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Glance vs Lightning Knowledge Feedback
Side-by-side comparison · 24 data points
1. Listing metadata
Field-level data| Glance | Lightning Knowledge Feedback | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
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Side-by-side comparison · 24 data points
| Glance | Lightning Knowledge Feedback | |
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| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
The Lightning Knowledge Feedback app allows you to improve your Lightning Knowledge articles by collecting written feedback on article content and managing feedback resolution.
| Metric | Glance | Lightning Knowledge Feedback |
|---|---|---|
| Rating | ★ 4.9 ★ | 3.8 ★ |
| Total reviews | ★ 185 | 100 |
| Free plan | — | ★ Yes |
| Pricing | paid | free |
| Built for Shopify | — | — |
| Pricing tiers | 1 tier | — |
| Listed features | ★ 9 | 3 |
| Languages | 6 supported | 1 supported |
| Listed since | Dec 2010 | Jul 2019 |
Based on the data on this page, Glance is the stronger choice for most Salesforce AppExchange merchants — 4.9★ vs Lightning Knowledge Feedback's 3.8★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Lightning Knowledge Feedback offers a free tier (free) while Glance starts at paid. The free option meaningfully reduces evaluation cost, particularly for stores at sub-1K monthly orders where the entry-paid tier can outpace the value delivered. Glance has the larger user base (185 reviews vs 100), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Lightning Knowledge Feedback's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to Glance; mid-market and enterprise merchants with specific feature requirements should evaluate both — Lightning Knowledge Feedback's 100-review base may include the workflow context that matches your specific use case better than Glance's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Glance audit • Lightning Knowledge Feedback audit
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| Keyword | Glance | Lightning Knowledge Feedback |
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| poll | #54 | #120 |
| doc | #98 | #120 |
| survey | #106 | #116 |
Lightning Knowledge Feedback is the cheaper option — it offers a free plan (free). Glance starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.
Glance has the higher average rating (4.9★ from 185 reviews) compared to Lightning Knowledge Feedback (3.8★ from 100 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
It depends on what you're optimizing for. Glance fits better if you prioritize rating consistency; Lightning Knowledge Feedback is the call if you need the larger user base. Read both apps' detail pages on AppRanks for the full feature breakdown, install counts, and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange marketplace. Glance has more onboarding documentation maturity (185 reviews vs 100), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.
Glance typically suits early-stage and growth-mode stores based on its review-base composition (185 reviews). Lightning Knowledge Feedback aligns more with early-stage and growth-mode stores (100 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.
Migration support varies by app and category. Glance and Lightning Knowledge Feedback both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Lightning Knowledge Feedback" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.