Is Olark Live Chat or Blackthorn Messaging | SMS Text Messages for Salesforce cheaper?

Both Olark Live Chat and Blackthorn Messaging | SMS Text Messages for Salesforce offer paid plans only. Olark Live Chat starts at paid; Blackthorn Messaging | SMS Text Messages for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Olark Live Chat or Blackthorn Messaging | SMS Text Messages for Salesforce?

Blackthorn Messaging | SMS Text Messages for Salesforce has the higher average rating (4.9★ from 58 reviews) compared to Olark Live Chat (3.8★ from 6 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Olark Live Chat or Blackthorn Messaging | SMS Text Messages for Salesforce?

It depends on what you're optimizing for. Olark Live Chat fits better if you prioritize broader integrations; Blackthorn Messaging | SMS Text Messages for Salesforce is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Olark Live Chat or Blackthorn Messaging | SMS Text Messages for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Blackthorn Messaging | SMS Text Messages for Salesforce has more onboarding documentation maturity (58 reviews vs 6), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Olark Live Chat typically suits early-stage and growth-mode stores based on its review-base composition (6 reviews). Blackthorn Messaging | SMS Text Messages for Salesforce aligns more with early-stage and growth-mode stores (58 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Olark Live Chat and Blackthorn Messaging | SMS Text Messages for Salesforce?

Migration support varies by app and category. Olark Live Chat and Blackthorn Messaging | SMS Text Messages for Salesforce both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Olark Live Chat" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Olark Live Chat vs Blackthorn Messaging | SMS Text Messages for Salesforce

Name: Olark Live Chat
Availability: OnlineOnly
Rating: 3.8 (6 reviews)

Side-by-side comparison · 24 data points

Olark Live Chat

3.8·6reviews

Experience the easiest way to boost your sales, solve issues and understand your customers. Great for sales agents and customer service representatives. Olark automatically creates Leads, Contacts, Cases and tracks all chats in Salesforce.

Shopifypaid

Change

1. Listing metadata

Field-level data

	Olark Live Chat	Blackthorn Messaging \| SMS Text Messages for Salesforce
Tagline	“Experience the easiest way to boost your sales, solve issues and understand your customers. Great for sales agents and customer service representatives. Olark automatically creates Leads, Contacts, Cases and tracks all chats in Salesforce.”241 chars	“It's a no-brainer! With text message open rates at a soaring 98% (compared to the 25% average for emails), Blackthorn is redefining communication with direct SMS messaging from Salesforce. Boost your engagement and keep your data all in one place. ”250 chars
Description	894 / 2000 chars45% used	848 / 2000 chars42% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	Olark	Blackthorn.io, Inc.

At a glance

9 metrics · auto-computed

Feature comparison between Olark Live Chat and Blackthorn Messaging | SMS Text Messages for Salesforce
Metric	Olark Live Chat	Blackthorn Messaging \| SMS Text Messages for Salesforce
Rating	3.8 ★	★ 4.9 ★
Total reviews	6	★ 58
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	1 tier	1 tier
Listed features	3	3
Languages	16 supported	1 supported
Listed since	Jul 2012	Aug 2012

Listed	July 26, 2012	August 4, 2012

Last updated	—	—

9. App details

Long-form description · keyword frequency

Olark Live Chat

Everyone knows if you talk to customers, you'll sell more. If you're selling online, you need Olark Live Chat to reach out and talk to customers browsing your website. Olark is focused on driving sales. ★ BE SMOOTH. Never interrupt a sale with a pop-out window. Olark's chat window stays on the page and follows the customer as they browse your website. ★ BE AWARE. Watch your customers. See up to the second updates on who is browsing your website, from where, and what they are doing. ★ BE QUICK. Catch customers before they abandon your shopping carts. ★ BE FOCUSED. Focus your time only with qualified leads with Olark's powerful Targeted Chat feature. ★ BE SMART. Make rules to show or hide Olark live chat where and when it counts, label interesting customers, and automatically start chats with engaged customers. Try it FREE at Olark.com. Paid plans start as low as $17 / month.

Top keywords

customers6×4.00%
chat4×2.67%
olark4×2.67%
website3×2.00%
browsing2×1.33%
browsing your website2×1.33%
focused2×1.33%
live2×1.33%
live chat2×1.33%
olark live2×1.33%
olark live chat2×1.33%
olark's2×1.33%

Blackthorn Messaging | SMS Text Messages for Salesforce

A Salesforce SMS App designed for sending and receiving text messages from Salesforce. Add a new channel into your support and sales operations. Ensure that text messaging is stored and remains within your CRM where it's reportable and trackable. FEATURES ✔ Manage all your text message conversations from a unified inbox ✔ Send bulk messages from List Views or Campaigns ✔ Build Automations (Flow, Process Builder, and Apex) ✔ Send SMS or MMS (image messaging) from any Object ✔ Configure multiple phone numbers ✔ Templates with merge fields ✔ Auto create inbound leads ✔ Automated conversation tool with campaigns ✔ Link tracking ✔ Link shortening ✔ SMS Forwarding ✔ Phone lookup to verify phone numbers are mobile numbers and not landlines. This saves you money by not using your message balance to text landlines. ✔ Lightning Components

Top keywords

text4×3.23%
numbers3×2.42%
phone3×2.42%
sms3×2.42%
campaigns2×1.61%
landlines2×1.61%
link2×1.61%
message2×1.61%
messages2×1.61%
messaging2×1.61%

Olark Live Chat vs Blackthorn Messaging | SMS Text Messages for Salesforce

Olark Live Chat

1. Listing metadata

Blackthorn Messaging | SMS Text Messages for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

7. Activity in the last 90 days

Olark Live Chat · 0 changes

Blackthorn Messaging | SMS Text Messages for Salesforce · 1 changes

9. App details

Frequently asked

Is Olark Live Chat or Blackthorn Messaging | SMS Text Messages for Salesforce cheaper?

Which has better reviews, Olark Live Chat or Blackthorn Messaging | SMS Text Messages for Salesforce?

Should I choose Olark Live Chat or Blackthorn Messaging | SMS Text Messages for Salesforce?

Which is faster to set up, Olark Live Chat or Blackthorn Messaging | SMS Text Messages for Salesforce?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Olark Live Chat and Blackthorn Messaging | SMS Text Messages for Salesforce?