Which works better for small vs large Salesforce AppExchange admins?

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics typically suits early-stage and growth-mode teams based on its published review base (699 reviews). Astrea Clone typically suits early-stage and growth-mode teams based on its published review base (7 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

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Talkdesk for vs Astrea Clone — Salesforce

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Astrea Clone

Side-by-side comparison · 24 data points

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

4.7·699reviews

Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).

salesforcepaid

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1. Listing metadata

Field-level data

	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Astrea Clone
Tagline	“Talkdesk for Salesforce offers robust contact center functionality, personalized engagement on any channel, and the industry’s deepest integration to Sales Cloud, Service Cloud, and Service Cloud Voice for Talkdesk (BYOT).”222 chars	“Astrea Clone helps organizations to clone records. Users can override values for fields that need to be in cloned records. Astrea Clone has many features which can help minimize the work in cloning records in Salesforce.”220 chars
Description	1127 / 2000 chars56% used	1158 / 2000 chars58% used
Screenshots	—	—
Languages	enfrdeptes	en
Platforms	Salesforce	Salesforce
Developer	Talkdesk	Astrea IT Services Pvt Ltd

At a glance

8 metrics · auto-computed

Feature comparison between Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics and Astrea Clone
Metric	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Astrea Clone
Rating	★ 4.7 ★	4.6 ★
Total reviews	★ 699	7
Free plan	—	—
Pricing	paid	paid
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	5 supported	1 supported
Listed since	Apr 2016	Aug 2012

Listed	April 14, 2016	August 1, 2012

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Talkdesk for Salesforce \| Cloud Contact Center \| CTI \| IVR \| ACD \| Analytics	Astrea Clone
agentic ai	#1	Not ranked
agentforce ai	#1	Not ranked
agentic	#1	Not ranked
the records	Not ranked	#3
on records	Not ranked	#3

6. App details

Long-form description · keyword frequency

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

Seamlessly bring Talkdesk and Salesforce together to drive agent productivity, reduce manual tasks and personalize every interaction, leading to 19% CSAT improvement, 23% wait time reduction, and 21% time to answer reduction Seamless integration Talkdesk's CTI integrates seamlessly to give agents advanced features such as screen pops, SSO, outbound caller ID & more. Calls are auto-logged to ensure accuracy and consistency without altering workflows Intelligent routing Talkdesk Studio uses data dips and integrates with Lightning Flows to get customers to the right agent with context-driven routing based on the case, lead, contact & more Proactive outbound Load and launch Talkdesk Power Dialer for fast & efficient outbound campaigns. Utilize smart SMS for automated follow-up or proactive messages. Integrates with Salesforce High Velocity Sales (HVS) Two-way data sync Ensure data between Salesforce and Talkdesk is always consistent with continuous two-way data sync Quick setup in Salesforce Deploy Talkdesk for Salesforce, add Talkdesk licenses, and assign user permissions—all without ever leaving Salesforce.

Top keywords

salesforce6×3.80%
talkdesk6×3.80%
data4×2.53%
integrates3×1.90%
outbound3×1.90%
agent2×1.27%
data sync2×1.27%
ensure2×1.27%
proactive2×1.27%
reduction2×1.27%
routing2×1.27%
seamlessly2×1.27%

Astrea Clone

Astrea Clone supports cloning records for all standard and custom objects. Now, users can clone single record as well as bulk records with a button click with two buttons, namely 1.‘Astrea Clone’ Button ->This button helps to clone one record at a time. 2.‘Bulk Clone’ Button -> This button helps to clone multiple records from the list view. These two buttons are only for Account and Contact. User can add clone button in any object required. Other features that Astrea Clone support are: * Clone multiple records at a time from the list view. * Specify the name for the cloned records. * Simple easy to use intuitive interface with just one screen. * Supports cloning of Notes and Attachments related to any object. * Users can define the number of clones that they want to be created for a record. * Users can select the related list which they want to clone along with the parent record. Only Related list which have data are shown. * Admin can define default rules for any Object which will be enforced across an organization. * Users can override the rules created by Admin. 15 days free trial and internationalization is available for Astrea Clone.

Top keywords

clone11×5.58%
button6×3.05%
records5×2.54%
astrea4×2.03%
astrea clone4×2.03%
list4×2.03%
record4×2.03%
users4×2.03%

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics vs Astrea Clone

Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics

1. Listing metadata

Astrea Clone

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

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Should I choose Talkdesk for Salesforce | Cloud Contact Center | CTI | IVR | ACD | Analytics or Astrea Clone?

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Which works better for small vs large Salesforce AppExchange admins?

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