PagerDuty for Salesforce Service Cloud for Salesforce AppExchange
PagerDuty for Salesforce Service Cloud is the #159 ranked collaboration app on Salesforce, with a 3.5 average rating from 4 reviews, with a free plan available, as of Sep 12, 2026.
PagerDuty for Salesforce Service Cloud is a Salesforce AppExchange app by PagerDuty, Inc.. With a rating of 3.5★ from 4 reviews, it currently ranks #159 in the Collaboration category.
AppRanks data: PagerDuty for Salesforce Service Cloud ranks #159 in Collaboration on Salesforce AppExchange, placing it in the top 40% of that category.
AppRanks verdict
Generated from live marketplace data — refreshed daily
PagerDuty for Salesforce Service Cloud is a mixed-rating Salesforce app with a limited review volume. It is listed in the Collaboration category on Salesforce AppExchange, which AppRanks treats as the canonical taxonomy node for ranking and competitor comparison. 4 reviews put it in the early-traction tier — useful for early-stage stores willing to be on the leading edge. Early-traction review counts are sensitive to single launch periods or feature events, so a 30-day re-check before bigger commitments often resolves whether the trend is sustained. The free tier lets you trial the entry feature set without committing a payment method. AppRanks tracks rating, review count, pricing tier, and category position daily — the figures on this page reflect the most recent scrape from the canonical Salesforce AppExchange listing.
Pros
- +Free tier available — no card required to evaluate
- +Published by PagerDuty, Inc. — established developer track record
Cons
- −Average rating below 4.0 (3.5★) — read recent low-star reviews before committing
- −Limited review base (4) — ratings can shift significantly with new feedback
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About PagerDuty for Salesforce Service Cloud
How PagerDuty for Salesforce Service Cloud works
With the world relying on digital experiences now more than ever, service agents are on the front lines of solving customer issues and need to collaborate with many different teams. PagerDuty’s Application for Salesforce Service Cloud empowers service teams to resolve issues faster and get ahead of customer-impacting incidents.
Although many issues are discovered by customers reporting them to service teams, until now, there hasn’t been a simple way for agents to initiate a response and follow its progress. PagerDuty’s Application for Salesforce Service Cloud includes a status dashboard and command console directly within Service Cloud, empowering agents to resolve cases from end to end, giving agents direct lines of escalation to the right technical response teams, and seamlessly providing communication with responders and status updates to key stakeholders within the app or via Slack. With PagerDuty’s Application for Service Cloud, customer service teams can drive loyalty, improve CSAT, and exceed customer SLAs.
Key features
- Improves collaboration across customer service, engineering, and IT to reduce Resolution Times
- Empowers front-line agents with Full-Case Ownership, owning customer issues from open to close, and seamlessly orchestrating intelligent swarming in Slack
- Automates mundane response workflows, providing real-time service visibility and updates, and empowering teams to get ahead of customer-impacting incidents
Category rankings
As of Sep 12, 2026- Collaboration#159of 401Top 40%
- Customer Service#467of 1,137Top 42%
See 90-day rank history for each category
Track daily rank changes, category shifts, and position volatility.
Keyword rankings
PagerDuty for Salesforce Service Cloud ranks for 7 keywords across Salesforce AppExchange. Here are the top 3:
- Rank #3
- Rank #3
- Rank #4
Competitors & alternatives
PagerDuty for Salesforce Service Cloud doesn't have curated competitor matchups yet. Other tracked collaboration apps on Salesforce:
Frequently asked questions
What is PagerDuty for Salesforce Service Cloud?
PagerDuty for Salesforce Service Cloud is an app for Salesforce. It currently holds a 3.5-star rating from 4 merchant reviews, and it has been listed on the marketplace since 2019. It is listed under the Collaboration category on AppRanks, where you can see its current category position, review-velocity trend, and how it compares against the top alternatives in the same space. Developed by PagerDuty, Inc.
Is PagerDuty for Salesforce Service Cloud free?
PagerDuty for Salesforce Service Cloud does not offer a permanent free plan on Salesforce. Pricing starts at 21, and the listed tiers are PagerDuty for Service Cloud. Trial availability and exact billing terms are mirrored from the live Salesforce listing and may change between refresh cycles, so always confirm the headline price on the source marketplace before installing.
Who uses PagerDuty for Salesforce Service Cloud?
PagerDuty for Salesforce Service Cloud is actively installed across Salesforce stores tracked by AppRanks. Its review base is still building, which usually maps to early-stage merchants and stores piloting a new workflow. It is part of the Collaboration category on Salesforce.
Where does PagerDuty for Salesforce Service Cloud rank on Salesforce?
PagerDuty for Salesforce Service Cloud currently sits at position #159 in the Collaboration category on Salesforce. That places it in the top 40% of 401 apps tracked in the same category. Category positions are read from the live marketplace ranking and refresh on each scrape, so the number you see here reflects the most recent crawl rather than a long-running average.
What does PagerDuty for Salesforce Service Cloud integrate with?
PagerDuty for Salesforce Service Cloud lists 4 integrations on its Salesforce marketplace page. The most prominent are Sales Cloud, Service Cloud, Platform Cloud, Service Cloud. Integration data is mirrored from the live Salesforce listing on each refresh, so the set above tracks whatever the developer has currently published — it does not reflect deeper compatibility AppRanks has not been able to verify from public data.