Is Blackthorn Messaging | SMS Text Messages for Salesforce or Blitzz Visual Assistance cheaper?

Both Blackthorn Messaging | SMS Text Messages for Salesforce and Blitzz Visual Assistance offer paid plans only. Blackthorn Messaging | SMS Text Messages for Salesforce starts at paid; Blitzz Visual Assistance starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose Blackthorn Messaging | SMS Text Messages for Salesforce or Blitzz Visual Assistance?

Blackthorn Messaging | SMS Text Messages for Salesforce holds the higher average rating (4.9★ vs 4.8★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which works better for small vs large Salesforce AppExchange admins?

Blackthorn Messaging | SMS Text Messages for Salesforce typically suits early-stage and growth-mode teams based on its published review base (60 reviews). Blitzz Visual Assistance typically suits early-stage and growth-mode teams based on its published review base (6 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

Blackthorn Messaging vs Blitzz Visual — Salesforce

Blitzz Visual Assistance vs Blackthorn Messaging | SMS Text Messages for Salesforce

Side-by-side comparison · 24 data points

Blitzz Visual Assistance

4.8·6reviews

Blitzz Visual Remote Assistant for Salesforce provides users with a user-friendly, feature-rich solution for remote Cobrowse, Screenshare, Video Support, Video Chat and Voice Chat to help your agents remotely troubleshoot customers and sell products.

salesforcepaid

Change

1. Listing metadata

Field-level data

	Blackthorn Messaging \| SMS Text Messages for Salesforce	Blitzz Visual Assistance
Tagline	“It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place. ”250 chars	“Blitzz Visual Remote Assistant for Salesforce provides users with a user-friendly, feature-rich solution for remote Cobrowse, Screenshare, Video Support, Video Chat and Voice Chat to help your agents remotely troubleshoot customers and sell products.”250 chars
Description	848 / 2000 chars42% used	1153 / 2000 chars58% used
Screenshots	—	—
Languages	en	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	Blackthorn.io, Inc.	Blitzz VRA - Visual Remote Assistant for Salesforce

At a glance

8 metrics · auto-computed

Feature comparison between Blackthorn Messaging | SMS Text Messages for Salesforce and Blitzz Visual Assistance
Metric	Blackthorn Messaging \| SMS Text Messages for Salesforce	Blitzz Visual Assistance
Rating	★ 4.9 ★	4.8 ★
Total reviews	★ 60	6
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	★ 9
Languages	1 supported	17 supported
Listed since	Aug 2012	Jun 2021

Listed	August 4, 2012	June 23, 2021

Last updated	—	—

3. Features

As listed by each developer

Blackthorn Messaging | SMS Text Messages for Salesforce

Send and receive text message communication from directly within Salesforce. Ensure that all of your text messages are stored and remain within your CRM where it's reportable and trackable.
New conversations are created automatically when you receive a text and the conversation status is updated in real-time as you send and receive texts. No more lost historical conversations, access transcripts quickly in the Conversation History areas.
Connect with customers as part of your sales or registration processes by using their preferred channel of communication. Simply insert automated or manual messages into your existing business processes to ensure open and clear communication.

Blitzz Visual Assistance

HOW IT WORKS 1. Start a Blitzz session directly from Salesforce. 2. Invite guests instantly via SMS, Email, or WhatsApp. 3. Guest join the video call with a single click in their browser. 4. Use markup, pointer, photo capture to guide the end user
VISUAL REMOTE ASSISTANCE (VRA) Provide real-time help with live video and interactive tools. Agents see exactly what the customer sees, guide them visually, and solve problems quickly without the need for complex explanations or multiple interactions.
REMOTE VIDEO INSPECTIONS (RVI) Conduct inspections and audits virtually with live video. Capture images, record details, and log findings directly into Salesforce. Reduce site visits, save time, and ensure compliance with accurate visual documentation.
COBROWSING & SCREENSHARE Go beyond screen share with secure cobrowsing. See exactly what the customer sees in their browser, guide them step-by-step, and reduce errors during onboarding, troubleshooting, or checkout flows.
ANNOTATION & MARKUP TOOLS Agents can point, highlight, or draw directly on the customer’s screen or video feed. These visual tools remove guesswork, make instructions clear, and ensure issues are solved correctly on the first interaction.
IMAGE & PHOTO CAPTURE Capture high-quality photos and images during sessions. Save them directly to Salesforce Cases for audits, compliance, claims processing, or training documentation with a complete visual record of the call.
AI CALL SUMMARIES After every session, Blitzz generates an AI-powered call summary. Action items, key notes, and context are logged automatically into Salesforce, improving efficiency, accuracy, and team collaboration.
NO DOWNLOADS REQUIRED Guests can join Blitzz sessions with a single click from their browser. No app downloads or technical setup needed—making the experience effortless for both customers and agents, on any device.
ENTERPRISE-GRADE SECURITY Blitzz protects every session with enterprise-grade security. SOC 2, GDPR, and HIPAA-ready, with encrypted video and data handling, ensuring your customer interactions remain private and compliant.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Blackthorn Messaging \| SMS Text Messages for Salesforce	Blitzz Visual Assistance
blackthorn	#3	Not ranked
video	Not ranked	#3
text messaging	#4	Not ranked
demo https	Not ranked	#5
text	#8	Not ranked

6. App details

Long-form description · keyword frequency

Blackthorn Messaging | SMS Text Messages for Salesforce

A Salesforce SMS App designed for sending and receiving text messages from Salesforce. Add a new channel into your support and sales operations. Ensure that text messaging is stored and remains within your CRM where it's reportable and trackable. FEATURES ✔ Manage all your text message conversations from a unified inbox ✔ Send bulk messages from List Views or Campaigns ✔ Build Automations (Flow, Process Builder, and Apex) ✔ Send SMS or MMS (image messaging) from any Object ✔ Configure multiple phone numbers ✔ Templates with merge fields ✔ Auto create inbound leads ✔ Automated conversation tool with campaigns ✔ Link tracking ✔ Link shortening ✔ SMS Forwarding ✔ Phone lookup to verify phone numbers are mobile numbers and not landlines. This saves you money by not using your message balance to text landlines. ✔ Lightning Components

Top keywords

text4×3.23%
numbers3×2.42%
phone3×2.42%
sms3×2.42%
campaigns2×1.61%
landlines2×1.61%
link2×1.61%
message2×1.61%
messages2×1.61%
messaging2×1.61%
phone numbers2×1.61%
salesforce2×1.61%

Blitzz Visual Assistance

Blitzz delivers Remote Video Support (RVS) and Remote Video Inspections (RVI) inside Salesforce. Teams use Visual Remote Assistance (VRA), Cobrowsing, Screenshare, Markup, Image Capture, and AI Call Summaries to resolve issues faster and cut truck rolls. BUSINESS BENEFITS • Faster resolution and higher First Call Resolution (FCR). • Reduce costly truck rolls through remote inspections. • Boost CSAT and NPS with guided visual support. • Empower agents and technicians with real-time tools. • Maintain audit trail with images, notes, and summaries in Salesforce. KEY USE CASES 1. Remote Customer Support & Troubleshooting 2. Remote Inspections & Compliance Audits 3. Cobrowsing for Guided Onboarding and Checkout 4. Claims, Warranty & Insurance Verification 5. Field Service Collaboration & Training START FAST • Free 14-day trial available. • Quick AppExchange install, easy to scale. • Flexible pricing with annual discounts and enterprise plans. • Native integration with Salesforce Lightning, Service Cloud, and Field Service. • Secure video, cobrowse, and screenshare with annotation and markup. DEMO • https://blitzz.co/demo

Top keywords

remote6×3.95%
inspections3×1.97%
salesforce3×1.97%
service3×1.97%
support3×1.97%
video3×1.97%
blitzz2×1.32%
call2×1.32%

Blitzz Visual Assistance vs Blackthorn Messaging | SMS Text Messages for Salesforce

Blitzz Visual Assistance

1. Listing metadata

Blackthorn Messaging | SMS Text Messages for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Blackthorn Messaging | SMS Text Messages for Salesforce or Blitzz Visual Assistance cheaper?

Which has better reviews, Blackthorn Messaging | SMS Text Messages for Salesforce or Blitzz Visual Assistance?

Should I choose Blackthorn Messaging | SMS Text Messages for Salesforce or Blitzz Visual Assistance?

Which is faster to set up, Blackthorn Messaging | SMS Text Messages for Salesforce or Blitzz Visual Assistance?

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