Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support for Salesforce AppExchange
Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support is the #133 ranked collaboration app on Salesforce, with a 5.0 average rating from 3 reviews, with a free plan available, as of July 12, 2026.
Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support is a Salesforce AppExchange app by Recursive Labs, Inc.. With a rating of 5.0★ from 3 reviews, it currently ranks #133 in the Collaboration category.
AppRanks data: Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support ranks #133 in Collaboration on Salesforce AppExchange, placing it in the top 34% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support is a category-leading Salesforce app with a limited review volume. It is listed in the Collaboration category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 3 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +High average rating (5.0★) signals consistent merchant satisfaction
- +Free tier available — no card required to evaluate
- +Published by Recursive Labs, Inc. — established developer track record
Cons
- −Limited review base (3) — ratings can shift significantly with new feedback
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About Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support
How Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support works
Recursive Labs is the leader in visual customer engagement. With our patented visual engagement platform, you can interface live & provide remote support for your customers, vendors, or colleagues on any device without the need for a download. Our enterprise-grade tools are built from the ground up with compliance & security in mind.
The Recursive Labs customer engagement capabilities include no-download video & voice chat, patented cobrowsing capability, session recording, & the ability to live stream video from any smartphone device without the need for a mobile app. Our visual engagement platform is the first cross-device solution built from the ground up for today's security-conscious industries, while still offering the ease of use and simplicity your customers need.
With the ability to fully configure how you launch our tools, we can fit into almost any environment or use case.
Cobrowse includes 3 options: read-only, collaborative, & full desktop screensharing. All 3 included with Realtime.
Some of our common use cases include customer support, online sales enablement, customer onboarding, field service, video chat, mobile app support, & identity verification.
Key features
- Realtime - The industry's most secure cross-platform, patented cobrowsing solution. Interact in real time with your customers on any website, desktop, mobile device, or mobile app. We can do read-only, collaborative, & full desktop screenshare!
- Relate SMS - Video chat or stream from mobile cam without any download. Text from within Salesforce, touch a link on mobile, & stream live. Just point a mobile device at the problem & solve! Annotate, send images, save in Salesforce, add guests, & more.
- Request Live- Convergent video chat that does away with IVRs & repeated scripts. Pull any onscreen element & populate it in a call queue in your CRM. Inbound customers instantly connect through voice/video with agents. Can be launched by QR code or link!
Category rankings
As of Jul 12, 2026- Collaboration#133of 394Top 34%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support ranks for 2 keywords across Salesforce AppExchange. Here are the top 2:
- Rank #9
- Rank #11
Competitors & alternatives
Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support doesn't have curated competitor matchups yet. Other tracked collaboration apps on Salesforce:
Frequently asked questions
What is Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support?
Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support is an app for Salesforce. It currently holds a 5.0-star rating from 3 merchant reviews, and it has been listed on the marketplace since 2016. It is listed under the Collaboration category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Recursive Labs, Inc..
Who uses Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support?
Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Collaboration category on Salesforce.
Where does Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support rank on Salesforce?
Recursive Labs Visual Engagement Platform - Cobrowse, Video Chat, Remote Support currently sits at position #133 in the Collaboration category on Salesforce. That places it in the top 34% of 394 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.