CTI Data Connector vs GoContact CTI Plugin — Salesforce

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

Side-by-side comparison · 24 data points

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

salesforcepaid

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1. Listing metadata

Field-level data

	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	GoContact CTI Plugin for Salesforce \| Telephony \| Click-to Dial
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“The CTI (Computer Telephony Integration) Plugin is GoContact platform’s Voice channel that was developed for Salesforce integration to allow Agents calls contextualization when interacting with client Accounts.”210 chars
Description	1192 / 2000 chars60% used	1095 / 2000 chars55% used
Screenshots	—	—
Languages	nlenfifrde+11 more	enpt
Platforms	Salesforce	Salesforce
Developer	Unaric	GoContact

At a glance

8 metrics · auto-computed

Feature comparison between CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT and GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial
Metric	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	GoContact CTI Plugin for Salesforce \| Telephony \| Click-to Dial
Rating	5.0 ★	—
Total reviews	156	0
Free plan	—	—
Pricing	paid	paid
Pricing tiers	★ 2 tiers	1 tier
Listed features	★ 7	3
Languages	16 supported	2 supported
Listed since	Aug 2011	Sep 2019

AppRanks verdict

Generated from live data on this page

The call

Based on the data on this page, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT is the stronger choice for most Salesforce AppExchange admins — 5.0★ vs GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial's 0.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base.

Pricing

Pricing entry tiers: CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT at paid, GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial at paid. Check each app's tier structure for the capacity limits you actually need before deciding — the headline number is the same shape, but the gating shape per tier (seats, usage volume, integrations) varies.

Review base

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the larger user base (156 reviews vs 0), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.

Who should pick what

Recommended by size: small/early-stage admins who need fast install and low risk should default to CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT; mid-market and enterprise admins with specific feature requirements should evaluate both — GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial's 0-review base may include the workflow context that matches your specific use case better than CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT's broader-but-shallower coverage.

How this is generated

This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Listed	August 11, 2011	September 12, 2019

Last updated	—	—

3. Features

As listed by each developer

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

GoContact’s Plugin was designed from scratch with the goal of making the most of the reduced work area and maximizing its functionalities from the agent standpoint.
Salesforce platform integration allows to automatize agents and business daily processes by contextualizing all interactions with respective Salesforce clients and by storing such interactions into accounts as cases..
This plugin can also reflect Salesforce agent status (busy, available, etc.) and launch calls (Click to Dial) according to statuses directly from Salesforce to the Plugin in GoContact.

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	CTI Data Connector for Salesforce - any PBX \| MS-Teams \| HVS \| BYOT	GoContact CTI Plugin for Salesforce \| Telephony \| Click-to Dial
sales teams	#1	Not ranked
call	#1	Not ranked
telephony	#2	Not ranked

6. App details

Long-form description · keyword frequency

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

Salesforce Lightning Omnichannel Salesforce integration for all communication channels. GoContact has all the channels you need natively integrated: Voice, Tickets, Webchat and Social Networks Integration with External Telephone System Total integration with any existing call Centre at clients premises or GoContact. Competitive calling cost with free Inbound Competitive prices for national and international calls with free inbound and GoContact integration with Salesforce. Fixed and Mobile DDIs Possibility of using Fixed or Mobile DDIs in your calls. Reporting and Call Scripts Real-time business insights and flexible, comprehensive construction of service model. Quality module with recording Integrated employee assessment with recording option. Power and predictive dialler Power and Predictive diallers with automatic call recycling that increases conversion rates. Automatic IVR Campaigns IVR campaigns allow to make calls to customers without requiring agents. Single Support Center From telecom to operation and reporting, everything is combined in a single support system.

Top keywords

integration4×2.72%
call3×2.04%
calls3×2.04%
gocontact3×2.04%
salesforce3×2.04%
automatic2×1.36%
campaigns2×1.36%
channels2×1.36%

Frequently asked

Common questions about this comparison

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial cheaper?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial?

AppRanks cannot separate these two on rating, because neither publishes one. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT does carry the larger published review base (156 vs 0). Read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial?

Both apps are one-click installs from the Salesforce AppExchange. CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT has the deeper published review base (156 vs 0), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT typically suits early-stage and growth-mode teams based on its published review base (156 reviews). GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial typically suits early-stage and growth-mode teams based on its published review base (0 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT vs GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT

1. Listing metadata

GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial cheaper?

Should I choose CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial?

Which is faster to set up, CTI Data Connector for Salesforce - any PBX | MS-Teams | HVS | BYOT or GoContact CTI Plugin for Salesforce | Telephony | Click-to Dial?

Which works better for small vs large Salesforce AppExchange admins?

See full keyword rankings, install trends, and weekly alerts

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