Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx vs Concord Cloud Fax - Powerful and streamlined fax automation

Side-by-side comparison · 24 data points

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

5.0·156reviews

Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV).

1. Listing metadata

Field-level data

	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx	Concord Cloud Fax - Powerful and streamlined fax automation
Tagline	“Unaric Voice lets you handle Microsoft Teams Phone calls directly in Salesforce without a third-party telephony platform. Calling stays governed in Microsoft Teams and is logged to Salesforce wherever reps answer. Works with Service Cloud Voice (SCV). ”252 chars	“The leading HITRUST & HIPAA compliant cloud fax provider. Enjoy Seamless integration with Concord Cloud Fax to send, receive and automate faxed documents within Salesforce.”172 chars
Description	1192 / 2000 chars60% used	1134 / 2000 chars57% used
Screenshots	—	—
Languages	nlenfifrde+11 more	en
Platforms	Shopify	Shopify
Developer	Unaric	Concord Technologies

At a glance

9 metrics · auto-computed

Feature comparison between Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx and Concord Cloud Fax - Powerful and streamlined fax automation
Metric	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx	Concord Cloud Fax - Powerful and streamlined fax automation
Rating	5.0 ★	★ 5.0 ★
Total reviews	★ 156	13
Free plan	—	★ Yes
Pricing	paid	free_to_install
Built for Shopify	—	—
Pricing tiers	2 tiers	—
Listed features	★ 7	4
Languages	16 supported	1 supported
Listed since	Aug 2011	Oct 2014

AppRanks verdict

Generated from live data on this page

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx and Concord Cloud Fax - Powerful and streamlined fax automation are evenly matched on rating (5.0★ vs 5.0★) — the differentiator comes down to pricing fit, feature breadth, and which app's interaction pattern suits your team's workflow. On pricing, Concord Cloud Fax - Powerful and streamlined fax automation offers a free tier (free_to_install) while Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx has the larger user base (156 reviews vs 13), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Concord Cloud Fax - Powerful and streamlined fax automation's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended evaluation path: install both apps' free tiers (where available) and run them in parallel on a small cohort of orders for 7-14 days before committing. The data tables below show the per-feature breakdown — for most merchants the deciding factor will be a single integration or workflow detail that's hard to compare from listing pages alone. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx audit • Concord Cloud Fax - Powerful and streamlined fax automation audit

Listed	August 11, 2011	October 1, 2014

Last updated	—	—

3. Features

As listed by each developer

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

✔ NO THIRD-PARTY TELEPHONY PLATFORM Teams stays the phone system. No third-party telephony platform in the middle.
✔ GOVERNED IN TEAMS ADMIN CENTER Numbers, queues, routing, dial plans, caller ID, and calling policies stay managed in Teams. No duplicate setup and no separate telephony platform to maintain.
✔ QUEUE NAME AND CALLER ID AT RING TIME See the Teams queue name and caller identity as the call rings in Salesforce, using your existing Teams call queues and routing behavior.
✔ TRUE MOBILITY ACROSS DEVICES Calls log to the Salesforce record whether reps answer in Salesforce or in the Teams app (desktop or mobile)
✔ FAST PATH TO FIRST CALL, NO TELEPHONY REBUILD Approve two Microsoft apps, install the Salesforce managed package, assign users, and you’re live. Keep your Teams numbers and call queues as-is.
✔ LEADERSHIP VISIBILITY IN SALESFORCE Turn Teams calling into measurable Salesforce reporting: queue-level performance, agent call volume, answered vs missed, and out-of-hours visibility for staffing decisions
✔ SERVICE CLOUD VOICE WORKSPACE OPTION Support Salesforce Voice / Service Cloud Voice (SCV) as the agent workspace while Teams Phone stays governed in Teams Admin Center. Unaric connects the two without adding a third-party telephony platform.

Concord Cloud Fax - Powerful and streamlined fax automation

Easily automate sending and receiving faxes.
HIPAA-compliant, and SOC2-certified cloud fax transmission.
Create efficient business processes leveraging custom objects.
Combine with Concord Documents and Concord Signature to streamline fax document processing

Keyword	Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce \| 3CX, Swyx	Concord Cloud Fax - Powerful and streamlined fax automation
document	#81	#56
poll	#48	#120

9. App details

Long-form description · keyword frequency

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

NATIVE MICROSOFT TEAMS PHONE IN SALESFORCE Unaric Voice lets reps handle Teams Phone calls in Salesforce without a third-party telephony platform. Teams stays the phone system; Salesforce is where reps work. GOVERNED IN TEAMS Numbers, queues, and policies stay managed in Teams Admin Center. Caller ID, dial plans, and routing follow Teams settings, with no duplicate setup and no separate telephony platform to maintain. RING-TIME CONTEXT FROM TEAMS QUEUES See the Teams queue name and caller ID as the phone rings in Salesforce, using your existing Teams call queues and routing. When a match exists, Salesforce can open the right record before you answer. TRUE MOBILITY Calls ring in Teams and Salesforce. Answer in Salesforce even if Teams isn’t open, or pick up in Teams (mobile, desktop, or desk phone) and capture the voice activity on the Salesforce. SERVICE CLOUD VOICE (SCV) OPTION Support Salesforce Voice / Service Cloud Voice for service teams while keeping Teams Phone governed in Teams. SECURITY BOUNDARY Call media stays in Teams. No Unaric call-data database and no call audio stored. Call activity is logged to Salesforce from your Microsoft tenant via Microsoft Graph

Top keywords

teams16×8.47%
salesforce10×5.29%
phone6×3.17%
voice5×2.65%
call4×2.12%
microsoft3×1.59%
queues3×1.59%
service3×1.59%
teams phone3×1.59%
activity2×1.06%
answer2×1.06%
caller2×1.06%

Concord Cloud Fax - Powerful and streamlined fax automation

Streamline fax processes Fax files within Salesforce easily. Relate faxes to any object. Include a standard or custom cover page. Configure mass faxing. Integrated document generation Integrate with Concord Documents app or other DocGen apps to auto generate a document based on a template and then fax it. Barcoding feature Tag outbound faxes with a barcode to auto associate when received and streamline fax processes. Easy to track View all of your sent and received faxes within Salesforce. Create list views as needed. See detailed sent fax status and extend processes using Salesforce. Integrate with Health Cloud Automatically add received faxes to Health Cloud Received Documents You must have an Concord Fax account to utilize this app. The app could take as little as 30 minutes to get up and running. Pricing: $50/month for the first toll free or local dedicated fax number $15/month each additional fax line $0.15 cents per fax page sent or received (volume discounts available) Note: The Concord Fax app is only available within the USA and Canada Previously A5 Fax Need Support? Reach out to [email protected]

Top keywords

fax11×5.91%
received5×2.69%
concord4×2.15%
faxes4×2.15%
processes3×1.61%
salesforce3×1.61%
sent3×1.61%
within3×1.61%
152×

Frequently asked

Common questions about this comparison

Is Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Concord Cloud Fax - Powerful and streamlined fax automation cheaper?

Concord Cloud Fax - Powerful and streamlined fax automation is the cheaper option — it offers a free plan (free_to_install). Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Concord Cloud Fax - Powerful and streamlined fax automation?

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx (5.0★, 156 reviews) and Concord Cloud Fax - Powerful and streamlined fax automation (5.0★, 13 reviews) are essentially tied on rating. Look at review velocity and individual reviewer quotes — both visible on each app's detail page — to differentiate.

Should I choose Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Concord Cloud Fax - Powerful and streamlined fax automation?

It depends on what you're optimizing for. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx fits better if you prioritize broader integrations; Concord Cloud Fax - Powerful and streamlined fax automation is the call if you need the higher-rated option. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.

Which is faster to set up, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Concord Cloud Fax - Powerful and streamlined fax automation?

Which works better for small vs large Salesforce AppExchange stores?

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx typically suits early-stage and growth-mode stores based on its review-base composition (156 reviews). Concord Cloud Fax - Powerful and streamlined fax automation aligns more with early-stage and growth-mode stores (13 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx and Concord Cloud Fax - Powerful and streamlined fax automation?

Migration support varies by app and category. Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx and Concord Cloud Fax - Powerful and streamlined fax automation both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Concord Cloud Fax - Powerful and streamlined fax automation" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx vs Concord Cloud Fax - Powerful and streamlined fax automation

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx

1. Listing metadata

Concord Cloud Fax - Powerful and streamlined fax automation

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

7. Activity in the last 90 days

Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx · 3 changes

Concord Cloud Fax - Powerful and streamlined fax automation · 3 changes

9. App details

Frequently asked

Is Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Concord Cloud Fax - Powerful and streamlined fax automation cheaper?

Which has better reviews, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Concord Cloud Fax - Powerful and streamlined fax automation?

Should I choose Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Concord Cloud Fax - Powerful and streamlined fax automation?

Which is faster to set up, Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx or Concord Cloud Fax - Powerful and streamlined fax automation?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Unaric Voice – CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX, Swyx and Concord Cloud Fax - Powerful and streamlined fax automation?