Which works better for small vs large Salesforce AppExchange stores?

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx typically suits early-stage and growth-mode stores based on its review-base composition (156 reviews). Jabra for Salesforce aligns more with early-stage and growth-mode stores (3 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

AppRanks

Unaric Voice – CTI vs Jabra for Salesforce — Salesforce

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx vs Jabra for Salesforce

Side-by-side comparison · 24 data points

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

1. Listing metadata

Field-level data

	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx	Jabra for Salesforce
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“IMPROVE CALL HANDLING EFFICIENCY by enabling users to control their availability status and accept, end, transfer, and mute calls from buttons on their Jabra headset.”166 chars
Description	1192 / 2000 chars60% used	1074 / 2000 chars54% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	Unaric	GN Audio

At a glance

9 metrics · auto-computed

Feature comparison between Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx and Jabra for Salesforce
Metric	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx	Jabra for Salesforce
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 156	3
Free plan	—	—
Pricing	paid	paid
Built for Shopify	—	—
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 7	3
Languages	16 supported	1 supported
Listed since	Aug 2011	Aug 2022

Listed	August 11, 2011	August 26, 2022

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx	Jabra for Salesforce
contact	#25	Not ranked
poll	#48	Not ranked
document	#81	Not ranked

9. App details

Long-form description · keyword frequency

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

Jabra for Salesforce

The Jabra for Salesforce app is a companion app to unleash the full power of Jabra headsets, which offer industry-leading microphones, noise cancellation and comfort. With the app installed, Salesforce users can also: 1) Control voice calls in Salesforce using their Jabra device, (also known as Remote call control). This leads to fewer dropped calls, reduced average handling time, less agent time out of queue, and generally simpler call handling which enables agents to focus on the call itself. 2) Receive hints during voice calls via a live widget on how to improve the quality of their conversation. The Jabra headset uses sensors to provide insight on the agent’s surroundings whether working from a controlled office environment or remotely. Please note that app features available depend on the specific Jabra headset model used and requires Amazon Connect integrated as telephony platform. For full details on this and system requirements, see the Admin Guide available below, reach out to your Jabra representative or contact Jabra sales for more information.

Top keywords

jabra7×4.14%
call3×1.78%
calls3×1.78%
salesforce3×1.78%
agent2×1.18%
available2×1.18%
control2×1.18%
full2×1.18%
handling2×1.18%

Frequently asked

Common questions about this comparison

Is Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Jabra for Salesforce cheaper?

Both Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx and Jabra for Salesforce offer paid plans only. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx starts at paid; Jabra for Salesforce starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Jabra for Salesforce?

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx (5.0★, 156 reviews) and Jabra for Salesforce (5.0★, 3 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Jabra for Salesforce?

It depends on what you're optimizing for. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx fits better if you prioritize broader integrations; Jabra for Salesforce is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Jabra for Salesforce?

Both apps are one-click installs from the Salesforce AppExchange marketplace. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx has more onboarding documentation maturity (156 reviews vs 3), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx vs Jabra for Salesforce

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

1. Listing metadata

Jabra for Salesforce

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx · 4 changes

Jabra for Salesforce · 1 changes

9. App details

Frequently asked

Is Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Jabra for Salesforce cheaper?

Which has better reviews, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Jabra for Salesforce?

Should I choose Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Jabra for Salesforce?

Which is faster to set up, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Jabra for Salesforce?

See full keyword rankings, install trends, and weekly alerts

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