Which has better reviews, Metaswitch Click-to-Dial for Salesforce or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds has the higher average rating (5.0★ from 5 reviews) compared to Metaswitch Click-to-Dial for Salesforce (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Should I choose Metaswitch Click-to-Dial for Salesforce or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds holds the higher average rating (5.0★ vs 1.0★). That is the one dimension AppRanks can separate them on here — read both apps' detail pages for the feature breakdown and recent listing changes.

Which is faster to set up, Metaswitch Click-to-Dial for Salesforce or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Both apps are one-click installs from the Salesforce AppExchange. Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds has the deeper published review base (5 vs 1), which often — though not always — accompanies better-tested setup docs. AppRanks doesn't measure setup time directly: read the recent reviews on each app's detail page for user-reported install experience.

Which works better for small vs large Salesforce AppExchange admins?

Metaswitch Click-to-Dial for Salesforce typically suits early-stage and growth-mode teams based on its published review base (1 reviews). Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds typically suits early-stage and growth-mode teams based on its published review base (5 reviews). A larger review base generally means the app has been exercised at scale — relevant if you are processing high volume or handling enterprise compliance requirements.

Can I migrate data between Metaswitch Click-to-Dial for Salesforce and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Migration support varies by app and category. Metaswitch Click-to-Dial for Salesforce and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Metaswitch Click-to-Dial for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Metaswitch vs Cisco Customer — Salesforce

Metaswitch Click-to-Dial for Salesforce vs Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Side-by-side comparison · 24 data points

Metaswitch Click-to-Dial for Salesforce

1.0·1reviews

Does your telephone service provider use Metaswitch equipment? Ever wish for native click-to-dial functionality that didn't alter the way you use Salesforce or require retraining? If so, this is the App for you! No software to install on your PC.

salesforcefree

Change

1. Listing metadata

Field-level data

	Metaswitch Click-to-Dial for Salesforce	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Tagline	“Does your telephone service provider use Metaswitch equipment? Ever wish for native click-to-dial functionality that didn't alter the way you use Salesforce or require retraining? If so, this is the App for you! No software to install on your PC.”248 chars	“Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce. A complete application that provides administrator, supervisor and agent level integration.”196 chars
Description	758 / 2000 chars38% used	1140 / 2000 chars57% used
Screenshots	—	—
Languages	en	enja
Platforms	Salesforce	Salesforce
Developer	VersatileCapitalist, Inc	Cisco Systems, Inc.

At a glance

8 metrics · auto-computed

Feature comparison between Metaswitch Click-to-Dial for Salesforce and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Metric	Metaswitch Click-to-Dial for Salesforce	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
Rating	1.0 ★	★ 5.0 ★
Total reviews	1	★ 5
Free plan	★ Yes	—
Pricing	free	paid
Pricing tiers	—	1 tier
Listed features	3	3
Languages	1 supported	2 supported
Listed since	May 2012	Oct 2014

Listed	May 16, 2012	October 6, 2014

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Metaswitch Click-to-Dial for Salesforce	Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds
within salesforce	Not ranked	#2
call center	Not ranked	#4
routing	Not ranked	#7

6. App details

Long-form description · keyword frequency

Metaswitch Click-to-Dial for Salesforce

Metaswitch Salesforce Click-to-Dial requires that your telephone service is provided by a service provider that has deployed Metaswitch EAS equipment. Metaswitch Salesforce Click-to-Dial is the only tool that works extensively from a Salesforce perspective. Nothing separate to install, maintain, or relearn. It's agent and administrator ready! Works from anywhere! PC/Mac with internet access, all popular browsers, plus a phone or SIP client and your Salesforce and CommPortal credentials. That's all you need to get started. Easily re-brand the application to your corporate images, or as a service provider reselling Salesforce + Metaswitch integrated solutions. Download it today. It just takes a few clicks, all fully explained in the user guide

Top keywords

salesforce5×4.55%
metaswitch4×3.64%
service3×2.73%
click-to-dial2×1.82%
metaswitch salesforce2×1.82%
metaswitch salesforce click-to-dial2×1.82%
provider2×1.82%
salesforce click-to-dial2×1.82%
service provider2×1.82%
works2×1.82%

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Cisco CJP goes beyond agent desktop CTI integration. Cisco CJP delivers call center management, administration, routing and reporting from within Salesforce itself. Its customer, call and agent data is integrated into the Salesforce database for unified visibility, reporting and control. It adds IVR and call routing strategies driven by the data in Salesforce. It's easy to implement and cost-effective for a handful of agents and can scale to thousands. Open CTI Integration • Agent Screen Pop • Call Control • Click-to-call Build and Administer in Salesforce • Agents, Teams, Sites • Toll-free Numbers • Queues • Roles • Hours of Operation Manage in Salesforce • IVR Call Flow • Routing Rules ‒ Customer-based Routing using data in Salesforce –matches customers to agents based on need, demographics, status, value, or propensity to buy ‒ Service-level routing –adheres to speed of answer, calls per day or other commitments ‒ Agent-based Routing – Skill-based routing or uses Statistical Performance Analytics to score agents’ past performance and route calls to the best available agent • Reporting • Recording • Monitoring

Top keywords

routing7×4.40%
salesforce6×3.77%
call5×3.14%
agent4×2.52%
agents4×2.52%
data3×1.89%
reporting3×1.89%
calls2×1.26%

Metaswitch Click-to-Dial for Salesforce vs Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

Metaswitch Click-to-Dial for Salesforce

1. Listing metadata

Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

6. App details

Frequently asked

Is Metaswitch Click-to-Dial for Salesforce or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds cheaper?

Which has better reviews, Metaswitch Click-to-Dial for Salesforce or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Should I choose Metaswitch Click-to-Dial for Salesforce or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

Which is faster to set up, Metaswitch Click-to-Dial for Salesforce or Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange admins?

Can I migrate data between Metaswitch Click-to-Dial for Salesforce and Cisco Customer Journey Platform Salesforce Edition for Sales and Service Clouds?