CTI Data Connector vs CallCorp Omnichannel — Salesforce

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs CallCorp Omnichannel / Cloud Contact Center

Side-by-side comparison · 24 data points

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

salesforcepaid

Change

1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	CallCorp Omnichannel / Cloud Contact Center
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“Call center solutions for any size organization. For organizations handling hundreds of calls and messages a day, up to call centers processing tens of thousands per day. Omnichannel ACD, IVR, PBX, Dialer, Quality Management, Reporting, and more.”248 chars
Description	1192 / 2000 chars60% used	967 / 2000 chars48% used
Screenshots	—	—
Languages	nlenfifrde+11 more	nlenfrdeda+5 more
Platforms	Salesforce	Salesforce
Developer	Unaric

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and CallCorp Omnichannel / Cloud Contact Center
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	CallCorp Omnichannel / Cloud Contact Center
Rating	5.0 ★	—
Total reviews	156	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 7	3
Languages	16 supported	10 supported
Listed since	Aug 2011	Apr 2021

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs CallCorp Omnichannel / Cloud Contact Center's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT at paid, CallCorp Omnichannel / Cloud Contact Center at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. CallCorp Omnichannel / Cloud Contact Center's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT; mid-market and enterprise admins with specific feature requirements should evaluate both — CallCorp Omnichannel / Cloud Contact Center's 0-review base may include the workflow context that matches your specific use case better than CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT audit • CallCorp Omnichannel / Cloud Contact Center audit

Listed	August 11, 2011	April 23, 2021

Last updated	—	—

3. Features

As listed by each developer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

CallCorp Omnichannel / Cloud Contact Center

CONNECT WITH CUSTOMERS. Connect with customers across any channel - voice or digital. Change the conversation from "How can I help you today?" to "Hi Becky, it looks like you placed an order on Friday. Are you calling about Order 6227?"
FULLY INTEGRATED. Automatically create and tie contact information to cases, accounts, contacts, and tasks. With CallCorp's robust queues, route contacts to the right place the first time.
EASY TO USE. No custom development or wait time needed to use this pre-built integration. Download the Salesforce module within CallCorp and use the simple form to configure your settings - that's it!

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	CallCorp Omnichannel / Cloud Contact Center
sales teams	#1	Not ranked
call	#1	Not ranked
telephony	#2	Not ranked
order form	Not ranked	#24
contact form	Not ranked	#41

6. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

CallCorp Omnichannel / Cloud Contact Center

Empowering organizations to deliver a contact center technology platform to their customers that is accessible, adaptable and scalable without endangering innovation. A true omnichannel solution that allows customers to engage whenever, wherever and however they want. GOODBYE MULTI-CHANNEL, HELLO OMNICHANNEL. With channels connected, conversations are seamless and agents are more productive. A fully blended, omnichannel solution combines voice and digital channels into a single stream. TREAT CUSTOMERS LIKE A PERSON, NOT A NUMBER. Customers expect an immediate, responsive, and consistent experience. Omnichannel technology offers an easy, powerful solution to make it simple for customers to engage with you. ENDLESS POTENTIAL IN THE CLOUD. A true cloud solution designed for scalability. Quickly create a contact center in minutes, not days. CallCorp leverages the best technology available to provide flexible solutions - from turn-key to custom designs.

Top keywords

customers5×3.70%
omnichannel4×2.96%
technology3×2.22%
center2×1.48%
channels2×1.48%
cloud2×1.48%
contact2×1.48%
contact center2×1.48%
customers to engage2×

Frequently asked

Common questions about this comparison

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CallCorp Omnichannel / Cloud Contact Center cheaper?

Both CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and CallCorp Omnichannel / Cloud Contact Center offer paid plans only. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT starts at paid; CallCorp Omnichannel / Cloud Contact Center starts at paid. Compare the per-tier features in the Pricing section above before committing.

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CallCorp Omnichannel / Cloud Contact Center?

AppRanks cannot separate these two on rating, because neither publishes one. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT does carry the larger published review base (156 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CallCorp Omnichannel / Cloud Contact Center?

Both apps are one-click installs from the Salesforce AppExchange. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the deeper published review base (156 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). CallCorp Omnichannel / Cloud Contact Center typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs CallCorp Omnichannel / Cloud Contact Center

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

1. Listing metadata

CallCorp Omnichannel / Cloud Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CallCorp Omnichannel / Cloud Contact Center cheaper?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CallCorp Omnichannel / Cloud Contact Center?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or CallCorp Omnichannel / Cloud Contact Center?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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