Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center typically suits early-stage and growth-mode teams based on its published review base (10 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

AppRanks

CTI Data Connector vs Ozonetel Omnichannel — Salesforce

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center

Side-by-side comparison · 24 data points

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

salesforcepaid

Change

1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“Deep CTI \| Unified View \| Click to Dial \| Auto Dialers \| Advanced IVR \| ACD \| AI Voice Bots\| Skill-based Routing \|Screen Recordings \| Live Monitoring \| SMS Ultrafast deployment in 24hrs Operate from anywhere Open API for customization”237 chars
Description	1192 / 2000 chars60% used	937 / 2000 chars47% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Salesforce	Salesforce
Developer	Unaric	Ozonetel

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
Rating	★ 5.0 ★	4.4 ★
Total reviews	★ 156	10
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 7	3
Languages	16 supported	1 supported
Listed since	Aug 2011	Aug 2019

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center's 4.4★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT at paid, Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 10), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT; mid-market and enterprise admins with specific feature requirements should evaluate both — Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center's 10-review base may include the workflow context that matches your specific use case better than CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT audit • Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center audit

Listed	August 11, 2011	August 27, 2019

Last updated	—	—

3. Features

As listed by each developer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center

Run Omnichannel Contact Center within Salesforce Make & take calls within Salesforce with a unified view. Voice, chat, and SMS support - All within Salesforce. Single sign-on, screen pop, unified window, click to dial, and auto call logging.
Empowered Workforce. Effortlessly orchestrate IVR flow with no coding. Leverage AI technology to automate workflow. 70+ reports, AI-powered speech analytics, live dashboard & screen recording for impeccable supervision & decision making.
Unlock Critical Business Value That Impacts Bottomline. Faster time to market with 24hrs deployment. Zero coding. Zero CAPEX. Operate from anywhere. 99.99% uptime. HIPAA Compliant contact center solution with 24x7 white-glove support

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center
contact	#25	#84

6. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center

Omnichannel Contact Center Predictive, Progressive, and Preview dialers. Advanced campaign management, call analytics, and skill-based routing. Automatic Call Distribution (ACD) for calls, chats, and text messages. Drag & Drop IVR Designer for codeless, on-demand IVR deployment. Self Service and Conversational IVR for immediate engagement. Live dashboards with screen recording functionality. Natural Language Recognition, Speech Analytics, AI Voice Bots for improved CX. A Unique Website Chat+Call Widget Reach out to prospective customers faster with our unique widget. Web leads can simply click to connect with a sales representative using our simultaneous voice plus chat window. Multiple Go-to-Cloud Options with BYOC benefit Already have a legacy PBX? Or happy with your existing telecom provider? Ozonetel CloudAgent bridges your existing legacy PBX with Salesforce. And optionally integrates with any telecom trunk.

Top keywords

call3×2.34%
ivr3×2.34%
analytics2×1.56%
chat2×1.56%
existing2×1.56%
legacy2×1.56%
legacy pbx2×1.56%
pbx2×1.56%
telecom2×1.56%

Frequently asked

Common questions about this comparison

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center cheaper?

Both CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center offer paid plans only. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT starts at paid; Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center starts at paid. Compare the per-tier features in the Pricing section above before committing.

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the higher average rating (5.0★ from 156 reviews) compared to Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center (4.4★ from 10 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT holds the higher average rating (5.0★ vs 4.4★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

Both apps are one-click installs from the Salesforce AppExchange. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the deeper published review base (156 vs 10), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

1. Listing metadata

Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center cheaper?

Which has better reviews, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or Ozonetel Omnichannel CTI/ DIALER/IVR/ACD/Contact Center?

See full keyword rankings, install trends, and weekly alerts

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