Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Zoom Contact Center for Service Cloud Voice cheaper?

Both CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Zoom Contact Center for Service Cloud Voice offer paid plans only. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT starts at paid; Zoom Contact Center for Service Cloud Voice starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Zoom Contact Center for Service Cloud Voice?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the higher average rating (5.0★ from 156 reviews) compared to Zoom Contact Center for Service Cloud Voice (2.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Zoom Contact Center for Service Cloud Voice?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT holds the higher average rating (5.0★ vs 2.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Zoom Contact Center for Service Cloud Voice?

Both apps are one-click installs from the Salesforce AppExchange. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the deeper published review base (156 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). Zoom Contact Center for Service Cloud Voice typically suits early-stage and growth-mode teams based on its published review base (1 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Zoom Contact Center for Service Cloud Voice?

Migration support varies by app and category. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Zoom Contact Center for Service Cloud Voice both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zoom Contact Center for Service Cloud Voice" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

CTI Data Connector vs Zoom Contact Center — Salesforce

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs Zoom Contact Center for Service Cloud Voice

Side-by-side comparison · 24 data points

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

salesforcepaid

Change

1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Zoom Contact Center for Service Cloud Voice
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“Zoom Contact Center for Service Cloud Voice enables agents to access contact center functionality within Salesforce's Omni-Channel to increase agent productivity, providing them with an efficient and unified experience in a single place.”237 chars
Description	1192 / 2000 chars60% used	932 / 2000 chars47% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Unaric	Zoom Video Communications, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Zoom Contact Center for Service Cloud Voice
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Zoom Contact Center for Service Cloud Voice
Rating	★ 5.0 ★	2.0 ★
Total reviews	★ 156	1
Free plan	—	—
Pricing	paid	paid
Pricing tiers	2 tiers	★ 4 tiers
Listed features	★ 7	6
Languages	16 supported	1 supported
Listed since	Aug 2011	Sep 2025

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Zoom Contact Center for Service Cloud Voice's 2.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT at paid, Zoom Contact Center for Service Cloud Voice at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Zoom Contact Center for Service Cloud Voice's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT; mid-market and enterprise admins with specific feature requirements should evaluate both — Zoom Contact Center for Service Cloud Voice's 1-review base may include the workflow context that matches your specific use case better than CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT audit • Zoom Contact Center for Service Cloud Voice audit

Listed	August 11, 2011	September 12, 2025

Last updated	—	—

3. Features

As listed by each developer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

Zoom Contact Center for Service Cloud Voice

Deliver seamless journeys - Invite customers to engage with you across all channels, or proactively reach out to them. Deliver a personalized experience with pre-integrated data available to your customer service agents.
Unified AI-powered agent experience- Reduce post-call effort and time by automatically synchronizing customer data and history for each interaction. Enable automated conversation summary powered by Einstein Generative AI.
Next Best Action- Power Einstein Next Best Action with Zoom Contact Center real-time transcription, offering contextual agent guidance during live engagements.
Self-service Now powered by agentic AI, Zoom Virtual Agent 2.0 delivers smarter, autonomous self-service experiences across chat and voice channels
Quality Management and Insights- Help contact centers track and analyze customer interactions, measure agent performance, provide actionable insights, and proactively identify areas for improvement while maintaining organizational compliance

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Zoom Contact Center for Service Cloud Voice
contact	#25	#392

6. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

Zoom Contact Center for Service Cloud Voice

A solution jointly defined by Zoom and Salesforce to deliver an AI-powered Customer Experience solution. Zoom Contact Center for Service Cloud Voice seamlessly integrates omni-channel engagements with CRM data by incorporating Zoom components within the Salesforce Omni-Channel widget. Through this integration, agents enhance their productivity by eliminating Toggle Tax with a unified, single pane of glass experience. Zoom Contact Center efficiently routes callers through dynamic factors, such as consumer responses, identified data like account numbers, or predefined business rules. Callers are directed to the most appropriate resources, which leads to more efficient and personalized customer support. Integration combines the best of both worlds by seamlessly incorporating Zoom's Live transcription and call recording within Salesforce native components, while leveraging Salesforce's comprehensive view of the customer.

Top keywords

zoom4×3.23%
customer3×2.42%
salesforce3×2.42%
callers2×1.61%
center2×1.61%
components2×1.61%
contact2×1.61%
contact center2×1.61%
data2×1.61%

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs Zoom Contact Center for Service Cloud Voice

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

1. Listing metadata

Zoom Contact Center for Service Cloud Voice

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Zoom Contact Center for Service Cloud Voice cheaper?

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Zoom Contact Center for Service Cloud Voice?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Zoom Contact Center for Service Cloud Voice?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Zoom Contact Center for Service Cloud Voice?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Zoom Contact Center for Service Cloud Voice?