Which has better reviews, XfilesPro Document Management: AI-Powered SharePoint & External File Storage or Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support?

XfilesPro Document Management: AI-Powered SharePoint & External File Storage (5.0★, 197 reviews) and Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support (5.0★, 3 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Which is faster to set up, XfilesPro Document Management: AI-Powered SharePoint & External File Storage or Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support?

Both apps are one-click installs from the Salesforce AppExchange marketplace. XfilesPro Document Management: AI-Powered SharePoint & External File Storage has more onboarding documentation maturity (197 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

XfilesPro Document Management: AI-Powered SharePoint & External File Storage typically suits early-stage and growth-mode stores based on its review-base composition (197 reviews). Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

XfilesPro Document vs Recursive Labs Visual — Salesforce

XfilesPro Document Management vs Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support

Side-by-side comparison · 24 data points

XfilesPro Document Management

5.0·197reviews

Centralize Salesforce document management with AI-powered SharePoint integration and external file storage. Securely manage, organize, share & collaborate on files in SharePoint, AWS S3, OneDrive, and Google Drive while reducing Salesforce storage costs.

Shopifypaid

Change

1. Listing metadata

Field-level data

	XfilesPro Document Management	Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support
Tagline	“Centralize Salesforce document management with AI-powered SharePoint integration and external file storage. Securely manage, organize, share & collaborate on files in SharePoint, AWS S3, OneDrive, and Google Drive while reducing Salesforce storage costs.”254 chars	“Secure patented cobrowse, full desktop screenshare, video chat, live video share, & more on desktop & mobile. Enhance your brand's digital interactions. Boost agent outcomes & customer experience with hassle-free, no download visual engagement tools.”250 chars
Description	930 / 2000 chars47% used	1188 / 2000 chars59% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	XfilesPro Labs Pvt Ltd	Recursive Labs, Inc.

At a glance

9 metrics · auto-computed

Feature comparison between XfilesPro Document Management: AI-Powered SharePoint & External File Storage and Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support
Metric	XfilesPro Document Management: AI-Powered SharePoint & External File Storage	Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 197	3
Free plan	—	★ Yes
Pricing	paid	freemium
Built for Shopify	—	—
Pricing tiers	1 tier	—
Listed features	★ 9	3
Languages	1 supported	1 supported
Listed since	Dec 2013	Sep 2016

AppRanks verdict

Generated from live data on this page

XfilesPro Document Management: AI-Powered SharePoint & External File Storage and Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. On pricing, Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support offers a free tier (freemium) while XfilesPro Document Management: AI-Powered SharePoint & External File Storage starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. XfilesPro Document Management: AI-Powered SharePoint & External File Storage has the larger user base (197 reviews vs 3), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: XfilesPro Document Management: AI-Powered SharePoint & External File Storage audit • Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support audit

Last updated	—	—

3. Features

As listed by each developer

XfilesPro Document Management

AI-Powered Salesforce Document Management Centralise Salesforce document management with AI-powered document organisation, intelligent search, and virtually unlimited external file storage.
SharePoint Integration & External File Storage Connect Salesforce with SharePoint, Amazon S3, OneDrive, and Google Drive for secure external file storage and virtually unlimited scalability.
Reduce Salesforce Storage Costs Move Salesforce files to your preferred cloud storage while maintaining seamless user access and reducing Salesforce file storage costs.
Secure Collaboration Enable secure document sharing and collaboration across teams, customers, and external stakeholders.
Smart File Organisation Automatically create folder structures and maintain a centralised document repository across SharePoint and other cloud storage platforms.
Enterprise-Ready Platform Built for organisations of every size & industry with enterprise-grade security, scalable storage, and flexible deployment.
Advanced Document Security Protect sensitive documents with role-based access, encryption, audit trails, and enterprise-grade security controls.
Process Automation Automate end-to-end document management in Salesforce, including uploads, folder creation, retention policies, and file management workflows.
Built for the Salesforce Ecosystem Built for Salesforce and compatible with Experience Cloud, Field Service, Sales Cloud, Service Cloud, AppExchange apps, and custom Force.com applications.

Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support

Realtime - The industry's most secure cross-platform, patented cobrowsing solution. Interact in real time with your customers on any website, desktop, mobile device, or mobile app. We can do read-only, collaborative, & full desktop screenshare!
Relate SMS - Video chat or stream from mobile cam without any download. Text from within Salesforce, touch a link on mobile, & stream live. Just point a mobile device at the problem & solve! Annotate, send images, save in Salesforce, add guests, & more.
Request Live- Convergent video chat that does away with IVRs & repeated scripts. Pull any onscreen element & populate it in a call queue in your CRM. Inbound customers instantly connect through voice/video with agents. Can be launched by QR code or link!

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	XfilesPro Document Management	Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support
file management	#1	Not ranked
file storage	#1	Not ranked
document management	#2	Not ranked
engagement platform	Not ranked	#9
video calls	Not ranked	#11

9. App details

Long-form description · keyword frequency

XfilesPro Document Management

XfilesPro is an AI-powered Salesforce document management solution that helps organisations securely manage, organise, and collaborate on documents while reducing Salesforce storage costs. Connect Salesforce with SharePoint, Amazon S3, Google Drive, or OneDrive to enable secure external file storage—all from within Salesforce. Trusted by 1,000+ customers across 15+ industries, XfilesPro brings over 15 years of expertise in Salesforce document management. Built for Sales Cloud, Service Cloud, Experience Cloud, Field Service, and custom applications, it helps organisations improve productivity, strengthen compliance, automate document processes, and create an AI-ready document foundation. Why XfilesPro? ✔ 1,000+ Customers Worldwide ✔ 15+ Years of Expertise ✔ AI-Powered Document Management ✔ SharePoint, Amazon S3, Google Drive & OneDrive Integration ✔ Enterprise Security & Compliance ✔ Reduce Salesforce Storage Costs

Top keywords

salesforce6×5.08%
document5×4.24%
153×2.54%
cloud3×2.54%
document management3×2.54%
management3×2.54%
storage3×2.54%
xfilespro3×2.54%
0002×1.69%
000 customers2×1.69%
15 years2×1.69%
ai-powered2×1.69%

Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support

Recursive Labs is the leader in visual customer engagement. With our patented visual engagement platform, you can interface live & provide remote support for your customers, vendors, or colleagues on any device without the need for a download. Our enterprise-grade tools are built from the ground up with compliance & security in mind. The Recursive Labs customer engagement capabilities include no-download video & voice chat, patented cobrowsing capability, session recording, & the ability to live stream video from any smartphone device without the need for a mobile app. Our visual engagement platform is the first cross-device solution built from the ground up for today's security-conscious industries, while still offering the ease of use and simplicity your customers need. With the ability to fully configure how you launch our tools, we can fit into almost any environment or use case. Cobrowse includes 3 options: read-only, collaborative, & full desktop screensharing. All 3 included with Realtime. Some of our common use cases include customer support, online sales enablement, customer onboarding, field service, video chat, mobile app support, & identity verification.

Top keywords

customer4×2.33%
engagement4×2.33%
support3×1.74%
video3×1.74%
visual3×1.74%
ability2×1.16%
chat2×1.16%
customer engagement2×1.16%

XfilesPro Document Management vs Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support

XfilesPro Document Management

1. Listing metadata

Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

XfilesPro Document Management · 7 changes

Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support · 0 changes

9. App details

Frequently asked

Is XfilesPro Document Management: AI-Powered SharePoint & External File Storage or Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support cheaper?

Which has better reviews, XfilesPro Document Management: AI-Powered SharePoint & External File Storage or Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support?

Should I choose XfilesPro Document Management: AI-Powered SharePoint & External File Storage or Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support?

See full keyword rankings, install trends, and weekly alerts

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Which is faster to set up, XfilesPro Document Management: AI-Powered SharePoint & External File Storage or Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support?

Which works better for small vs large Salesforce AppExchange stores?

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