Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Global Inbox cheaper?

Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). Global Inbox typically suits early-stage and growth-mode teams based on its published review base (56 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

CTI Data Connector vs Global Inbox — Salesforce

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs Global Inbox

Side-by-side comparison · 24 data points

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

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1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Global Inbox
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“⭐ 5.0 Rated, Top-Rated Shared Inbox for Salesforce. Give your team one shared view of every customer email - assigned, owned, and never lost. ✅ Customer Communication, Queues & Shared Mailboxes ✅ Email Assignment,Ownership & Routing ✅ Outlook & Gmail Sync”255 chars
Description	1192 / 2000 chars60% used	1200 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Unaric	GOAT Email

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Global Inbox
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Global Inbox
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 156	56
Free plan	—	—
Pricing	paid	paid
Pricing tiers	2 tiers	★ 4 tiers
Listed features	7	★ 9
Languages	16 supported	1 supported
Listed since	Aug 2011	Sep 2024

Listed	August 11, 2011	September 13, 2024

Last updated	—	—

3. Features

As listed by each developer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

Global Inbox

✅ SHARED INBOX & SHARED MAILBOXES ✔ Shared Inbox Management ✔ Shared Mailbox Visibility ✔ Personal & Shared Mailboxes ✔ Centralized Customer Communication ✔ Team Email Workflow ✔ Shared Inbox Ownership ✔ Team Workload Distribution
✅ EMAIL ASSIGNMENT & OWNERSHIP ✔ Email Assignment & Routing ✔ Email Ownership Tracking ✔ Queue-Based Communication ✔ Automated Email Distribution ✔ Team Responsibility Management ✔ SLA & Response Ownership ✔ Internal Collaboration Notes
✅ TEAM COLLABORATION ✔ Team Collaboration on Email Threads ✔ Internal Email Coordination ✔ Shared Inbox Visibility ✔ Customer Communication Tracking ✔ Complete Email History ✔ Customer Communication Continuity ✔ Email Attachments in Salesforce
✅ OUTLOOK & GMAIL INTEGRATION ✔ Outlook Compatible ✔ Gmail Compatible ✔ Outlook & Gmail Sync ✔ Personal & Shared Mailboxes ✔ Unified Email Experience ✔ Email History Inside Salesforce ✔ Automated Queue Routing
✅ EMAIL ROUTING & AUTOMATION ✔ Automated Email Routing ✔ Smart Inbox Rules ✔ Queue Assignment ✔ Follow-Up Automation ✔ Workflow Automation ✔ Rule-Based Email Assignment

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Global Inbox
routing	#10	#11
sales team	#10	#12
poll	#48	#64
e-sign	#100	#117

7. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

Global Inbox

Global Inbox centralizes all customer email communication into a single Shared Inbox inside Salesforce. Manage personal and shared mailboxes, assign emails to team members, track ownership, and collaborate on customer conversations without switching between Outlook, Gmail, and Salesforce. Improve team productivity with Shared Inbox visibility, Email Assignment, Queue Management, Email Routing, and Team Collaboration. Keep complete Email History, Customer Communication, and Email Threads accessible from a single Salesforce workspace. GOAT Email Global Inbox supports Outlook and Gmail integration, Shared Mailbox Management, Customer Service Inboxes, Email Ownership, Automated Routing, Multi-Thread Email Management, and advanced Email Collaboration across teams. Support Unresolved Email Management, Shared Inbox Visibility, Team Email Workflows, Customer Service Operations, and Queue-Based Customer Communication. Global Inbox operates as part of the GOAT Email platform and requires GOAT Email Core. Ideal for Shared Inbox, Shared Mailbox, Customer Service Inbox, Team Email, Email Ownership, Queue Management. Start your free trial today or contact our team at [email protected].

Top keywords

email15×9.55%
inbox8×5.10%
customer7×4.46%
shared7×4.46%
team6×3.82%
management5×3.18%
shared inbox4×2.55%
communication3×1.91%

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs Global Inbox

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

1. Listing metadata

Global Inbox

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. Activity in the last 90 days

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT · 0 changes

Global Inbox · 3 changes

7. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Global Inbox cheaper?

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Global Inbox?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Global Inbox?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Global Inbox?

Which works better for small vs large Salesforce AppExchange admins?

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