Is Qualtrics - Customer Experience Management for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Qualtrics - Customer Experience Management for Salesforce is the cheaper option — it offers a free plan (free_to_install). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT starts at paid. Both publish their pricing on the Salesforce AppExchange; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Qualtrics - Customer Experience Management for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT has the higher average rating (5.0★ from 2 reviews) compared to Qualtrics - Customer Experience Management for Salesforce (4.0★ from 60 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Qualtrics - Customer Experience Management for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT holds the higher average rating (5.0★ vs 4.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Qualtrics - Customer Experience Management for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Both apps are one-click installs from the Salesforce AppExchange. Qualtrics - Customer Experience Management for Salesforce has the deeper published review base (60 vs 2), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Qualtrics - Customer Experience Management for Salesforce typically suits early-stage and growth-mode teams based on its published review base (60 reviews). Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT typically suits early-stage and growth-mode teams based on its published review base (2 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Qualtrics - Customer Experience Management for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Migration support varies by app and category. Qualtrics - Customer Experience Management for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Qualtrics - Customer vs Zonka Feedback — Salesforce

Qualtrics - Customer Experience Management for Salesforce vs Zonka Feedback

Side-by-side comparison · 24 data points

Qualtrics - Customer Experience Management for Salesforce

4.0·60reviews

Combine customer experience data with operational data to better understand customer behavior and build strong client account relationships. Automate customer feedback across workflows, analyze data, and embed insights in your Salesforce dashboard.

salesforcefree_to_install

Change

1. Listing metadata

Field-level data

	Qualtrics - Customer Experience Management for Salesforce	Zonka Feedback
Tagline	“Combine customer experience data with operational data to better understand customer behavior and build strong client account relationships. Automate customer feedback across workflows, analyze data, and embed insights in your Salesforce dashboard.”248 chars	“Automate customer feedback surveys (NPS, CSAT, CES & VoC) in Salesforce. Trigger flows and actions on case closure, sync responses to any Salesforce object, surface AI-driven themes & sentiment, and close the feedback loop to boost customer satisfaction.”254 chars
Description	1175 / 2000 chars59% used	1195 / 2000 chars60% used
Screenshots	—	—
Languages	nlenfifrde+11 more	arnlenfifr+12 more
Platforms	Salesforce	Salesforce
Developer	Qualtrics

At a glance

7 metrics · auto-computed

Feature comparison between Qualtrics - Customer Experience Management for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT
Metric	Qualtrics - Customer Experience Management for Salesforce	Zonka Feedback: Surveys and Feedback for Salesforce \| Measure NPS, CES & CSAT
Rating	4.0 ★	★ 5.0 ★
Total reviews	★ 60	2
Free plan	★ Yes	—
Pricing	free_to_install	paid
Listed features	3	★ 9
Languages	16 supported	17 supported
Listed since	Feb 2011	Jan 2023

Listed	February 11, 2011	January 13, 2023

Last updated	—	—

2. Features

As listed by each developer

Qualtrics - Customer Experience Management for Salesforce

Embed Qualtrics' advanced customer feedback analytics in Salesforce to surface customer insights and take action to win...all in one platform.
Automate feedback requests in Salesforce based on account milestones to understand customer behavior across the entire sales cycle from lead to revenue.
Show customers you're listening by taking personalized actions to address experience gaps and delight each customer contact in your database.

Zonka Feedback

NPS, CSAT & CES Surveys ✔️ Run Net Promoter Score, Customer Satisfaction, and Customer Effort Score surveys inside Salesforce. ✔️ Pre-built templates, 30+ question types, logic branching, and VoC measurement across the customer lifecycle.
Easy-to-Use No Code Survey Builder ✔️ Build and customize surveys with a drag-and-drop builder. ✔️Add logic, skip patterns, and pre-fill questions with Salesforce data without developer assistance.
Omnichannel Feedback Collection ✔️ Send surveys via email, SMS, and WhatsApp. ✔️ Trigger surveys automatically from any Salesforce event and collect customer feedback across every channel and touchpoint.
Digital & In-App Feedback ✔️ Capture feedback on your website, inside your product, and in-app. ✔️ Embed surveys as popups, widgets, or exit-intent forms for contextual, in-the-moment feedback collection.
AI Sentiment Analysis & Signals ✔️ Automatically detect sentiment, urgency, and churn signals across open-text responses. ✔️ Identify how customers feel beyond the score at scale, across every response.
Thematic Analysis & Key Drivers ✔️ Surface recurring themes and key drivers behind NPS, CSAT & CES scores with AI-powered thematic analysis. ✔️ Pinpoint what's causing friction across the customer journey.
Trigger Surveys on Case Closure ✔️ Auto-send feedback surveys when a Salesforce case closes. ✔️ Trigger follow-up workflows, alerts, and tasks based on response and automate customer feedback collection at every service touchpoint.
Location, Agent & CX Analytics ✔️ Monitor customer satisfaction across locations, teams, and individual agents. ✔️ Role-based dashboards deliver the relevant metrics to CX leaders, support managers, and frontline teams.
Real-Time Salesforce Sync & Data Mapping ✔️ Map survey responses to any standard or custom Salesforce object in real time. ✔️ Build 360-degree customer profiles by combining feedback data with existing CRM records automatically.

4. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Qualtrics - Customer Experience Management for Salesforce	Zonka Feedback
automate customer feedback	#2	#1
customer feedback	#10	#1
customer feedback surveys	#12	#1
trigger surveys	#11	#2
surveys	#28	#9

5. App details

Long-form description · keyword frequency

Qualtrics - Customer Experience Management for Salesforce

Qualtrics and Salesforce are committed building sales tools that make it easier to communicate with and understand customers, freeing up your sales team to get more done in less time. Take advantage of new features that bring all your sales data together with everything your customers are thinking and feeling. EMBEDDED VISUALIZATIONS Copy/paste dynamic X-data charts from Qualtrics into your Salesforce dashboards to see customer feedback in real-time. WEB TO LEAD Create new customer leads based on survey responses. TRIGGER SMS, CHAT, EMAIL SURVEYS Automatically send surveys via web, text, or email when a specified object's workflow rule has been met in Salesforce. SMART NOTIFICATIONS Close the loop quickly with alerts of poor customer experience on mobile and desktop to prevent customer churn. RESPONSE MAPPING Automatically map customer feedback into any object or field to give your teams the complete customer picture. POST TO CHATTER Elevate the voice of your customer by posting responses directly to Chatter. If you don't have a Qualtrics license, use this free trial that has the Salesforce integration enabled. https://salesforcetrial.qualtrics.com

Top keywords

customer7×3.91%
qualtrics4×2.23%
salesforce4×2.23%
sales3×1.68%
automatically2×1.12%
chatter2×1.12%
customer feedback2×1.12%
customers2×1.12%
email2×1.12%
feedback2×1.12%
responses2×1.12%
surveys2×1.12%

Zonka Feedback

Zonka Feedback is a native Salesforce app for collecting, analyzing, and acting on customer feedback. You can run NPS, CSAT & CES surveys across email, SMS, WhatsApp, and in-app with AI-powered analysis and automated actions built directly into Salesforce. CAPTURE EVERY SIGNAL ⭐ Trigger NPS, CSAT, CES & VoC surveys on case closure, opportunity changes, or any Salesforce event ⭐ Reach customers via email, SMS, WhatsApp, in-app, website, and offline channels ⭐ Embed surveys in emails for one-click responses and higher response rates UNDERSTAND WITH AI ⭐ Surface themes, key drivers, and sentiment behind every score automatically ⭐ Track entities, aspects, and topics mentioned across all responses ⭐ Detect urgency, churn signals, and customer intent in open-text responses ⭐ Understand what's driving score changes with AI impact analysis ⭐ Deliver role-based dashboards so CX, support, and product teams see what's relevant TURN FEEDBACK INTO ACTION ⭐ Map responses to any standard or custom Salesforce object in real-time ⭐ Trigger workflows, alerts, and tasks automatically based on incoming feedback ⭐ Build 360-degree customer profiles and close the feedback loop inside Salesforce

Top keywords

feedback5×2.99%
salesforce5×2.99%
responses4×2.40%
customer3×1.80%
surveys3×1.80%
ai2×1.20%
analysis2×1.20%
automatically2×1.20%

Qualtrics - Customer Experience Management for Salesforce vs Zonka Feedback

Qualtrics - Customer Experience Management for Salesforce

1. Listing metadata

Zonka Feedback

At a glance

AppRanks verdict

2. Features

3. Categories & rankings

4. Search rankings

5. App details

Frequently asked

Is Qualtrics - Customer Experience Management for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT cheaper?

Which has better reviews, Qualtrics - Customer Experience Management for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Should I choose Qualtrics - Customer Experience Management for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

Which is faster to set up, Qualtrics - Customer Experience Management for Salesforce or Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Qualtrics - Customer Experience Management for Salesforce and Zonka Feedback: Surveys and Feedback for Salesforce | Measure NPS, CES & CSAT?