CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT
NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph
Top keywords
- teams16×8.47%
- salesforce10×5.29%
- phone6×3.17%
- voice5×2.65%
- call4×2.12%
- microsoft3×1.59%
- queues3×1.59%
- service3×1.59%
- teams phone3×1.59%
- activity2×1.06%
- answer2×1.06%
- caller2×1.06%
Mirage Connector for Service Cloud Voice - BYOT
Use the power of Service Cloud voice and add it to your existing phone system and phone provider. On premise PBX like Aastra, Allworx, Alcatel, Asterisk, Auerswald, Avaya, Cisco, ESI, Enreach, Ericsson, Hipath, Innovaphone, GoTo, Mitel, NEC, Nortel, Octopus, Panasonic, Samsung, Siemens, Shortel, Swyx, Unify, Wildix, 3CX, Toshiba, Telekom, Yeastar, Cloud PBX like Nfon, Nextiva, Placetel, Sipgate, Broadsoft, Swisscom, MS Teams
Top keywords
- cloud2×3.28%
- pbx2×3.28%
- phone2×3.28%
