Side-by-side comparison · 24 data points
| Glance | PagerDuty for Salesforce Service Cloud | |
|---|---|---|
| Tagline | ||
| Description | ||
| Screenshots | — | — |
| Languages | ||
| Platforms | ||
| Developer |
PagerDuty for Service Cloud instantly updates agents and stakeholders of critical issues, giving them the power to drive action and engage with experts across the organization to speed up case resolution time and improve customer satisfaction.
| Metric | Glance | PagerDuty for Salesforce Service Cloud |
|---|---|---|
| Rating | ★ 4.9 ★ | 3.5 ★ |
| Total reviews | ★ 185 | 4 |
| Free plan | — | ★ Yes |
| Pricing | paid | free_to_install |
| Pricing tiers | 1 tier | 1 tier |
| Listed features | ★ 9 | 3 |
| Languages | 6 supported | 1 supported |
| Listed since | Dec 2010 | Aug 2019 |
Based on the data on this page, Glance is the stronger choice for most Salesforce AppExchange admins — 4.9★ vs PagerDuty for Salesforce Service Cloud's 3.5★ is a meaningful gap that usually reflects real product or support quality differences across the user base.
On pricing, PagerDuty for Salesforce Service Cloud offers a free tier (free_to_install) while Glance starts at paid. The free option meaningfully reduces evaluation cost, particularly at low usage volumes where the entry-paid tier can outpace the value delivered.
Glance has the larger user base (185 reviews vs 4), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. PagerDuty for Salesforce Service Cloud's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat.
Recommended by size: small/early-stage admins who need fast install and low risk should default to Glance; mid-market and enterprise admins with specific feature requirements should evaluate both — PagerDuty for Salesforce Service Cloud's 4-review base may include the workflow context that matches your specific use case better than Glance's broader-but-shallower coverage.
This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.
Read each app's audit: Glance audit • PagerDuty for Salesforce Service Cloud audit
| Listed |
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| Last updated | — | — |
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| Keyword | Glance | PagerDuty for Salesforce Service Cloud |
|---|---|---|
| glance | #1 | Not ranked |
| offers | #2 | Not ranked |
| service cloud | Not ranked | #3 |
| customer service | Not ranked | #3 |
| of sale | #4 | Not ranked |
No tracked changes.
PagerDuty for Salesforce Service Cloud is the cheaper option — it offers a free plan (free_to_install). Glance starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.
Glance has the higher average rating (4.9★ from 185 reviews) compared to PagerDuty for Salesforce Service Cloud (3.5★ from 4 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.
Glance holds the higher average rating (4.9★ vs 3.5★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.
Both apps are one-click installs from the Salesforce AppExchange. Glance has the deeper published review base (185 vs 4), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.
Glance typically suits early-stage and growth-mode teams based on its published review base (185 reviews). PagerDuty for Salesforce Service Cloud typically suits early-stage and growth-mode teams based on its published review base (4 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.
Migration support varies by app and category. Glance and PagerDuty for Salesforce Service Cloud both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from PagerDuty for Salesforce Service Cloud" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.
