Is Metaswitch Click-to-Dial for Salesforce or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics cheaper?

Metaswitch Click-to-Dial for Salesforce is the cheaper option — it offers a free plan (free). CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics starts at paid. Both publish their pricing on the Salesforce AppExchange marketplace; AppRanks mirrors what's listed on each refresh cycle.

Which has better reviews, Metaswitch Click-to-Dial for Salesforce or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the higher average rating (4.8★ from 217 reviews) compared to Metaswitch Click-to-Dial for Salesforce (1.0★ from 1 reviews). Both are tracked daily by AppRanks, so the figures here update each refresh cycle.

Which is faster to set up, Metaswitch Click-to-Dial for Salesforce or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Both apps are one-click installs from the Salesforce AppExchange marketplace. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has more onboarding documentation maturity (217 reviews vs 1), which usually translates to better-tested setup wizards and quicker time-to-value. AppRanks doesn't measure setup time directly — read the recent reviews on each app's detail page for merchant-reported install experience.

Which works better for small vs large Salesforce AppExchange stores?

Metaswitch Click-to-Dial for Salesforce typically suits early-stage and growth-mode stores based on its review-base composition (1 reviews). CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics aligns more with early-stage and growth-mode stores (217 reviews). Larger review bases generally mean the app has been load-tested at scale — relevant if you're processing high order volume or handling enterprise compliance requirements.

Can I migrate data between Metaswitch Click-to-Dial for Salesforce and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Migration support varies by app and category. Metaswitch Click-to-Dial for Salesforce and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics both publish their export options on their marketplace listing pages (or in their support docs); some apps offer one-click import from competitors, others require CSV. The fastest check: search "import from Metaswitch Click-to-Dial for Salesforce" in each app's help center. AppRanks does not track migration tooling directly — this is a category-specific capability worth verifying before commitment.

AppRanks

Metaswitch vs CloudCall for — Salesforce

Metaswitch Click-to-Dial for Salesforce vs CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Side-by-side comparison · 24 data points

Metaswitch Click-to-Dial for Salesforce

1.0·1reviews

Does your telephone service provider use Metaswitch equipment? Ever wish for native click-to-dial functionality that didn't alter the way you use Salesforce or require retraining? If so, this is the App for you! No software to install on your PC.

Shopifyfree

Change

1. Listing metadata

Field-level data

	Metaswitch Click-to-Dial for Salesforce	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics
Tagline	“Does your telephone service provider use Metaswitch equipment? Ever wish for native click-to-dial functionality that didn't alter the way you use Salesforce or require retraining? If so, this is the App for you! No software to install on your PC.”248 chars	“CloudCall o1 is an enterprise-grade Unified Communications solution designed for Salesforce. It delivers a seamless, consistent user experience across desktop, mobile, and web platforms, unifying your communication tools into one powerful solution.”248 chars
Description	758 / 2000 chars38% used	1103 / 2000 chars55% used
Screenshots	—	—
Languages	en	en
Platforms	Shopify	Shopify
Developer	VersatileCapitalist, Inc	CloudCall
Listed

At a glance

9 metrics · auto-computed

Feature comparison between Metaswitch Click-to-Dial for Salesforce and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics
Metric	Metaswitch Click-to-Dial for Salesforce	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics
Rating	1.0 ★	★ 4.8 ★
Total reviews	1	★ 217
Free plan	★ Yes	—
Pricing	free	paid
Built for Shopify	—	—
Pricing tiers	—	3 tiers
Listed features	3	3
Languages	1 supported	1 supported
Listed since	May 2012	Jul 2013

AppRanks verdict

Generated from live data on this page

Based on the data on this page, CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics is the stronger choice for most Salesforce AppExchange merchants — 4.8★ vs Metaswitch Click-to-Dial for Salesforce's 1.0★ is a meaningful gap that usually reflects real product or support quality differences across the user base. On pricing, Metaswitch Click-to-Dial for Salesforce offers a free tier (free) while CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics starts at paid. For early-stage stores or merchants validating fit, the free-tier path lets you run the app on real orders before committing budget. CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics has the larger user base (217 reviews vs 1), which usually maps to broader integration coverage, faster bug-fix cadence, and a deeper bench of community workflow patterns. Metaswitch Click-to-Dial for Salesforce's smaller cohort can be an advantage for niche workflows where the bigger app has accumulated bloat. Recommended by store size: small/early-stage merchants who need fast install and low risk should default to CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics; mid-market and enterprise merchants with specific feature requirements should evaluate both — Metaswitch Click-to-Dial for Salesforce's 1-review base may include the workflow context that matches your specific use case better than CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics's broader-but-shallower coverage. This verdict is generated from the live marketplace data on this page — rating, review count, pricing tier, and category position all refresh from the canonical Salesforce AppExchange listing every 24 hours. AppRanks does not accept payment to influence comparison outcomes; the methodology is documented on the About page and applies identically to every pair on the site.

Read each app's audit: Metaswitch Click-to-Dial for Salesforce audit • CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics audit

Last updated	—	—

5. Search rankings

Top 5 keywords · shared rankings prioritized

Keyword	Metaswitch Click-to-Dial for Salesforce	CloudCall for Salesforce CTI - Cloud Telephony \| VoIP \| SMS \| Analytics
seamless	Not ranked	#1
for seamless	Not ranked	#1
calls	Not ranked	#4

9. App details

Long-form description · keyword frequency

Metaswitch Click-to-Dial for Salesforce

Metaswitch Salesforce Click-to-Dial requires that your telephone service is provided by a service provider that has deployed Metaswitch EAS equipment. Metaswitch Salesforce Click-to-Dial is the only tool that works extensively from a Salesforce perspective. Nothing separate to install, maintain, or relearn. It's agent and administrator ready! Works from anywhere! PC/Mac with internet access, all popular browsers, plus a phone or SIP client and your Salesforce and CommPortal credentials. That's all you need to get started. Easily re-brand the application to your corporate images, or as a service provider reselling Salesforce + Metaswitch integrated solutions. Download it today. It just takes a few clicks, all fully explained in the user guide

Top keywords

salesforce5×4.55%
metaswitch4×3.64%
service3×2.73%
click-to-dial2×1.82%
metaswitch salesforce2×1.82%
metaswitch salesforce click-to-dial2×1.82%
provider2×1.82%
salesforce click-to-dial2×1.82%
service provider2×1.82%
works2×1.82%

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Seamless Salesforce Integration Ditch manual entry. CloudCall o1 connects your phone system to Salesforce, logging calls, syncing notes, and capturing key data — so your team can focus on relationships, not admin. Unmatched Call Quality Built on a hyperscale cloud network for enterprise-grade uptime and performance. Experience consistently clear calls with zero disruption — no matter your size or scale. Work Anywhere CloudCall’s mobile app keeps CRM records accurate and complete on the go — reducing admin work and boosting visibility. Key Features: >> AI Call Summaries: Accurate, actionable recaps in CloudCall Workspace. CRM sync coming soon. >> Power Dialer + VM Drop: High-efficiency outbound calling with pre-recorded voicemails. >> Screen Pop: Auto-launches the right record at the moment of the call. >> Call Logging: Auto-capture call and SMS activity and notes inside Salesforce. >> Mobile App: Log calls and stay CRM-compliant anywhere. >> Secure Data Sync: Encrypted, real-time updates across all devices. Request a Demo here to see it in action! https://cloudcall.com/book-a-demo/

Top keywords

call5×3.18%
cloudcall4×2.55%
calls3×1.91%
salesforce3×1.91%
accurate2×1.27%
admin2×1.27%
anywhere2×1.27%
crm2×1.27%
data2×

Metaswitch Click-to-Dial for Salesforce vs CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

Metaswitch Click-to-Dial for Salesforce

1. Listing metadata

CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics

At a glance

AppRanks verdict

2. Pricing & plans

3. Features

4. Categories & rankings

5. Search rankings

9. App details

Frequently asked

Is Metaswitch Click-to-Dial for Salesforce or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics cheaper?

Which has better reviews, Metaswitch Click-to-Dial for Salesforce or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Should I choose Metaswitch Click-to-Dial for Salesforce or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

Which is faster to set up, Metaswitch Click-to-Dial for Salesforce or CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?

See full keyword rankings, install trends, and weekly alerts

More popular comparisons

Which works better for small vs large Salesforce AppExchange stores?

Can I migrate data between Metaswitch Click-to-Dial for Salesforce and CloudCall for Salesforce CTI - Cloud Telephony | VoIP | SMS | Analytics?