations at once during peak loads and in several languages. We help our customers end-users personally and specifically in their client-situation in an automated way. The conversation uses the CRM-data of ServiceCloud or SalesCloud, for tailormade reasoning and answering the customer, and has a seamless integration with SF Live Chat. This contributes to a result-oriented solution that saves money and satisfies customers. Our solution has proven to be able to do the work of 1.000 FTE with a single automated chat solution, while it resolves over 89% of customer related questions automatically (C-SAT: 8,2/10). In such cases every invested euro in our solution has lead to a saving of 175 euros.

Top keywords

chat5×2.72%
automated4×2.17%
customer3×1.63%
automated chat2×1.09%
conversations2×1.09%
customers2×1.09%
intelligent2×1.09%

Frequently asked

Common questions about this comparison

Is Blackthorn Messaging | SMS Text Messages for Salesforce or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud cheaper?

Both Blackthorn Messaging | SMS Text Messages for Salesforce and Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud offer paid plans only. Blackthorn Messaging | SMS Text Messages for Salesforce starts at paid; Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Blackthorn Messaging | SMS Text Messages for Salesforce or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?

AppRanks cannot separate these two on rating, because neither publishes one. Blackthorn Messaging | SMS Text Messages for Salesforce does carry the larger published review base (60 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Blackthorn Messaging | SMS Text Messages for Salesforce or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?

Both apps are one-click installs from the Salesforce AppExchange. Blackthorn Messaging | SMS Text Messages for Salesforce has the deeper published review base (60 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Blackthorn Messaging | SMS Text Messages for Salesforce typically suits early-stage and growth-mode teams based on its published review base (60 reviews). Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Blackthorn Messaging | SMS Text Messages for Salesforce vs Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

Blackthorn Messaging | SMS Text Messages for Salesforce

1. Listing metadata

Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Blackthorn Messaging | SMS Text Messages for Salesforce or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud cheaper?

Should I choose Blackthorn Messaging | SMS Text Messages for Salesforce or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?

Which is faster to set up, Blackthorn Messaging | SMS Text Messages for Salesforce or Live Presence Suite automated chat complimentary to SF Live Chat & Servicecloud?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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