Lightning Knowledge Feedback for Salesforce AppExchange
Lightning Knowledge Feedback is the #9 ranked collaboration app on Salesforce, with a 3.8 average rating from 100 reviews, with a free plan available, as of July 8, 2026.
Lightning Knowledge Feedback is a Salesforce AppExchange app by Salesforce Labs. With a rating of 3.8★ from 100 reviews, it currently ranks #9 in the Collaboration category.
AppRanks data: Lightning Knowledge Feedback ranks #9 in Collaboration on Salesforce AppExchange, placing it in the top 3% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
Lightning Knowledge Feedback is a mixed-rating Salesforce app with a growing review traction. It is listed in the Collaboration category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 100 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by Salesforce Labs — established developer track record
Cons
- −Average rating below 4.0 (3.8★) — read recent low-star reviews before committing
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About Lightning Knowledge Feedback
How Lightning Knowledge Feedback works
The Lightning Knowledge Feedback app tracks feedback from internal staff and Experience Cloud users via any of the following methods: 1. Use a prebuilt Lightning Web Component or Flow to collect feedback on articles, both internally and on Experience Cloud portals 2. Option to modify the flow to meet your organization's needs 3. Track feedback through reports, related lists, Chatter posts, and in-app notifications
With all feedback recorded in one place, Knowledge users can easily improve articles for greater customer success. The group that is responsible for Article content and quality can make sure that feedback is handled by assigning the feedback to the right people, tracking the status of feedback assigned, and tracking how the feedback was handled. This information can then be incorporated into reports to track trends around who is managing feedback, time it takes from when the feedback was reported to when it was handled, and how feedback is handled.
Key features
- Collect written feedback on articles to identify ways to improve the article
- Assign feedback to the best person to manage it, and ensure that all feedback has the appropriate follow through. Track feedback assignments, status, and resolution
- Report on who manages article feedback, time to feedback resolution, and feedback outcomes
Category rankings
As of Jul 8, 2026- Collaboration#9of 394Top 3%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
Lightning Knowledge Feedback ranks for 9 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #2
- 2.feedbackRank #2
- Rank #5
Competitors & alternatives
Lightning Knowledge Feedbackdoesn't have curated competitor matchups yet. Other tracked collaboration apps on Salesforce:
Frequently asked questions
What is Lightning Knowledge Feedback?
Lightning Knowledge Feedback is an app for Salesforce. It currently holds a 3.8-star rating from 100 merchant reviews, and it has been listed on the marketplace since 2019. It is listed under the Collaboration category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by Salesforce Labs.
Is Lightning Knowledge Feedback free?
Lightning Knowledge Feedback offers a free plan that merchants can install on Salesforce without entering payment details. Pricing details on this page are mirrored from the live Salesforce listing and refresh on each scrape cycle.
Who uses Lightning Knowledge Feedback?
Lightning Knowledge Feedback is actively installed across Salesforce stores tracked by AppRanks. Its review base of 100 suggests adoption is concentrated in growth-stage and mid-market stores. It is part of the Collaboration category on Salesforce.
Where does Lightning Knowledge Feedback rank on Salesforce?
Lightning Knowledge Feedback currently sits at position #9 in the Collaboration category on Salesforce. That places it in the top 2% of 394 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does Lightning Knowledge Feedback integrate with?
Lightning Knowledge Feedback lists 3 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Platform Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.