Customer Stories vs Salesforce Native Application by ZoomInfo

Based on the data on this page, Salesforce Native Application by ZoomInfo is the stronger choice for most Salesforce AppExchange merchants — 4.6★ vs Customer Stories's 2.8★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Customer Stories offers a free tier (free) while Salesforce Native Application by ZoomInfo starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. Salesforce Native Application by ZoomInfo has the larger user base (348 reviews vs 18), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Customer Stories's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Salesforce Native Application by ZoomInfo; mid-market and enterprise merchants with specific feature requirements should evaluate both — Customer Stories's 18-review base may include the workflow context that matches your specific use case better than Salesforce Native Application by ZoomInfo's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Customer Stories audit • Salesforce Native Application by ZoomInfo audit

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